allmobile
Bronze Member
Too bad you don't live in my area I would take far better care of you.
Brian
Brian
Kubota Parts, Still Waiting......
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OP
Anonymous Poster
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OK the "principal owner" of Backyard Power Finally came to my house on Saturday to look at my alleged driveway damage.
He took some pictures and said that no way did his roll back truck cause the damage but he would look into it further. I got the drift from his attitude that he was really trying to protect himself and be able to say he looked. But, all I can say is that the dents weren't there until his truck brought back my tractor.
I'll let you know what happens next.
Tim
He took some pictures and said that no way did his roll back truck cause the damage but he would look into it further. I got the drift from his attitude that he was really trying to protect himself and be able to say he looked. But, all I can say is that the dents weren't there until his truck brought back my tractor.
I'll let you know what happens next.
Tim
mdbarb
Gold Member
One of my FEL cylinder arms leaked after 28 hrs. Dealer wouldn't come fix it. I had to take the arm off and bring it to him. Turns out the arm is defective, not just the seals,so it needs to be replaced. They did a temporary fix on a Wednesday, said they would put a rush on it and have it by Friday. That was more than TWELVE WEEKS ago. I finally called him at about eight weeks, since I never heard from him and was given the standard" parts takke a long time" passing of the buck. So now it has been more than twelve weeks and the only time I've heard from him is the time I called.
Ironically todays mail brought a Kubota "30 day survey" (7 months after I bought it. asking just how I like Kubota and the dealer. Its cute how they leave just a couple small lines for any comments............
Ironically todays mail brought a Kubota "30 day survey" (7 months after I bought it. asking just how I like Kubota and the dealer. Its cute how they leave just a couple small lines for any comments............
BAFOOOOONS!!!!!!!!
I don't expect neurosurgeons to work at these places but I find the complete disattention to customer service and detail disgusting. (I looked at two places and thay all seemed the same)
That said, I find the same service everywhere I go for anything I need no matter how much you are willing to pay.
They couldn't have knocked more paint off my BX if they'd of sandblasted it. They used chains to strap it down (no rubber hose to buffer the contact) which left impressions on the frame and scatches everywhere else.
I'm just thrilled that I don't need anything else done on it. I will maintain it meticulosly so that they don't have to drag it back in for another round of paint removal and fluid over/under filling. I realize this is utility equipment but it is NEW! Drives me ape sh#t. Whatta ya gonna do. Good thing I have you guys to talk me through the maint!
Good luck with your baffooons!!!
Rogue
I don't expect neurosurgeons to work at these places but I find the complete disattention to customer service and detail disgusting. (I looked at two places and thay all seemed the same)
That said, I find the same service everywhere I go for anything I need no matter how much you are willing to pay.
They couldn't have knocked more paint off my BX if they'd of sandblasted it. They used chains to strap it down (no rubber hose to buffer the contact) which left impressions on the frame and scatches everywhere else.
I'm just thrilled that I don't need anything else done on it. I will maintain it meticulosly so that they don't have to drag it back in for another round of paint removal and fluid over/under filling. I realize this is utility equipment but it is NEW! Drives me ape sh#t. Whatta ya gonna do. Good thing I have you guys to talk me through the maint!
Good luck with your baffooons!!!
Rogue
OP
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Rogue, Don't hold back, tell us how you really feel 
It's holding back that allows this to perpetuate.
Here's a guy with a pole barn, a few scattered spare parts and a couple of crated orange tractors. He rips apart a crate, bolts on wheels, checks to see if it even starts, stuffs some deisel in it and chains it to a trailer (oh yeah, he also sticks his dealer stickers all over it, trapping air bubbles under the decals like he was trying to do it on purpose). For this they make hundreds if not thousands of dollars.
Then there's me (you know, the guy who who saved a few grand and will still be paying for the tractor for the next 3 years),
Im left wondering if I'm crazy cause the deck is crooked, every painted surface is chipped or scratched, 2 out of 3 of the dipsticks show the wrong level and there's a rattle that sounds like someone left a screw in the tranny.
Oh the therapy in venting..... Anyway, I want to stress that this is not just Kubotas, not even just tractor dealers. It's everybody everywhere all the time. I give up.
I still love my (2nd BX) tractor (made in Osaka). I will adjust the deck on Saturday and then I will masacre the grass. BOW BEFORE THE GRASS MASTER!!!!!!!!!
Rogue
Here's a guy with a pole barn, a few scattered spare parts and a couple of crated orange tractors. He rips apart a crate, bolts on wheels, checks to see if it even starts, stuffs some deisel in it and chains it to a trailer (oh yeah, he also sticks his dealer stickers all over it, trapping air bubbles under the decals like he was trying to do it on purpose). For this they make hundreds if not thousands of dollars.
Then there's me (you know, the guy who who saved a few grand and will still be paying for the tractor for the next 3 years),
Im left wondering if I'm crazy cause the deck is crooked, every painted surface is chipped or scratched, 2 out of 3 of the dipsticks show the wrong level and there's a rattle that sounds like someone left a screw in the tranny.
Oh the therapy in venting..... Anyway, I want to stress that this is not just Kubotas, not even just tractor dealers. It's everybody everywhere all the time. I give up.
I still love my (2nd BX) tractor (made in Osaka). I will adjust the deck on Saturday and then I will masacre the grass. BOW BEFORE THE GRASS MASTER!!!!!!!!!
Rogue
allmobile
Bronze Member
Rogue, all of your reasons for disliking dealers is why I left a dealer to start my own repair business.
Brian
Brian
OP
Anonymous Poster
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You know... The dealer was real defensive and kept going on and on and on about how they had to wait for the parts from Kubota coming from japan in a row boat. But "I" kept telling him I didn't blame him for the wait on the parts. I kept trying to tell him I was upset that no one returned my calls, no one kept me informed, no one cared about my problems, and no one cared about the damage to my driveway. It was NOT the wait for the parts, it was the UNCARING attitide of his dealership. It just did not sink in..... maybe he should have been a politician instead of a Kubota dealer.
Tim, from now on do a seacrch on the Kubota website for dealers and call around. I would never go to that dealer again for something you can get somewhere else. If he is three miles away and the tractor needs a major service and the next nearest dealer is 200 miles then I gues ya gotta but for parts.... mail order em and have em in 2 or 3 days.
Maybe Carver could find a nice nitch here.
Rogue
Maybe Carver could find a nice nitch here.
Rogue
