Tiller KingKutter customer service.

[Tippybw]

I purchased a Kingkutter 84" tiller a few weeks back. I had a few questions on drive shaft length so I emailed them through their internet site. After 3 days with no reply I emailed them again with no reply. I then decide to try out my new tiller on last years garden. On the first pass I broke the rear yoke on the pto shaft. There are no roots or rocks in this garden. I then contacted them and they wanted to know my tractor model. Then they told be they would not honor warrantee because my tractor was too big. I read somewhere that they recommended 50-60 hp to operate this tiller. They also said it was a cat 2hitch heavy duty gearbox. My tractor is a case ih jx75. It puts out I beleive 62 pto hp. They told me there implements are sized by gross hp and not pto hp. They also told me their heavy duty 84" tiller has the same gearbox,45hp as their 5footer.

The person I talked to on the phone said maybe I should have contacted them before using it. I explained that I emailed them twice with no responce.His comment was don't you own a phone.I also asked what should I do with the tiller now and his comment was just sell it. I would rate Kingkutter's customer sevice as the worst company that I have ever dealt with. I kinda thought I was taking a chance when I seen the paint job but I have read some good reviews on their tillers. I now will avoid kingkutter implements all together and hope they change their advertizing agenda.

Pathetic customer service at best, can't help with the tiller bud had a run in with them also when the Q-hitch would not fit on the grader blade. They replied, should have measured it.

 

[countrybumpkin]

Pathetic customer service at best, can't help with the tiller bud had a run in with them also when the Q-hitch would not fit on the grader blade. They replied, should have measured it.

You brought up a 14 year old thread to say that?

 

[newbury]

You brought up a 14 year old thread to say that?

He's a newbie, 5 posts, may not have realized the date.

 

[fried1765]

You brought up a 14 year old thread to say that?

Thread begun 04/30/2013 is a ..... "14 year old thread"??
Time sure flies!

 

[countrybumpkin]

Thread begun 04/30/2013 is a ..... "14 year old thread"?? Time sure flies!

Yes 4 , didn't realize I hit the 1 also. Thanks.