tractorhill
Silver Member
Nothing is better then a happy KIOTI owner
kioti warranty
- Thread starter headachers
- Start date
- Views: 15611
Batche33
Silver Member
Jim
Glad we could all help.
One big happy Kioti family watching each others backs.
Becky
Batchelder Sales
Glad we could all help.
One big happy Kioti family watching each others backs.
Becky
Batchelder Sales
</font><font color="blueclass=small">( C'mon now John, be fair now, I never once expressed anything except 100 percent confidence that Kioti would do the right thing and, that Kioti corporate in fact does care how their customers are treated. Was I right on this one?? What do you think? I personally never expressed any doubt at all about Kioti taking care of their customers, and I had absolutely no sarcasm at all either. Only a pure conviction that Kioti would do the right thing. I didn't knock you off of your chair now, did I?
)</font>
You certainaly did not indicate that at all, that's why I didn't respond on your name! Are you feeling some shades of past guilt? /forums/images/graemlins/grin.gif /forums/images/graemlins/wink.gif
)</font>
You certainaly did not indicate that at all, that's why I didn't respond on your name! Are you feeling some shades of past guilt? /forums/images/graemlins/grin.gif /forums/images/graemlins/wink.gif
IslandTractor
Super Star Member
- Joined
- Sep 15, 2005
- Messages
- 15,802
- Location
- Prudence Island, RI
- Tractor
- 2007 Kioti DK40se HST, Woods BH
Ok boys, back to your rooms for another time out before this gets fired up again. /forums/images/graemlins/wink.gif Don't make me call Mom. /forums/images/graemlins/grin.gif
Agentiron
Silver Member
Could someone tell me what Kioti's policy is on warrenty work with respect to dealers who have not solid you the tractor in need of work? Is it elective on the part of a Kioti dealer to do work on a tractor he did not sell? Is he allowed any special leway in this department? I have talked to a local dealer who carries other types of equipment, and he has emphatically stated that if you bought from another dealer and bring it to him, he will tell them to go back to the other dealer. He said if pushed he would tell them to F off. Now mind you this is on another type of machine from another industry and manufacturer. What can a Kioti dealer do with warrenty work on a tractor he did not sell? Can he make it take 6 weeks to fix something that takes 2 days? Can anyone shed some light on kioti policy?
Thanks a bunch
Thanks a bunch
HODAK
Gold Member
Any dealer that uses that language when talking about anything is someone to stay away from. There are plenty of good ones on here and they will respond in a courteous way, Im sure.
</font><font color="blue" class="small">( Could someone tell me what Kioti's policy is on warrenty work with respect to dealers who have not solid you the tractor in need of work? Is it elective on the part of a Kioti dealer to do work on a tractor he did not sell? Is he allowed any special leway in this department? I have talked to a local dealer )</font>
Kioti's policy is that all dealers must perform warranty work anywhere in the country. That said, unless someone complains loudly and gets Kioti to reprimand a bad dealer who pulls this stunt, yes, they could make it last.
It would be a stupid dealer, in my opinion, that would do this, as he/she would be alienating a possible customer for other sales.
But as far as the warranty goes, he/she should do the warranty work, and will be paid the same as though he/she had sold the unit in the first place.
Oh well, we all know there ARE some stupid dealers out there, but I think they're getting weeded out by their own stupidity.
John
Kioti's policy is that all dealers must perform warranty work anywhere in the country. That said, unless someone complains loudly and gets Kioti to reprimand a bad dealer who pulls this stunt, yes, they could make it last.
It would be a stupid dealer, in my opinion, that would do this, as he/she would be alienating a possible customer for other sales.
But as far as the warranty goes, he/she should do the warranty work, and will be paid the same as though he/she had sold the unit in the first place.
Oh well, we all know there ARE some stupid dealers out there, but I think they're getting weeded out by their own stupidity.
John
Batche33
Silver Member
We do the warranty work on the tractors we sell and for those who that have lost their dealer in our area. And yes we will do another dealer's warranty work, but we will take care of our customers first.
This is something that should be considered when purchasing your tractor, YOUR dealer should be equally as important as the price.
We only sell tractors within an area that we can comfortably take of.
This is something that should be considered when purchasing your tractor, YOUR dealer should be equally as important as the price.
We only sell tractors within an area that we can comfortably take of.
I realize this is about $75, but the principals involved are bigger than that. Kioti offers a full parts and labor warranty. Not only should they honor it from a moral and ethical standpoint, but they are required to by the law. I would suggest your dealer and Kioti read the Magnuson-Moss Warranty Act.
I beleive the root of the problem lies with your dealer, however, Kioti does indeed deserve blame. Ultimately, Kioti is legally responsible for honoring the warranty they gave you in writing. They also have a reputation to protect. I am willing to bet that part of Kioti's dealer agreement is a requirement to provide warranty repairs to ALL kioti owners and to accept the payment Kioti offers as full payment. Regardless, One of two things is happening.... 1. No one has taken Kioti to task with the FTC or in court or 2. Kioti is banking on the idea that for $75 no one is going to go through the hassle. The thing Kioti is not recognizing is that a case like this is a slam dunk for a consumer attorney and the $75 is nothing compaired to the attorney fees and statuatory penalties they would face.
Can you tell that it ticks me off when a company doesn't honor their obligations? /forums/images/graemlins/tongue.gif
I beleive the root of the problem lies with your dealer, however, Kioti does indeed deserve blame. Ultimately, Kioti is legally responsible for honoring the warranty they gave you in writing. They also have a reputation to protect. I am willing to bet that part of Kioti's dealer agreement is a requirement to provide warranty repairs to ALL kioti owners and to accept the payment Kioti offers as full payment. Regardless, One of two things is happening.... 1. No one has taken Kioti to task with the FTC or in court or 2. Kioti is banking on the idea that for $75 no one is going to go through the hassle. The thing Kioti is not recognizing is that a case like this is a slam dunk for a consumer attorney and the $75 is nothing compaired to the attorney fees and statuatory penalties they would face.
Can you tell that it ticks me off when a company doesn't honor their obligations? /forums/images/graemlins/tongue.gif
Batche33
Silver Member
But Kioti did pay the customer the $75.00 (which he stated he would be giving to the Red Cross) and Kioti will be taking it up with the dealer.
<font color="blue"> "Received a call from Kioti today to promote good faith they are sending me a ck. for $75. & will be in contact with the dealer . The money is not that big of a deal we all know that, its what happens after the sale when you need support either from a dealer or manufacture . Would this have ended this way without TBN ? Anyway thanks all ,need to send a ck. to red cross, i bet you can guess for how much. regards jim"
</font>
<font color="blue"> "Received a call from Kioti today to promote good faith they are sending me a ck. for $75. & will be in contact with the dealer . The money is not that big of a deal we all know that, its what happens after the sale when you need support either from a dealer or manufacture . Would this have ended this way without TBN ? Anyway thanks all ,need to send a ck. to red cross, i bet you can guess for how much. regards jim"
</font>
