Loader scv lever broke already!

beenthere · Sep 20, 2004

</font><font color="blue" class="small">( Come on JD, step up to the plate..... )</font>

Its the dealer, not JD.
Suit yourself on what you want to go into battle over. I'd just fix it, and let the dealer know that this time it didn't cost them anything, kinda like you are doing them a favor. Might earn you some important points down the road.

If my $35K car breaks down at home, I have to pay to get it towed to the shop. Not sure why I would expect differently for my tractor.

Good luck with your problem. /forums/images/graemlins/wink.gif

4710and110TLB · Sep 21, 2004

Mine did the exact same thing except I notice it loose before it fell all the way off. I took it in and they had the better part of a day fixing it. It requires the seat coming off the back right tire and fender and other misc stuff. Not an easy fix for the homeowner.

rb4410 · Sep 30, 2004

gotta agree here with the transport issues,i feel that as long as that machine is under warranty the dealer should pay for the transport of the machine,after all, for what you pay for these high dollar pieces of equipment and considering the profit margines i would think the selling dealer would offer to do this as a courtesy service for you're buisiness,it would certainly keep you going back to that dealer as they are truly taking care of you and want to keep you as their customer.
as a buisiness owner, i take very good care of my customers and go the extra mile to keep them satisfied,lets face it,without customers you don't have buisiness and handling things with this attitude has kept me successful,sure, i lose a little sometimes but in the long run i get it all back and then some.not only do i have repeat buisiness,i get tons of referels.i must be doing something right.
good luck with you're dealer experience,hope it turns out well.

bczoom · Sep 30, 2004

When my JD was new, JD paid for hauling for repairs but that was a few years ago.
At 8 miles, can you drive the tractor there? Sign on front and back saying something to the effect "New tractor, broken part, JD won't come get it". Up to you whether you take signs off before you reach their shop.

bigpete · Sep 30, 2004

My dealer has always taken care of me for transportation when it is a waranty issue. I can't imagine my car dealer or the auto maker paying for towing if my new car broke down. Typically, my dealer will try to consolodate runs which may mean a day's wait. I do appreciate that dealers have to watch their costs, and I think the stickers that we see on our tractors these days are the result of JD refusing to reimburse dealers for transportation. I'm surprised more dealers don't utilize this situation to differentiate themselves from competitors. If it were me, I'd let my customers know that transportation is taken care of for certain conditions and for a certain time period, and then offer some kind of a low, flat rate to help offset some of the costs since it does come right off the dealer bottom line. I think as a customer I would probably pay $30-50 up front at the time of purchase to know my transportation was covered for three years, or so--kinda' like towing insurance for your car. It's the dealers who mark up their actual transportation costs and charge $100 or more that are out of line. I'd bet that more dealers would provide free transportation for customers if JD even reimbursed part of the transportation costs for warranty work.

4710and110TLB · Sep 30, 2004

I'm not sure why you can't imagine that the manufacturer would pay the bill on transport. Every auto manufacturer has at least 3/36000 roadside assistance, tractors cost just as much, and it is the same principle.

bigpete · Sep 30, 2004

Check your policy for limitations....

And a quick edit: Roadside assitance is typically for emergency towing, not for all warranty problems. It isn't reasonable to compare a car broken down on the highway in the middle of the night to an SCV lever that has broken or failed. Try to get your car dealer or auto maker to send a tow truck out or a mechanic at no cost to fix anything short of "disabled."

Don't get me wrong: I think JD, Kubota, and any other tractor company should provide transportation for certain disabling warranty conditions, just like most of the automakers do. The big difference is that you can drive your vehicle to a car dealer for almost all warranty work, and tractors are generally not used for over-road transportation. I read an article awhile ago that gave figures for the cost to automakers for roadside assistance. Even though it provides peace of mind, the cost to the automakers is virtually nothing because breakdowns are rare, indeed, for new cars. If a tractor company or dealer pays for all of the transportation for the tractors it sells, the cost of your tractor is going to increase by a noticeale amount.

I'm not trying to tell you how it should be. Just trying to illumiunate how things are /forums/images/graemlins/grin.gif

beenthere · Sep 30, 2004

I agree along the lines of what BigPete says too.

The dealer will have to get paid to haul your tractor one way or another. Just as well pay as you go, rather than have several trips built in to the price of the tractor, when you may not need any hauling.

Likewise, consider the number of discussions here where the buyer is trying to squeeze the price down to the bare minimum, and then going off to a low-ball dealer several miles away. Does one expect the dealer closest to do the warranty work and pick up the tractor too, or the dealer farther away that made the 'best' deal to pay for hauling?

I think the dealers will pick up tractors for the customers that they really want to keep as customers, and those that didn't 'hold' them up for the last nickel when they made their purchase. Same with buying other attachments from the dealer, be it whatever color. If one buys a green tractor for minimum bucks, then gets the quick hitch for $20 less from TSC, and the cheap blade, box blade, or whatever from other places, - then the dealer doesn't likely see this customer as one that gets a free tractor ride for warranty work.
I'm not saying the original poster isn't a good customer, but this may be part of the total equation that makes up the newer policies that say "warranty work does not include a free tractor ride". /forums/images/graemlins/smirk.gif
Nothing is free, including lunch. /forums/images/graemlins/grin.gif

green4710 · Sep 30, 2004

Well here is what finally happened. I had to haul the tractor up and back. Turned out it wasnt 8 miles, but 17 one way. I did find out that Deere as a company, will not pay each dealer to haul tractors in, etc. Each dealer has to either eat the cost, or not provide any transportation. What my sales manager did do, was give me an outstanding deal on a box blade to satisfy the problem. Even hooked it up, loaded and chained the tractor, and was overall great. The up side of this, is that they fixed all the warranty work overnight, and even changed out the rear end oil too. Im satisfied, and will go back.

beenthere · Sep 30, 2004

That is good to hear. I like to keep a good dealer happy and in business, for my comfort in the future. They stay in business when they have happy customers.