Ralph Sanchez
New member
Up to the point where I needed service, I thought Beshears was probably one of the best Kubota dealers in the area. With a little ove 200 hours on the tractor, the voltage regulator went bad. It was diagnosed and repaired for a little over $200 including the new voltage regulator. A;though annoyed the part was defective with so lttle time on the machine, I accepted that as one of those things..
However, a couple of months later the same problem occurred. This time since I knew the cause of the problem I called and ordered a new VR and decided to chage it myself. When i went to pick up the part, I saw the owner in the lobby and asked if he could give me the part at a discount since his service department had just replaced it a few months earlier. He told me these regulators rarely go bad and I should have them diagnose the problem causing it to go bad so soon. I explained tha I really couldn't afford another $200 billl at that time and he volunteered to have his mechanic diagnose the problem at no charge. Completely satisfied with this public relations act on his part I left the tractor to be diagnosed along with my phone number. A couple of days later I got a voice message telling me my tractor was repaired and ready to be picked up. When I called back, the mechanic told me he had found a frayed wire and had repaired it with shrink wrap. Upon going in to pick up the tractor, i was presented with a bill of $197.00 I approached the owner expecting him to straighten out the bill since he said he was going to diagnose the problem for me at no charge. Instead of making any changes to the bill, he simply said, "I told you I would not charge you for diagnosing the problem and I didn't."
This made me really angry, especially since the repairs had been made without permission and because the labor charge was more than enough to diagnose and repair the problem. i also felt that the cause of the failure should have been diagnosed the first time around and a conciencious business owner would have taken that into consideration with the billing.
Because the owner refused to make any concessions whatsoever, I took him to small claims court. I lost in small claims for two main reasons; first I sued the owner in his personal capacity instead of his corporate capacity and when the mechanic swore under oath that he had called me and gotten my permission to make the repairs, I failed to call my wife to the stand as a witness to contradict him and verify the phone message we got said the tractor had already been repaired.
Having dealt with this this business whose employees have proved a complete lack of integrity, I would never recommend this business to anyone who expects honesty in his dealings with them.
However, a couple of months later the same problem occurred. This time since I knew the cause of the problem I called and ordered a new VR and decided to chage it myself. When i went to pick up the part, I saw the owner in the lobby and asked if he could give me the part at a discount since his service department had just replaced it a few months earlier. He told me these regulators rarely go bad and I should have them diagnose the problem causing it to go bad so soon. I explained tha I really couldn't afford another $200 billl at that time and he volunteered to have his mechanic diagnose the problem at no charge. Completely satisfied with this public relations act on his part I left the tractor to be diagnosed along with my phone number. A couple of days later I got a voice message telling me my tractor was repaired and ready to be picked up. When I called back, the mechanic told me he had found a frayed wire and had repaired it with shrink wrap. Upon going in to pick up the tractor, i was presented with a bill of $197.00 I approached the owner expecting him to straighten out the bill since he said he was going to diagnose the problem for me at no charge. Instead of making any changes to the bill, he simply said, "I told you I would not charge you for diagnosing the problem and I didn't."
This made me really angry, especially since the repairs had been made without permission and because the labor charge was more than enough to diagnose and repair the problem. i also felt that the cause of the failure should have been diagnosed the first time around and a conciencious business owner would have taken that into consideration with the billing.
Because the owner refused to make any concessions whatsoever, I took him to small claims court. I lost in small claims for two main reasons; first I sued the owner in his personal capacity instead of his corporate capacity and when the mechanic swore under oath that he had called me and gotten my permission to make the repairs, I failed to call my wife to the stand as a witness to contradict him and verify the phone message we got said the tractor had already been repaired.
Having dealt with this this business whose employees have proved a complete lack of integrity, I would never recommend this business to anyone who expects honesty in his dealings with them.
