Donnyj
Platinum Member
My experience over a year ago was there was no "dream dealer" that I talked to. All of the dealers I talked to never called me back, including the dealer I bought from. The local NH/Kubota dealer here is very good with parts. My old Fords of the past were always taken care of. I even bought a used Ford 3000 from this dealer. All my parts came from them. Sometimes in stock, but never had to wait more than a day. There service labor rate was high, but they know what they are doing. I believe it is fair for the knowledge they have. Sales????? Well that was another story all together. Only have 2 salesman. Sometimes you would wait at least an hour. If it was Saturday, forget it. 12:00 pm rolls around closed the doors. I never did understand how they made so much money there. Big new building, rows and rows of tractors and equipment. I bought a tractor, attachments and parts. Never beat them up at all with the prices. When it come time to buy again, no help. I had to call them back just to get prices. Then when I did the prices were the lowest compared to other dealers of the same brand, but they were out of my budget. Plus they were jerks. Loss sale.
Now move to the dealer I bought from. He is the closest dealer to me. Around 50 miles. Not bad to me. I called him the very first time and asked if they were open on Saturday to come look at a DK40 he had on the lot. "I don't know about this Saturday." That is the response I got. I thought it was a joke. I asked why? " Opening day of trout season." He said I will have to call you back to let you know for sure. Friday evening comes and no phone call. So I start calling. Finally get a hold of someone. Someone with an attitude I might add. Long story short I bought from him 2 weeks later. Why? His price was rock bottom cheap. I figured only thing I would need him for is warranty issues. I now buy all my parts from a different Kioti dealer {Wallace Tractor}. To be fair I never contacted them when I was looking for a tractor. I did not know of them. Day after taking delivery of my tractor I noticed the direction arrows on the rear tires was backwords but the tread was in the correct direction. I called my selling dealer to ask him about it. His response " I suggest if you have a jack to jack it up and swap the tires around yourself." I never once tried to get the price of the tractor and attachments down. I paid what he asked for it. The rear tires are not on wrong, they are just maked wrong from Titan. That is all I wanted to talk to him about. I never once complained.
Now the dealer I use now {Wallace Tractor} gets all of my business. I try to help them out with additional business if I can. If I need to buy anything I will make that 3 to 4 hour trip. No doubt about it. Parts are always shipped to me fast. I wish I knew of them when I bought my tractor. I feel very confident that WALLACE TRACTOR would fit my definition as a "dream dealer". Not trying to advertise here, just believe when someone does something right they should be recognized.
I found that every dealer I talked to did not have a clue how to deal with the public. I guess sales must come easy for them. Most of there business is the large farm equiment. A simple phone call goes very far to making a deal. Just pick the phone up and call. No, you are not going to sell every time you call. Thats part of the business. They chose there line of work and all that is involved with it. Basically, do your job!
Now move to the dealer I bought from. He is the closest dealer to me. Around 50 miles. Not bad to me. I called him the very first time and asked if they were open on Saturday to come look at a DK40 he had on the lot. "I don't know about this Saturday." That is the response I got. I thought it was a joke. I asked why? " Opening day of trout season." He said I will have to call you back to let you know for sure. Friday evening comes and no phone call. So I start calling. Finally get a hold of someone. Someone with an attitude I might add. Long story short I bought from him 2 weeks later. Why? His price was rock bottom cheap. I figured only thing I would need him for is warranty issues. I now buy all my parts from a different Kioti dealer {Wallace Tractor}. To be fair I never contacted them when I was looking for a tractor. I did not know of them. Day after taking delivery of my tractor I noticed the direction arrows on the rear tires was backwords but the tread was in the correct direction. I called my selling dealer to ask him about it. His response " I suggest if you have a jack to jack it up and swap the tires around yourself." I never once tried to get the price of the tractor and attachments down. I paid what he asked for it. The rear tires are not on wrong, they are just maked wrong from Titan. That is all I wanted to talk to him about. I never once complained.
Now the dealer I use now {Wallace Tractor} gets all of my business. I try to help them out with additional business if I can. If I need to buy anything I will make that 3 to 4 hour trip. No doubt about it. Parts are always shipped to me fast. I wish I knew of them when I bought my tractor. I feel very confident that WALLACE TRACTOR would fit my definition as a "dream dealer". Not trying to advertise here, just believe when someone does something right they should be recognized.
I found that every dealer I talked to did not have a clue how to deal with the public. I guess sales must come easy for them. Most of there business is the large farm equiment. A simple phone call goes very far to making a deal. Just pick the phone up and call. No, you are not going to sell every time you call. Thats part of the business. They chose there line of work and all that is involved with it. Basically, do your job!
Ok, I want this size I tell him. We don't stock anything that big, we would have to order one in. Great no Kubotas to look at and the guy does not want to sell me a New Holland. I just left.
