insurance companies dont want my money

[kootch88]

BBB surveys as an example of independent folks????

Triple B is a worthless business ran company, I would NOT trust a rating from them as they are bought not earned.

They list every customer complaint justified or not.

 

[dmccarty]

I have had a variety of claims over the years. Most have gone smoothly. VERY smoothly. The one with Nationwide was a mess. Nationwide lied to me over and over and over. Not just one person in Nationwide either. Managers, claims adjusters, complaint line and the insurance agent. I don't think I was alone either because a customer of theirs got ticked off enough to go into one of their offices and kill a bunch of Nationwide employees during the same time frame.

I called their 1 800 complaint/help line about the run around I was getting. The Insurance Agent said using the complaint/help line hurt me. WHAT? Telling the company that my claim had been going on FOR MONTHS hurt me? Telling them that the adjuster said he would show up at the dealership to check the damage but never did was MY bad for telling Nationwide? REALLY?

My car was stolen and Nationwide refused to cover the damages. What the thief did was bad. My treatment by Nationwide was far, far worse.

Nationwide was NOT on my side but they sure got into my back....

What I did not do was call the Insurance Commission. I was too young and dumb.

A cowork had his house insurance canceled out of the blue because he had had one claim a few year previously when a tree fell on the home. I suggested he have a chat with the Insurance Commission. In NC the Commissioner is an elected position and does answer to the people. The coworker did make the call and his house was for some reason covered again. We have called the Insurance Commission regarding issues and they have been very helpful.

Later,
Dan

 

[murphy1244]

I never once had a claims evaluation form, so you can't see it. I had employee evaluations however and those in general dealt with knowledge, customer complaints and ability to work with the rest of the claims folks.

Look, if insurers are so bad, why don't you and others post a bond and avoid the insureres??? I am sick of people trashingf us for unsubstatntaied claims. And the fraud is a problem, particuarly with injury claims, and yeah, it is the crooked folks who make it a problem, but an easy way to evaluate these things is exactly as I suggested before, or better yet, take a look at the blue sheets if you live in Texas where every suit is listed along with the outcomes.

Just get your facts straight because so far all you have done is trash the industry with Bull. You and I have gone round and round on this in the past, and I can't defend all the actions of insurers or agents, just like I can't defend any other industry. There are too many screwups to do that, but in general, the adjusters try to get the darned claim off their desk as fast as possible because they are buried in work.

Its tough to be honest in a dishonest world.Lots of people think its good to pull one over on the insurance company or the dreaded IRS and that puts the rest of us in a bad spot.

 

[greasemonkeyok]

I'm not saying insurance companies are bad, but I am saying the idea that an adjuster is going to act in your best interests is a myth, particularly on large claims. When the loss ratio reaches a certain percentage, the attitude of the insurance company changes. Below that threshold, sure, they pay, no problem, cause they are still making money.

The adjuster who doesn't work toward the goal of paying out as little money as possible won't last long. Yes, some of the past abuses by the industry have been addressed on the surface, but the underlying conflict of interest is still there.

A company award for the "adjuster who paid out the most money to claimants" defies logic.

By the way, I knew you would not share a claims evaluation form.

Dan's experience with Nationwide is the norm, not the exception, on large claims based on my limited observations. I admit I am just one person living in one community, so I can't speak to the whole industry. But I can speak to the obvious conflicting goals of the adjuster and the claimant.

 

[Dr_Zinj]

Insurance companies will insure anything.
But there is always a price.
That price is dependent on how much risk and what their break even rate is.

 

[kootch88]

By the way, I knew you would not share a claims evaluation form.

This shows how informed you are about the industry. If you were you would know that over 25 years ago the industry had the living shat sued out of it for just this practise because they DID evaluate adjusters in this way. So the day you find a company that is evaluating their adjusters in this way still, make yourself a lot of money and sue the heck out of them.

You know it all and you also know everyone's nature and everyone's motivation, so why even discuss it. I strongly suggest you go insure yourself since we are ripping you off and trying to screw you in a big way. Why would anyone want to do business that way, I know I wouldn't!! So grow a spine and take the risk yourself by buying a bond and rid your self of the mafia run insurance industry. Leave buying insurance to all the stupid people like myself who are blind to being raped in public and even thinking it is a good thing.

 

[KTurner]

LOL, your telling people to be honest with perhaps the most dishonest, corrupt, scrupulouse(spelling), mafia run orginazation in the country?

Hmm, funny, I didn't see him mention Washington DC... :laughing:

 

[greasemonkeyok]

kootch88, I know this touches a nerve with you but your ad hominem attack and attribution of statements that I did not make is misplaced. Look at what I am saying.

Don't lie to insurance companies.

Don't be mislead into thinking the adjuster is "on your side."

Both of these are sound business practices, not an ad hominem attack on you. Explain how those statements are immature.

 

[Storm56]

I'm not saying insurance companies are bad, but I am saying the idea that an adjuster is going to act in your best interests is a myth, particularly on large claims. When the loss ratio reaches a certain percentage, the attitude of the insurance company changes. Below that threshold, sure, they pay, no problem, cause they are still making money.

The adjuster who doesn't work toward the goal of paying out as little money as possible won't last long. Yes, some of the past abuses by the industry have been addressed on the surface, but the underlying conflict of interest is still there.

A company award for the "adjuster who paid out the most money to claimants" defies logic.

By the way, I knew you would not share a claims evaluation form.

Dan's experience with Nationwide is the norm, not the exception, on large claims based on my limited observations. I admit I am just one person living in one community, so I can't speak to the whole industry. But I can speak to the obvious conflicting goals of the adjuster and the claimant.

Sorry Greasemonkey but you and others who share your opinion are pretty much way off target. Despite your bitter claims most isurers are smart enough to know that in the end it is all about satisfying policyholders, after all they want to sell more policies and the best advertisment is a satisfied customer.

In the last 22 years of my owning an independent agency I can count on one hand the amount of claims in which I felt the co was being unfair to a policyholder. On the other side I do not have enough digits to count the number of policyholders that were taking advantage of the insurer in a single year!

By the way you are also out to lunch on your "form".

 

[kootch88]

kootch88, your ad hominem attack and attribution of statements that I did not make is misplaced. Look at what I am saying.

Don't lie to insurance companies.

Don't be mislead into thinking the adjuster is "on your side."

Both of these are sound business practices, not an ad hominem attack on you. Explain how those statements are immature.

Yep, you did say don't lie, then went on the normal rampage and I did attibute some of the mafia comments to you, which were not yours. And the adjuster is a human who effs up from time to time, but the motivation you talk about is misplaced, and we have been round this table before. Some of your stance is based on facts that are not facts at all such as the evaluation information of employees and the general disdain for us is pretty spot on, and I didn't say your comments were immature.

I have said this many times in the past, insurers screw up, adjusters screw up, no question, and some companies are worse than others, no question, but painting every company or adjuster in this way because you or a "friend" had a particular experience is like saying all black people are rapists because your "friend" was raped by a black man, or all white folks are brilliant or stupid. It is purely an unsubstantiated platform. That is all I am saying. And the adjuster's main goal is to get the damned claim closed as fast as possible because the insurance companies bury them in workload and the adjusters are trying to survive. That is a fact. How many adjusters do you know?? Ask any one of them for any company what kind of workload they have and I bet you will get the same answer. They are compoletely buried because the margins insurance companies work under are very small, and they are trying like crazy to cut costs, and in general, it is in the adjusting area that is most heavily cut, then underwriting.