I looked at two Kioti dealerships in my area when I was tractor shopping. One was strictly a sales center, and did no service on tractors at all. Also told me they charged by the mile to deliver any tractor I bought from them. Pass. The other Kioti dealer was an actual legit sales and service center. They were able to answer all my questions, worked with me on pricing and attachments, and delivered it free to my driveway on a rollback flatbed truck. About 26 hours into using it, I lost all forward motion while working in the woods. Reverse worked fine, but there was no way to get it out of the woods in reverse; I needed to drive forwards to get out. Went through some troubleshooting over the phone with my dealer, on a Sunday afternoon no less, and deduced it was a faulty servo inside the transmission case. The next day, he came with another tractor to pull me out of the woods, then we loaded both tractors onto the flatbed to go back to the dealership. After the new servo arrived and was installed, he brought it right back to my driveway. All warranty, no cost to me. When my Kioti 3rd function valve came in, he brought it over, and we installed it in my driveway. Needless to say, I really like my dealer! I think that's the hardest part of buying your first tractor; finding a good servicing dealer that you really like. Find a good dealer, then buy the brand of tractor he sells. I looked at a Kubota dealership while tractor shopping also, but didn't get a great vibe from them. Good tractor with a so-so dealer wasn't going to work for me. Ended up with the Kioti NX5510 HST at considerably less cost instead. Having a dealer that gives you his personal cell number the day you buy the machine, gave me a lot of confidence too! All brands of machines have problems from time to time, it may not be so much you bought the wrong brand of machine, but the wrong dealer. If there's another dealership in your area with great service feedback from their customer's, I'd be tempted to switch to whatever their brand of tractor is. Sucks that there's no good way to do it without taking a big hit on the machine you have now though.