Kioti Parts Delays

[Kwehme09]

I brought my CK2610 (1-year old, 160 hours) to the dealer for routine service and to check on a suspected leak in the front axel. The work was scheduled and I was expecting a day or two turnaround. The leak was confirmed, and new seals are needed. Hopefully, it's covered by a warranty.

It's now been two weeks and the dealer is telling me that the parts haven't even shipped. They say Kioti was "hacked" and hasn't shipped parts since September 15th. Kioti customer service says they are manually processing orders first come, first serve and their backlog is "thousands of orders deep."

Has anyone else run into this recently? Being without out tractor on our small farm during the fall is crippling. And at this point, we have no idea when we will get it back. If it weren't for it being under warranty we'd get the tractor back and source parts and repair ourselves. And if it weren't for the cost of having the tractor moved (we can't truck it ourselves) we'd get it and run it for a while while keeping a close eye on the gear oil levels.

 

[jk96]

I feel your pain. I waited 7 months for a gear for the front axle of my Case. Called everywhere including looking for used with no luck.

 

[Roadworthy]

Have you considered sourcing the seal locally from a bearing supplier or some such, giving it to the dealer, and having him install it? Seals are pretty much seals, it's not likely Kioti makes them.

 

[Jchonline]

Ya I would go by the dealer, get the bad ones then source locally.

 

[747driver]

You might try Michigan City Iron. They are a big Kioti dealer and I have had good success in getting parts from them.

 

[Threepoint]

OP, yes, I've heard of the reported hack at Kioti recently. A buddy just took delivery of a new DKSE HST cab without the rear windshield wiper that he'd requested because the dealer was unable to get the part in time due to the disruption from the hack. Instead, the kit was drop-shipped directly to my friend, and the dealer will be making a farm call to install it for him.

If your tractor is still under warranty, I myself would use third-party sourcing for the seals only if I did it through the servicing Kioti dealer. Under Magnuson-Moss, the consumer has flexibility in sourcing parts other than from the manufacturer. But in this instance, having the dealer do it would avoid any dispute over equivalency and cost, as well as assure it wouldn't jeopardize coverage of the labor component of the repair.

 

[TnAndy]

If you can get a number off the actual seal, most bearing/seal places can cross reference it to one they carry. Otherwise, the outer dimension of the seal, the dimension of the shaft going thru it and the 'thickness' dimension of the seal will get you one as well. No excuse in waiting weeks and weeks for something that simple.

Seal on front hub went out on my 2011 Yanmar over the weekend....I ordered it yesterday morning over the phone from a dealer 1 1/2 hours from me (closest), got it UPS this afternoon about 4pm.

And if they haven't taken the front end apart, you might need bearings as well......failed bearing is what chewed up the seal on mine.

https://www.tractorbynet.com/forums/yanmar-new/418203-2011-lx410-front-hub-bearing.html

 

[JimR]

Kioti was hacked and are in the process of getting their system back up to speed. I heard this on Saturday when I was speaking to my dealer.

 

[jgedmond]

Kioti was hacked and are in the process of getting their system back up to speed. I heard this on Saturday when I was speaking to my dealer.

I heard a similar story about a "bad virus". The third remote kit wasn't available at the local distribution center in TX and had to come from NC. It is supposed to be delivered tomorrow from an order last Friday (3 business days). This is the last piece to complete my new NX5010C, so I should take delivery late this week.

 

[coobie]

You might try Michigan City Iron. They are a big Kioti dealer and I have had good success in getting parts from them.

MICHIGAN IRON & EQUIPMENT ??? Morrice Michigan..