/pine
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This is a good point...if the modem is a combo unit (modem/router) and another router is present...the DHCP server in the second router should be disabled...
IT networking help(Internet) help needed
- Thread starter Code54
- Start date
- Views: 2962
This is a good point...if the modem is a combo unit (modem/router) and another router is present...the DHCP server in the second router should be disabled...
teejk
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In our previous house we had similar issues and we/they did all the same things on our end. After a few months the provider finally traced it to their pole about 1/2 mile away.
MossRoad
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ping -t website.com or ping -t ***.***.***.*** to an IP address will start a ping to a website or IP address and it will return continuously until you stop it. That's nice in that you can start running a ping, it will keep popping along. Then you can turn off and on suspect items, computers, phones, routers, etc... and see the ping times increase if another device causes an issue. Turn the suspect item off and see of the ping times return to normal. Turn it back on and watch the times increase, etc....
ping -t
A great troubleshooting tool. :thumbsup:
ping -t
A great troubleshooting tool. :thumbsup:
MossRoad
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You can also put in a ping option to specific the packet size. Sometimes the default small packet size will go through just fine, but larger packets will fail. So up the packet size on the test. Don't recall the letter of the option, but I "think" it might be -s followed by the size of the packet that you want to try...
so something like
ping -s 1024 would send a 1024 size packet.
so something like
ping -s 1024 would send a 1024 size packet.
kcflhrc
Veteran Member
We use JDSU HST3000 for testing DSL, surely Frontier uses something similar. Have them show you the test results. As far as wiring. Cat 5 isn't going to help you out with anything for copper DSL. However, a dedicated run from the NID to the Modem/Router is recommended for higher speeds. I have seen 25 meg run just fine over old house wiring. Now when you do what I do, fiber to the premise, then by all means, you need to run a Cat 5 minimum to the router.
thekkfan
Gold Member
I would say you will always get the same BS response from the provider until you provide the tracert and ping snippits to them showing the issue is theirs.
Try early AM for both of these tests and see if latency is still there. If so, its a network issue. If not, then it more likely congestion. Both problems are theirs.
Good luck getting them to admit.
Try early AM for both of these tests and see if latency is still there. If so, its a network issue. If not, then it more likely congestion. Both problems are theirs.
Good luck getting them to admit.
MossRoad
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Sorry, -s is the count. -l is the size. Here's a handy list of Ping commands.
Options:
-t Pings the specified host until stopped.
To see statistics and continue - Type Control-Break;
To stop - press Ctrl+C.
-a Resolve addresses to hostnames.
-n count Number of echo requests to send.
-l size Send buffer size.
-f Set Don't Fragment flag in the packet (IPv4-only).
-i TTL Time To Live.
-v TOS Type Of Service (IPv4-only. This setting has been deprecated and has no effect on the type of service field in the IP Header).
-r count Record route for count hops (IPv4-only).
-s count Timestamp for count hops (IPv4-only).
-j host-list Loose source route along host-list (IPv4-only).
-k host-list Strict source route along host-list (IPv4-only).
-w timeout Timeout in milliseconds to wait for each reply.
-R Use routing header to test reverse route also (IPv6-only).
Per RFC 5095 the use of this routing header has been deprecated. Some systems may drop echo requests if this header is used.
-S srcaddr Source address to use.
-4 Force using IPv4.
-6 Force using IPv6.
OP
Code54
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- Putnam Co. West Virginia
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- Kubota MX5100, Kubota BX25D,1957 Farmall Cub Lo-Boy Kubota KX91-3, BCS 853
First off - Thank you all.
To answer some of the questions...
Frontier ran the new line from the main road back our lane to the house (the ½ mile line) - the old line was well over a mile and came in from a different angle so they felt the shorter line would help our speeds and take toehold line out of the list of possible problems.
We also have a brand new line from the outdoor box straight to the outlet. - we also re-ran this line to make sure that somehow the 1st "new" line was not bad. The modem plugs directly into the jack on this line - we have no phone service and nothing else goes into this single jack.
The modem has been replaced twice and it did not fix the problem.
Currently the wifi on the router/modem is turned off and the WIFI is coming from the Frontier supplied AIRI device. This was only added after a few months of them trying to fix it. We have shut it off and tried it without the AIRI and nothing changed.
I have ran the system with only my laptop on it and directly wired to the Frontier router/modem. WiFI was disabled on my laptop and it was 100% running on the wired connection.
The internet works better in the morning/afternoon but will still lock up commonly, but just not as quickly and as often. Evening are the worse - sometimes it will just quit working every minute or two. On "good" days it will run for an hour or maybe even two hrs without issue.
I am running all MAC's (When the house was working we had 3 MacBooks, 1 MacMini, 4 iPhones all running without issue).
I have used my Work Windows PC on the system with all our personal computers/phones/etc shut off and the problem persists.
The internet worked perfect then one day all the problems with the slow/stalling internet started and we been trying to get if fixed since April. We did not add anything or change any equipment or setting when the problems began. This lead me to believe something on Frontiers end changed/broke/etc....
What is REALLY odd is when Frontier worked on it last time and put in the new line we tried it right away - worked great for about 2 hrs straight then... BAM... quit working, reset the router and it worked for another hour or so, then quit working again. Last night it never worked for more than 5 minutes at a time without having to reset the router.
It seems to work better if ONLY phones are being used and not laptops/desktops - guessing it has to do with how phones they pull data in mobile browsers perhaps?
The internet does seem to work when they work on the system and replace the lines, the router, etc for a short while before locking up. I would guess that the Frontier techs have been to the house at least 12 times and at least 4 different techs. They can never find any issues on the line and their test equipment never shows problems with the lines.
But more than once I have been able to show the Techs how the net slows down then locks up. Thankfully the Tech are all very nice but are stumped.
Im at wits end with this and can honestly say I bet I have over 80 Hrs in phone calls, staying at the house waiting on techs, testing, etc....
I did speak to a lady in the Presidents office again today and asked her to try and get one of their network engineers to look at this and see if they can help.
Where we live cable is not available or I would have done that a LONG time ago to get higher speeds and more reliable service.
Again - thank you -and any other ideas or thoughts would be appreciated.
To answer some of the questions...
Frontier ran the new line from the main road back our lane to the house (the ½ mile line) - the old line was well over a mile and came in from a different angle so they felt the shorter line would help our speeds and take toehold line out of the list of possible problems.
We also have a brand new line from the outdoor box straight to the outlet. - we also re-ran this line to make sure that somehow the 1st "new" line was not bad. The modem plugs directly into the jack on this line - we have no phone service and nothing else goes into this single jack.
The modem has been replaced twice and it did not fix the problem.
Currently the wifi on the router/modem is turned off and the WIFI is coming from the Frontier supplied AIRI device. This was only added after a few months of them trying to fix it. We have shut it off and tried it without the AIRI and nothing changed.
I have ran the system with only my laptop on it and directly wired to the Frontier router/modem. WiFI was disabled on my laptop and it was 100% running on the wired connection.
The internet works better in the morning/afternoon but will still lock up commonly, but just not as quickly and as often. Evening are the worse - sometimes it will just quit working every minute or two. On "good" days it will run for an hour or maybe even two hrs without issue.
I am running all MAC's (When the house was working we had 3 MacBooks, 1 MacMini, 4 iPhones all running without issue).
I have used my Work Windows PC on the system with all our personal computers/phones/etc shut off and the problem persists.
The internet worked perfect then one day all the problems with the slow/stalling internet started and we been trying to get if fixed since April. We did not add anything or change any equipment or setting when the problems began. This lead me to believe something on Frontiers end changed/broke/etc....
What is REALLY odd is when Frontier worked on it last time and put in the new line we tried it right away - worked great for about 2 hrs straight then... BAM... quit working, reset the router and it worked for another hour or so, then quit working again. Last night it never worked for more than 5 minutes at a time without having to reset the router.
It seems to work better if ONLY phones are being used and not laptops/desktops - guessing it has to do with how phones they pull data in mobile browsers perhaps?
The internet does seem to work when they work on the system and replace the lines, the router, etc for a short while before locking up. I would guess that the Frontier techs have been to the house at least 12 times and at least 4 different techs. They can never find any issues on the line and their test equipment never shows problems with the lines.
But more than once I have been able to show the Techs how the net slows down then locks up. Thankfully the Tech are all very nice but are stumped.
Im at wits end with this and can honestly say I bet I have over 80 Hrs in phone calls, staying at the house waiting on techs, testing, etc....
I did speak to a lady in the Presidents office again today and asked her to try and get one of their network engineers to look at this and see if they can help.
Where we live cable is not available or I would have done that a LONG time ago to get higher speeds and more reliable service.
Again - thank you -and any other ideas or thoughts would be appreciated.
OP
Code54
Elite Member
- Joined
- Aug 20, 2005
- Messages
- 4,308
- Location
- Putnam Co. West Virginia
- Tractor
- Kubota MX5100, Kubota BX25D,1957 Farmall Cub Lo-Boy Kubota KX91-3, BCS 853
First off - Thank you all.
To answer some of the questions...
Frontier ran the new line from the main road back our lane to the house (the ｽ mile line) - the old line was well over a mile and came in from a different angle so they felt the shorter line would help our speeds and take toehold line out of the list of possible problems.
We also have a brand new line from the outdoor box straight to the outlet. - we also re-ran this line to make sure that somehow the 1st "new" line was not bad. The modem plugs directly into the jack on this line - we have no phone service and nothing else goes into this single jack.
The modem has been replaced twice and it did not fix the problem.
Currently the wifi on the router/modem is turned off and the WIFI is coming from the Frontier supplied AIRI device. This was only added after a few months of them trying to fix it. We have shut it off and tried it without the AIRI and nothing changed.
I have ran the system with only my laptop on it and directly wired to the Frontier router/modem. WiFI was disabled on my laptop and it was 100% running on the wired connection.
The internet works better in the morning/afternoon but will still lock up commonly, but just not as quickly and as often. Evening are the worse - sometimes it will just quit working every minute or two. On "good" days it will run for an hour or maybe even two hrs without issue.
I am running all MAC's (When the house was working we had 3 MacBooks, 1 MacMini, 4 iPhones all running without issue).
I have used my Work Windows PC on the system with all our personal computers/phones/etc shut off and the problem persists.
The internet worked perfect then one day all the problems with the slow/stalling internet started and we been trying to get if fixed since April. We did not add anything or change any equipment or setting when the problems began. This lead me to believe something on Frontiers end changed/broke/etc....
What is REALLY odd is when Frontier worked on it last time and put in the new line we tried it right away - worked great for about 2 hrs straight then... BAM... quit working, reset the router and it worked for another hour or so, then quit working again. Last night it never worked for more than 5 minutes at a time without having to reset the router.
It seems to work better if ONLY phones are being used and not laptops/desktops - guessing it has to do with how phones they pull data in mobile browsers perhaps?
The internet does seem to work when they work on the system and replace the lines, the router, etc for a short while before locking up. I would guess that the Frontier techs have been to the house at least 12 times and at least 4 different techs. They can never find any issues on the line and their test equipment never shows problems with the lines.
But more than once I have been able to show the Techs how the net slows down then locks up. Thankfully the Tech are all very nice but are stumped.
Im at wits end with this and can honestly say I bet I have over 80 Hrs in phone calls, staying at the house waiting on techs, testing, etc....
I did speak to a lady in the Presidents office again today and asked her to try and get one of their network engineers to look at this and see if they can help.
Where we live cable is not available or I would have done that a LONG time ago to get higher speeds and more reliable service.
Again - thank you -and any other ideas or thoughts would be appreciated.
To answer some of the questions...
Frontier ran the new line from the main road back our lane to the house (the ｽ mile line) - the old line was well over a mile and came in from a different angle so they felt the shorter line would help our speeds and take toehold line out of the list of possible problems.
We also have a brand new line from the outdoor box straight to the outlet. - we also re-ran this line to make sure that somehow the 1st "new" line was not bad. The modem plugs directly into the jack on this line - we have no phone service and nothing else goes into this single jack.
The modem has been replaced twice and it did not fix the problem.
Currently the wifi on the router/modem is turned off and the WIFI is coming from the Frontier supplied AIRI device. This was only added after a few months of them trying to fix it. We have shut it off and tried it without the AIRI and nothing changed.
I have ran the system with only my laptop on it and directly wired to the Frontier router/modem. WiFI was disabled on my laptop and it was 100% running on the wired connection.
The internet works better in the morning/afternoon but will still lock up commonly, but just not as quickly and as often. Evening are the worse - sometimes it will just quit working every minute or two. On "good" days it will run for an hour or maybe even two hrs without issue.
I am running all MAC's (When the house was working we had 3 MacBooks, 1 MacMini, 4 iPhones all running without issue).
I have used my Work Windows PC on the system with all our personal computers/phones/etc shut off and the problem persists.
The internet worked perfect then one day all the problems with the slow/stalling internet started and we been trying to get if fixed since April. We did not add anything or change any equipment or setting when the problems began. This lead me to believe something on Frontiers end changed/broke/etc....
What is REALLY odd is when Frontier worked on it last time and put in the new line we tried it right away - worked great for about 2 hrs straight then... BAM... quit working, reset the router and it worked for another hour or so, then quit working again. Last night it never worked for more than 5 minutes at a time without having to reset the router.
It seems to work better if ONLY phones are being used and not laptops/desktops - guessing it has to do with how phones they pull data in mobile browsers perhaps?
The internet does seem to work when they work on the system and replace the lines, the router, etc for a short while before locking up. I would guess that the Frontier techs have been to the house at least 12 times and at least 4 different techs. They can never find any issues on the line and their test equipment never shows problems with the lines.
But more than once I have been able to show the Techs how the net slows down then locks up. Thankfully the Tech are all very nice but are stumped.
Im at wits end with this and can honestly say I bet I have over 80 Hrs in phone calls, staying at the house waiting on techs, testing, etc....
I did speak to a lady in the Presidents office again today and asked her to try and get one of their network engineers to look at this and see if they can help.
Where we live cable is not available or I would have done that a LONG time ago to get higher speeds and more reliable service.
Again - thank you -and any other ideas or thoughts would be appreciated.
John Fitzgerald
Gold Member
Has one of the techs tried to hook up a modem and computer at the point where your 1/2 mile line leaves their system? That would isolate it to their line or your 1/2 mile line.
