Mahindra parts online?

[SonnieP]

Hey guys,

Are there any links to buy Mahindra filters online at reasonable prices?

Thanks!

 

[Bob_Skurka]

Sonnie, have you checked with NAPA to see if they have cross reference for your filters? NAPA has filters for lots of tractors.

 

[dbelisle]

I have ordered my filters and many parts from NewEnglandTractor.

There is a banner on there sight saying ordering parts on line coming soon,
but I have emailed them with a order for filters with Card info and they have them direct shipped to me direct from Mahindra.

You will find most Mahindra dealers will be happy to do the same thing. You could call them the first time and give them the mailing address and card information to keep on file .
But after that a email with a conformation request should get you what you want.


Dave in NH

 

[Dougster]

Hey guys, Are there any links to buy Mahindra filters online at reasonable prices? Thanks!

It's painfully clear that we need something like this. My nearest dealer is a two-hour drive away (each way) and ordering now / picking-up later means two full days pretty much shot to heck. On top of that, his ordering system is a 286 computer linked to Mahindra through a 1200 baud telephone modem... and he is out at the end of a rural telephone line with so much noise, all he can achieve is 120 baud. A typical parts ordering process there takes well over an hour if you are the only customer... multiple hours if there is a line or he makes a mistake. I always eat lunch before I arrrive and bring coffee and a good book. Trust me, I am not kidding. I wish I were.

I truly do want to support these few and widely spaced-out Mahindra dealerships... but I go out of my way right now to avoid them and buy elsewhere (or otherwise make do) just to save on wasted / down time. If Mahindra is ever to be a first class tractor company, we need a system from someone... anyone... to research and order parts on-line for fast, no-nonsense, direct-to-home delivery.

Dougster

 

[LAWALLSTRACTOR]

Dougster
Any Mahindra dealer can order parts for you and have them drop shipped to your address. I'm sure myself or any other Mahindra dealer would be glad sell you filters. Due to the cost of shipping ordering a stock of filters for your tractor rather than 1 or 2 at a time would be cost adventagous. Your dealer could do this with just a phone call or I would be glad to help you if you would like.

Galen LaWall
Your Mahindra Tractor Dealer
Batavia NY 14020
585-343-0770

 

[Dougster]

Dougster Any Mahindra dealer can order parts for you and have them drop shipped to your address. I'm sure myself or any other Mahindra dealer would be glad to sell you filters. Due to the cost of shipping ordering a stock of filters for your tractor rather than 1 or 2 at a time would be cost adventagous. Your dealer could do this with just a phone call or I would be glad to help you if you would like.

Thanks Galen. I appreciate your interest. Filters are the (relatively) easy part for me. Certainly not inexpensive... but not my main parts-related concern either. And please don't read this as "dissing" my closest dealer. He is a great guy and doing his best. But his main concern is clearly selling new machines... for which I don't blame him... not in catering to guys buying a few spare parts here and there.

Here is where I am coming from: This tractor was a *huge* investment for me and I'm always looking for ways to improve, expand and maintain my machine in tip-top condition, functionally, mechanically and cosmetically. Reliability and a supply of appropriate on-site spares are critical to me. The problem is that I don't generally know the part names/numbers and their cost... approximate or otherwise... and that information is not easy to obtain. Since I am on a tight budget here, what I can do in any given month depends a lot on researching part and accessory prices and prioritizing all purchases.

I have tried calling Mahindra directly on certain items on which my dealer was shaky or otherwise unable to help and have just gotten the run around. Lacking a first class dealer operation right near my home, I'd really like to see a full-featured on-line parts ordering system or a dealership somewhere that catered to the on-line community.

Many such on-line options exist for my Harley? Why not for my Mahindra too?

Dougster

 

[jwcinpk]

I agree. Mahindra needs to allow customers to purchase parts without dealers. Seems to me Mahindra has the right idea about taking care of the dealers by selling parts through them, but they better not forget about the customer.

 

[RedRiver]

I assume one reason you can only order filters/parts through a dealer is to make sure the customer is getting the correct part.

Ordering through a dealer assures you that you are getting the correct part for your tractor and minimizes any hassle with their shipping dept. and the customer with returning parts. It also helps your local dealer stay in business so he can be there to support you with any issues that may arise.

 

[California]

Ordering through a dealer assures you that you are getting the correct part for your tractor and minimizes any hassle with their shipping dept. and the customer with returning parts.

That's nonsense. Unless Mahindra frequently changes their part numbers, the customer should not be required to verify its the same number every time he re-orders the same filter.

This requirement as stated ignores the needs of the customer and claims the convenience of Mahindra's shipping department is their most important corporate priority. Nonsense.

It also helps your local dealer stay in business so he can be there to support you with any issues that may arise.

The customer will obviously go back to his dealer if he needs something unusual. But the present procedure forces him to go back needlesly.

Many products are sold through an exclusive-dealer model but not all tractors follow this model, and Mahindra's insistence on this may weaken their appeal as a brand.

 

[RedRiver]

This requirement as stated ignores the needs of the customer and claims the convenience of Mahindra's shipping department is their most important corporate priority. Nonsense.

The customer will obviously go back to his dealer if he needs something unusual. But the present procedure forces him to go back needlesly.

Many products are sold through an exclusive-dealer model but not all tractors follow this model, and Mahindra's insistence on this may weaken their appeal as a brand.

Eventually I'm sure they will offer online parts, but currently they are in the process of switching a lot of other things online for dealers for us to be able to offer better support to the customers.

But for now customers can call us and we can look up parts online and have their correct part, price, etc. identified within a few minutes and schedule it to deliver straight to the customer. The same with filters except we keep them in stock at all times. Call us and order it and it's shipped out the same day.

 

[jwcinpk]

How many times have you turned the computer around and asked the customer to show you the part he wants on the exploded diagram? I don't need someone to make money by logging onto the computer and turning it around for me to pick the part I want. I can do all that. I fully understand that dealers want/need to sell parts. However I as a customer want to buy a part from home when it's convenient for me. Atleast give me the option of having the diagrams to get the part number myself so I don't have to drive an hour to look on his computer. Then I could call and get the part ordered through him without all the BS.

 

[Smithla]

Not sure which filter your looking for, but a couple years ago I needed an oil filter for my 4005DI, and the dealer said the FL-1A was the same, and over the counter at the parts store. I bought one, MotorCraft, and sure enough looked and fit the same. Now that I have upgraded to a 6000, I'm using the "Mahindra Filter", warranty issue, until the warranty runs out, then I'll use the FL-1A. I've already compaired them and they are the same.

Darn, Snowing today and can't play on the tractor.

 

[RedRiver]

How many times have you turned the computer around and asked the customer to show you the part he wants on the exploded diagram? I don't need someone to make money by logging onto the computer and turning it around for me to pick the part I want. I can do all that. I fully understand that dealers want/need to sell parts. However I as a customer want to buy a part from home when it's convenient for me. Atleast give me the option of having the diagrams to get the part number myself so I don't have to drive an hour to look on his computer. Then I could call and get the part ordered through him without all the BS.

We regularly fax/email customers parts diagrams to make sure that we are getting them the correct part.

 

[rback33]

OK.. I'll bite and throw in my $.02.

1) You can order parts online from NewEnglandtractors website. It is not perfect, as it is under construction still, but it does seem to work.

2) It comes down to logistics. If you want to order parts direct from Mahindra then you should expect to pay the same prices as you do from the dealer, if not higher. They would have to add people and materials to their parts department to handle the onesy and twosey orders that they would get all day everyday. It would not stop there. Then THAT would be too much hassle...and you would want to buy loader parts direct from KMW since they build loaders. I cannot sell them to anyone but Mahindra, but imagine the 50 or 100 orders I could get everyday. And the do come to ME. I have basically one guy that handles UPS shipping as PART of his job. I ship large stocking orders to Mahindra. They ship stocking order to the dealers, who reach across the counter and hand it to you. The dealers are not there just to be a face to buy from. They are there to service you as well as your equipment. Now I am not saying that Mahindra does not care about servicing their customers. That is very important to them. However, it is not feasible for me or them to service ALL of the individuals who have purchased a product manufactured by us. Sure, I have talked to MANY of the dealers direct to help solve problems and answer questions and probably 1/4 as many customers themselves. The difference is that they started at the "bottom" (dealer) and worked the question up the hill until someone (be it Mahindra or me) was able to answer it. What I think would be great is if Mahindra could set up the system so that you could order online and it was tied into their dealers so that the dealers were servicing the purchase. The problem with this would be that retail parts price would have to be the same for all dealers. Maybe this is OK for people doing online orders?

 

[Dougster]

You can order parts online from NewEnglandtractors website. It is not perfect, as it is under construction still, but it does seem to work.

It's a definite step in the right direction! I look forward to using it once it is complete for my 10-series tractor.

What I think would be great is if Mahindra could set up the system so that you could order online and it was tied into their dealers so that the dealers were servicing the purchase.

This is perfectly fine with me provided that you could specify the dealer you wished to have service your order.

The problem with this would be that retail parts price would have to be the same for all dealers. Maybe this is OK for people doing online orders?

One would hope that such a system would be flexible & user-friendly enough to permit dealer sales, discounts, etc. (if any) to be programed in.

Dougster

 

[jwcinpk]

Now I'll just bet that there are a lot of dealers out there who are ordering very few parts. I mean think about it. The average dealer here sells 50 -75 tractors a year. Mahindra has only been in my area for 3-4 years. So my dealer only has 300 tractors he sold out there. How many parts could he be ordering? So does that mean that since he isn't ordering 10 parts every day he should pay more? It's up to Mahindra, the internet is growing everyday and more and more people are buying what they need from it, they can get in on this growing market or they can let it go right by.

 

[TexasBill]

I am really not apposed to ordering parts from the dealer. But it would be great to call the dealer and say I need part number XXXXX for my 3505.
What I don't like is not having a parts book at my shop. Or a repair manual for that matter. I think Mahidra is way too secretive on there parts. I did manage to buy a parts manual on ebay for my tractor.TB