John Deere Corporate Contact Needed, please help

[CinderSchnauzer]

Cinder and BeenThere.....What has bferris done wrong.??

I see nothing therefore....I am here in his defense.

How often does a deal get canceled - tractor taken back - money refunded over what sounds like a minor oil leak and a problem with weighted tires?

All I said is there are always two sides to a story. We have heard one only - simple as that. If I ever hear the other side - then - I will know who to defend.

 

[two_bit_score]

OP? Let me guess. This is your first tractor?

 

[JDGreenGrass]

How often does a deal get canceled - tractor taken back - money refunded over what sounds like a minor oil leak and a problem with weighted tires?

All I said is there are always two sides to a story. We have heard one only - simple as that. If I ever hear the other side - then - I will know who to defend.

I would ask you....How often does a new tractor get delivered with a bad seal and set-up wrong according to what the customer had asked (paid) for.??

We all know here how important customer/dealer relationships are. The relationship begins with the purchase. If the purchase goes arry how much confidence will you have with the dealer the next time the tractor needs a repair or to be tweaked.??

You or I may have approached these issues differently but, no matter, the dealer the OP is dealing with refused to make things right from the start. It should have been like.... "Yup, we can fix those things for ya." In other words, it sounds like to some, these are minor issues. If so, why didn't the dealer take care of the small problems.??

And, if it is his first tractor, so what. If it was his 3rd...the response from the dealer should be the same....."Yup, we can fix that for ya."

 

[CinderSchnauzer]

I would ask you....How often does a new tractor get delivered with a bad seal and set-up wrong according to what the customer had asked (paid) for.??

Unfortunately this happens all the time. One only has to read the posts here for a few days / weeks to see it doesn't matter green / red / blue / orange / white tractors get delivered and or problems show up in the first few days. Same thing happens with cars / boats / motor homes. This is not a case of supporting the green dealer no matter what as you suggested in a previous post.

Do we all want great customer service, before the sale, during the sale, after the sale? - of course there is no argument there. The idea I put out for consideration, based on many years experience, is there are always two sides to every story. We have only heard one. I'd suggest, contrary to the popular slogan - the customer may usually be right BUT is not always right.

Do we know all the facts in this case - NO - we only have one side.

The OP asked for opinions. Based only on his words I see a few flags which suggest to me I'd like to hear more before jumping to defend either party. Who knows - maybe they both mutually screwed up and parting is the best that could have happened.

OP States:
"i fired off an email and called the service manager"
"I finally after a fight get the info on the tire ballast I asked for"
"I finally lose my cool and tell them I have had it and if they were not going to do what I paid for they could have the tractor and I would find another dealer"
"I am not going to call this dealer back anymore, I might not be able to watch my mouth."

Frankly the OP sounds like a hot head to me. In fact, he got exactly what he asked for. Dealer took back the tractor and canceled the deal.

Now he is seeking "revenge" by calling JD corporate hoping they will in some way slap the dealer upside the ear.

Was the dealer perfect - probably not, but I suspect as this thing progressed the dealer decided the OP was not the perfect customer and decided not to deal with him any further.

 

[lilranch2001]

Thanks for the help everyone, I will be contacting them this week.

I was holding off to see if the LD Dealer would at teh last min fix the problem but they have choosen not to.

Heres the short verison:

Bought the tractor and brought it home in rain storm and put in garage
next day was able to get on and start working with it and found the following issues, Load match switch that was installed didn't work, turn signals-switch didn't work, and large hydrualic leak coming from under the tractor. I contacted the dealer less then 24 hours after I picked it up with the above issues and got a phone call back they had gotten my call and emails and would be intouch. 20 days later and number of calls and nothing.....i fired off an email and called the service manager and finally got oh we are so sorry...blah....blah....blah.....

They came and picked up ( which to thier credit was at their cost)and told me no more than 2 weeks I would have it back. In mean time I finally after a fight get the info on the tire ballast I asked for. When we were negoiating the price it include filling both tires with Rimguard or enviormently equivolent and I get Methonal which I specified I didn't want. So I call them back up and working with store manager after 3 weeks get well we aren't going to put the right stuff in the tires but we will pump it out and give your a credit (not enogh to cover the cost of the proper stuff) I finally lose my cool and tell them I have had it and if they were not going to do what I paided for they could have the tractor and I would find another dealer (more likely find a differnt color tractor).

Did some reseach scine and found out it would have cost them another 250 bucks to make things right and the way they agreeed to in the 1st place.

Oh and funny thing on top of all this is "oh that saleman in no longer employeeed here"

Not to mention the 4 week wait when I bought it til I could pick up ( it was on the show room floor and only thing not there was HD bucket.

My dad, grandad were JD men and I have always wanted one till now.

Found out the reasons for the stuff wrong with it:
Loadmatch switch was hard installed and never "calibrated"
Turnsignal were not pluged in to the back of the dash
Hydrualic leak was a rear seal gone bad

So am I over reacting? I am beyond frustrated and upset!

I dont know about the rest of ya'll, but...... If I had to wait 20 days for a dealer to fix a brand new tractors issues I would be more than firing off an e mail to the dealer


oooo and one more thing, if JD is any kind of company that all of you think it is, they should want to know of any such issue between a customer and a dealer even if it was 2 sided to avoid such kind of poor customer relations that the OP had with one of their dealers. After all the OP did spend HIS money at the dealer. And having compared a JD to my recent purchase, I KNOW it is premium $$'s

 

[gauthier]

Sure you work with the dealer,but only to the point where you know he ain't trying to please you near as hard after he sold you the tractor as he was before he sold you the tractor,than if you got problems which should have been caught by him when he got it ready to go,it really makes you wonder about your purchase.
If he hadn't had several minor issues and one major issue,he wouldn't contacted anybody,but his dealer to say thanks and he likes his tractor.

 

[two_bit_score]

I would ask you....How often does a new tractor get delivered with a bad seal and set-up wrong according to what the customer had asked (paid) for.??

And, if it is his first tractor, so what. If it was his 3rd...the response from the dealer should be the same....."Yup, we can fix that for ya."

You are right. He deserves to have it delivered 'right'. And that is what they should have said. Sometimes things do go wrong and maybe the dealer would have been a little more accomadating with a better customer attitude. NO excuse just a reason, maybe.

 

[bferris01]

HI all,

Thanks for the discussions here, I will keep this short as I am heading out for vac for a week in the morning and have much packing to do.

I reiceved a call from corporate today and advised them of the issues. Lady was apologetic but unable do anything but log the info. I requested the local rep from the area call me to give him myside of things.

Long of the short is, the complaint it going no where becuase scine the purchase the dealership I bought the tractor from was bought out and "technically" the dealership I was complaing about doesn't exsist.

SO then on the John Deere credit to ensure I would get a bill 3 months later for payment and get this the dealer never sent in the paperwork. All they had in my file was a credit check, not the signed agreement for financing.....explains why I have not recieved a bill in 2 months.

JD credit people were helpful and even contacted the dealer to make sure I got a letter saying I would owe no money.

Anyway....don't know how things will play out in my new search but this was terible example of a (used to be ) great company.

For those interested and scine they "dont exsist" the dealer was Landmark Equipment in MD, but their 3 stores have been bought out by someone else. I won't saddle them with the disgrace of mentining them here.

ANyway thanks for letting me vent.....and yes it was my frist tractor of this size but not 1 st JD product by long shot.

 

[lmalcomb]

John Deere-New-Used-Tractors-Farm Equipment-Gators-Skid Steers-Landmark Equipment-MD ?

 

[Wacky]

Maybe just "New Owners"?