Kubota L6060 Engine failure

[Like Tractors]

I don't understand how it is a fault of the manufacturer, the tractor was out of warranty. Now the troubleshooting procedures at the dealership might be a little questionable, but that isn't the manufacturer's job.

 

[buck12]

I don't understand how it is a fault of the manufacturer, the tractor was out of warranty. Now the troubleshooting procedures at the dealership might be a little questionable, but that isn't the manufacturer's job.

There is at least some responsibility on the manufactures part to ensure they are represented by competent dealers with trained technicians.

 

[MoKelly]

There is at least some responsibility on the manufactures part to ensure they are represented by competent dealers with trained technicians.

Yes - maybe even more than some responsibility.

The manufacturer selects their dealers. The manufacturer sets the standards under which the deal operates.

The dealer is the only interaction a manufacturer has with customers. Dealers are critically important.

MoKelly

 

[pmsmechanic]

Selling a brand new tractor in AL because of an incompetent dealer in AK. That'll show 'em!

I think your missing the point here. Why support a company that won't support their tractors? I do think that in this situation Kubota could/should have offered something more than over priced parts.

 

[RickB]

I think your missing the point here. Why support a company that won't support their tractors? I do think that in this situation Kubota could/should have offered something more than over priced parts.

I'm not missing anything. And I bet he doesn't sell his tractor.

 

[goeduck]

It would have been good public relations for Kubota to assist for at least the parts. They have no obligation to, it would be just good business.

My guess is if that dealer started forgiving repair costs, there would be a long line at the door. Is this a small dealer that does not do a lot of repair work?

 

[Rdrcr]

^^^^
Yep, agreed. Considering that several parts failed, at the same time, without any reason (verified by the Dealer and Kubota Corp), I feel that Kubota should have accepted "some" responsibility for the repair, as a "Goodwill Warranty".

I fully understand that the tractor is out of warranty and Kubota has no obligation but, in this situation, with this tractor, it would have been nice to see.

Mike

 

[chevyman29]

I'm not missing anything. And I bet he doesn't sell his tractor.

So you think it's ok that kubota thinks it's ok to charge the customer full retail price for the parts ?
And it's also ok that kubota is ok with there authorized dealer to basically do parts swapping at the customers expense ?

And about this bet your making that I won't sell my new tractor , I most certainly will trade out if this tractor just as soon as I ether pay the balance down enough to trade it in for pay off or make up my mind to pay the difference. Was you wanting to put any money on this bet ? I'll cover whatever amount you wanna put on it. You don't know me.

I was already on the fence about trading it off for a 6060 just because it's under powered . Now I'm leaning more towards another jd .

Why defend kubota when at the very least they could've helped him out on the parts ?

 

[RickB]

Kubota isn't charging the customer for the parts or the labor. Their responsibility ends with the warranty. The decision to not participate in a goodwill claim is theirs. Any responsibility for improper diagnosis, unauthorized repairs or unnecessary part replacement lies with the dealer.

 

[chevyman29]

Well the dealer is the face of kubota for better or worse so if this is the start of a new trend for kubota I wouldn't want to own any kubota stock.