Donny, I'm glad you said that, it doesnt carry as much weight coming from a dealer! We are a very low volume Kioti dealer, but I cant remember doing more than 3 or 4 warranty jobs the last 3 years, the biggest was on a tractor sold by another dealer. no problem, Kioti made it fair and customer paid for a 100 hour maintnenace at the same time.
I think dealers who treat "bought elsewhere" customers like lepers are being short sighted. Just the word of mouth referrals from a satisfied customer is worth more than any shortcoming in warranty reimbursement. What it takes today to satisfy a customer is recieveing more than they expect...and some expect a lot!