KUBOTA MANAGMENT

737pilot · Dec 19, 2009

Bird many of us have asked our DEALERS many many times about rattles and the low power without getting answers to these problems. I just accepted thier response that this is normal and would have to do. I had to appologize and thank Mr. TIMSWI for not giving up and also Matt for fixing the low power problem. The tune up Matt recommended took about 15 min max and made the rtv 500 a much better performing machine. I literally could not get up the trailer ramp or any medium size hill without shifting to low gear. Now I never have to shift from high gear and I enjoy the rtv 100% more. I have problems with Managment that knows a problem and ignores it. I know the dealers know about these complaints and should get the answers for the customers they represent. This rattle issue I have is not just with my unit but i would be willing to bet is noticable with every rtv produced. They know but have decided not to fix the problem with a factory recall. I love my rtv and enjoy using the machine but it is the small very easily correctable defects that in the back of my mind keeps me from being totally in love and looking forward to replacing it with the same newer unit in the future. Instead im going to replace it with a Polaris, Honda or Yamaha in the next year or two. I hope you dealers fight for your customer and dont let the corporate fat heads brush you off for higher profits and bigger bonuses. That is what keeps customers coming back.

timswi · Dec 20, 2009

737,

I'm glad that my being a pain in the rear-end paid off...I'm sure most people here thought I was nuts (maybe I am

). It sounds like this really worked for you as well...You're right Kubota should address this as I'm sure they would like repeat customers.

Part of the problem might be the fact that you and I were some of the first buyers when this came out over a year ago. They were convinced that this machine was perfect and no amount of phone calls and e-mails was going to convince them otherwise..Telling us we didn't know how to drive it didn't help either.

I see that there are dealers gathering their "techs" around the computer to get a good laugh at our expense, saying that these adjustments are just internet garbage...Enjoy it guys.

Now that we're out of warranty, we're also out of luck to take care of the other issues that we have..And there are still some issues..The rattle, squeaky steering column, too heavy upgraded struts that throw the camber off to the point of excessive front tire wear...All stated as normal by Kubota.

Maybe they just want us to go away. If something doesn't change, they'll get their wish.

wfodickinson · Dec 23, 2009

Unfortunately, it looks like they are going to have to go the way of General Motors and Chrysler before they wake up and realize that those of us shelling out our hard earned cash have alternatives. Kubota really has no excuse because their product isn't crap like GM products are (yes, I own 3 of them!) and Chrysler products are.

I hate to be the barer of bad news but Ford products aren't a bit better than GM or Chrysler. Mine has gotten to the shop on a hook several times.

My way of letting a company know how I feel about a poor product is to NEVER buy from them again. Get rid of the machine you are unhappy with and take your money elsewhere. I.E. Polaris will never get a penny from me again no matter what they come out with. People forget about things over time and get reeled in for more, not me.

Bird · Dec 23, 2009

My way of letting a company know how I feel about a poor product is to NEVER buy from them again.

I agree, except "NEVER" might be a bit too long.

I bought a new Ford sedan in 1966 and got what was probably the worst lemon Ford ever built, and I don't think GM or Chrysler ever built one that bad. I did mange to put 24k miles on it in 2 years before trading it for a Plymouth. Then for 25 years you couldn't have given me a Ford product. But after 25 years, I bought a Ford powered motorhome, then Ford cars, van, and pickups, and have had Fords ever since 1991 and they've all been good so far.