Kubota Legal request this be posted.

[CWStevenson]

As many of you know, I've been battling KUBOTA over a defective backhoe for 4 months now. Kubota has stated that any time a non-KUBOTA accessory is installed or used, the warranty is void and, it’s at Kubota’s sole discretion as to whether they will pay for any repairs, even if not related to the non-approved part.

There is one instance where simply installing a “work” light has caused an owner problem with other warranty work. Kubota legal has specifically warned me not to encourage people to purchase "gray market" Kubota's because even though they represent a great value they are not certified for North American air quality or safety standards and, that by recommending them may make me liable in the event someone was injured.

Therefore, in conformance with Kubota’s demand, I’m reposting the details and have omitted the references to gray market Kubotas.

Important information for existing Kubota owners and, anyone thinking of purchasing a new Kubota, please be aware, that even if you use a woods or a Rankin piece of equipment on your three-point and the PTO goes out, officially, you are not under any warranty. Please be aware of this fact. You can read the legalese attached if you'd like.

Due to file limitations, I cannot post the documents but they can be reviewed at: http://groups.yahoo.com/group/TractorReviews/files/

Regards

CWStevenson

 

[Junkman]

That is the nice thing about being a manufacturer.... you can blame the user for any defect that comes about. I have always maintained that a company will succeed or fail based on how they treat their customers. I have a Kubota product and to date I have not had any problems. I have read about other that have had problems, but it seems that they have all be resolved in the customers favor. In my opinion, they don't want to absorb the cost of the repair and that the dealer is partially at fault. The dealer should be the one fighting for you with the factory representatives. As for the install of the thumb, if the dealer was the one that installed it at the time of the sale, then I would assume that he is the one that is ultimately responsible for the warranty claim being denied. He would have had to advise you in advance in writing that the installation of the thumb would void the warranty. For this reason, I don't intend to do any modification to any part of my machine before it is out of warranty. If I purchase any product for use with my Kubota, it will be through the selling dealer and installed by him. That way, if there is a claim of the 'accessory" not being installed or used properly, the onus of repair will fall to the selling dealer.... Being in a retail business, I know that it is how I represent a claim to the manufacturer that ultimately determines how the warranty claim will be handled. One bad experience for the customer will reverberate through out the community for many months or years afterward. It is in my best interest to do all that is possible for the customer, because without the customer, I am out of business......

 

[LAGEORGE]

Maybe it would be best to always use the manufactures implement recommendations. On the other hand if the dealer sells you an implement to use on your tractor then he is indorsing its use on your tractor, right?. I think on issues like backhoes it is best to use the one from the manufacturer thus avoiding warranty issues down the road. But that’s my freedom of thought.

George

 

[MikePA]

<font color="blue"> Due to file limitations, I cannot post the documents but they can be reviewed at: </font>
Be advised that you have to be a member of Yahoo to access this file and it's a 734k pdf.

 

[MikePA]

CW, just out of curiosity, how much is/was the dealer going to charge you to repair the backhoe?

 

[Old_Hickory]

</font><font color="blue" class="small">( Therefore, in conformance with Kubota’s demand, I’m reposting the details and have omitted the references to gray market Kubotas.
)</font>

How did they know you posted here ?? Did you tell them or did someone else tell them ??

 

[MikePA]

<font color="blue"> How did they know you posted here ?? Did you tell them or did someone else tell them ?? </font>
The pdf document explains this.

In short, Kubota's letter does not indicate they know he posted here. Rather their letter requests he be as diligent as disseminating this information as he was in disseminating his problems with Kubota.

 

[Old_Hickory]

Oh...I see now,I thought maybe the Gestapo or the KGB were monitoring this site .I am only on my second cup of coffee so you will have to please excuse me. /forums/images/graemlins/blush.gif

 

[equipman]

CWStevenson
When you purchased the Kubota backhoe, did you get a Kubota "Owner's Warranty Information Guide"? The warranty is explained in detail in this booklet.
Lewis

 

[fivestring]

"Kubota legal has specifically warned me not to encourage people to purchase "gray market" Kubota's because even though they represent a great value they are not certified for North American air quality or safety standards and, that by recommending them may make me liable in the event someone was injured."

<font color="blue">B S </font>

That is a scare tactic. Lawyers are good at using scare tactics. /forums/images/graemlins/mad.gif
They cannot force you to change your OPINION. /forums/images/graemlins/blush.gif
You can endorse anything and everything you want to in this country... we aren't totally socialist yet! /forums/images/graemlins/shocked.gif
Everyone knows Kubota's long standing stance against grey market tractors. Kubota knows they cut into their sales big time, so they try this way around to try and stem the flow. But guess what??? /forums/images/graemlins/confused.gif
It won't work either!!!. /forums/images/graemlins/grin.gif