Massey website frustration

   / Massey website frustration #1  

Rick in MS

Member
Joined
Mar 9, 2017
Messages
45
Location
MS Gulf Coast
Tractor
N/A
I went looking at Massey tractors last week and was given a quote. We talked about tractor options and even different financing options that were available. I'll admit that we did not go visit this dealer for the Massey products, but the tractor my wife liked the best ended up being one.

I did not write down all of the financing options that the dealer said was available.

Yesterday I went to the Massey website and selected the "financing" button. The initial screen showed 0% APR for 60 months (WAC, etc). Knowing there were other options I clicked on the contact us tab and filled it out - minus telephone number.

Three e-mails later between the "specialist" (Customer Questions Team) and I still don't know. All they want to do is get my phone number and have a local dealer contact me.

Sorry - just frustrating. It's like printing finance rates and terms are a big secret.
 
   / Massey website frustration #2  
It's amazing that in 2017 many large companies still don't have a functional website. They live in the past, playing pre-internet games. John Deere is another one whose website is a design puzzle palace.
 
   / Massey website frustration #3  
ive found that with all these tractor manufactures.. it is indeed frustrating
 
   / Massey website frustration #4  
Just try to get them to accept your inquiry when you put "no phone" in the phone number position. I guess its completely unheard of that a person should not have a phone. And try to find a web site that will list the price for their implements - ha.
 
   / Massey website frustration #5  
Massey's website is poor at best! Even dealers have trouble getting some information. When I was trying to find out rear wheel width with turf tires for a MF1754, I have a narrow bridge that I cross, dealers were never able to get me a definitive answer that I was comfortable with. Three different answers from three different dealers. The range was 8" of difference.

The last two Massey tractors that I have bought new have been nothing but trouble! Still trying to sort out a 7 month old MF1754. This year, so far, I've spent and wasted 3 days troubleshooting problems even though I have a 5 year warranty. I'm not saying that the dealer hasn't been responsive, however, I have work to do and don't need the tractor at the dealership for days/weeks when I have seasonal work that needs to get done now. Last time was a crushed fuel line hidden under a rock/brush shield. I've bought three Massey tractors over the last 17 years. First one was great! 2nd MF1643 had issues, which I thought was a fluke. 3rd one has issues, maybe not a fluke. I was always a Massey fan. I probably would not buy another Massey product based on the last two. Your mileage may vary. However, I would certainly make sure that you are working with a good dealership that will be responsive if you need it!
 
   / Massey website frustration #6  
What's going on with your 1754 now?

What were the problems with the 1643?

To the OP... What questions do you have from the website, that you can't get from calling the dealer you visited in person? I agree that their website isn't the greatest, but it appears that their model (right or wrong) is to have their dealers take care of customers.
 
   / Massey website frustration
  • Thread Starter
#7  
To the OP... What questions do you have from the website, that you can't get from calling the dealer you visited in person?

None evidently, because the website nor the customer questions team (e-mail) are providing answers. Only asking for more information to get a dealer to contact me.

Some questions that I had:
What's the difference between the 72 month financing at 3.9%APR and the 60 month 0%APR financing, what minimum down payment is required, and are there other options. Those were/are my starting questions.

And as I stated in my last e-mail to the customer questions team - I have the number to my closest dealer. It will be more convenient for me to contact them if you can't provide the information.

Again, I didn't realize it was that difficult of a question/set of questions. I enjoyed the time talking to this particular dealer and I will contact him again.
 
   / Massey website frustration #8  
None evidently, because the website nor the customer questions team (e-mail) are providing answers. Only asking for more information to get a dealer to contact me.

Some questions that I had:
What's the difference between the 72 month financing at 3.9%APR and the 60 month 0%APR financing, what minimum down payment is required, and are there other options. Those were/are my starting questions.

And as I stated in my last e-mail to the customer questions team - I have the number to my closest dealer. It will be more convenient for me to contact them if you can't provide the information.

Again, I didn't realize it was that difficult of a question/set of questions. I enjoyed the time talking to this particular dealer and I will contact him again.

Call AGCO Finance at (888) 989-8525. I am sure they can provide you with information on any financing option they have and any financing scenario you can think of.
 
   / Massey website frustration #9  
None evidently, because the website nor the customer questions team (e-mail) are providing answers. Only asking for more information to get a dealer to contact me.

Some questions that I had:
What's the difference between the 72 month financing at 3.9%APR and the 60 month 0%APR financing, what minimum down payment is required, and are there other options. Those were/are my starting questions.

And as I stated in my last e-mail to the customer questions team - I have the number to my closest dealer. It will be more convenient for me to contact them if you can't provide the information.

Again, I didn't realize it was that difficult of a question/set of questions. I enjoyed the time talking to this particular dealer and I will contact him again.

Rick, With all due respect, it doesn't seem like you are aware that the sale of tractors (whether its Kubota or Massey) is a dealer based effort. In other words, you can't buy a product from the manufacturer. This is not unusual for many manufacturer's - but its especially true when it comes to geographic sensitive manufacturer's.

If you are asking product based questions, Massey or Kubota can answer them - but if you're asking the following:

1. Local/Regional availability of product
2. Financing arrangements or acceptability
3. Financing rates other than the 0% promotion
4. Pricing other than MSRP

Then they will always refer you to the dealer - every time - because that is what the dealer has to first determine and detail.

Let me give you an example. Its near the end of the month and you are on the edge of deciding or waiting to decide till May. The Dealer can tell you what all the financing plans/rates are for April - but they have NO CLUE what they will be in May until they receive a fax or email confirmation about May 2nd or so - its a highly guarded secret for some very important and specific reasons. Now if you commit on April 30th - you're good for April rates - but May 1 the rebates and any or all rates can change for better or worse. The only reasons you are guaranteed of a set situation from a current month to the next month is if you committed by the end of the month or if a special promotion exists that states the rebates or 0% rate are good to a specified date. This activity and method is true for Kubota and Massey and likely most other tractor brands.

Now you seem to think this is unusual. Yet if you were going to buy a GM vehicle even 25 years ago you had to go to GMAC thru a GM dealer to get rates and approvals - you couldn't go thru GM directly.

Now you asked what the difference is between a 0% 60 month or a 72 month 3.99% rate. The difference as any dealer could tell you is approval requirements of the applicant are different for the multiple financing options AND with the 0% you don't get any rebate - but with all the other rates, you get the promotional rebate.

And downpayments? Again that's based on your financing application quality which is processed and submitted thru the dealer.

Like company brochures of the different brands - every brand has better ones and not so good ones - and websites are similar.

What you are fortunate to have that buyers like myself didn't have - in early 2015 yet - there weren't a lot of Massey subcompact posts on TBN and there is now a storehouse of info on TBN for Massey GC products and issues on TBN which really started flowing and increasing in May of 2015 on the Massey Forum's here and in reviews on other sites. In addition, AGCO started using its marketing muscle and influence with its many dealers who carried their other AGCO lines but were not carrying Massey tractors. So in model year 2013 numerous new dealers that were Kubota or other brands of dealers or Massey implements, also started carrying Massey GC1700 series late in 2013/early 2014 as an example. By early/mid 2015 they were in the thick learning and responding to interest in the GC product as an example :) In our area we have numerous dealers who had been just Kubota etc. who now also have Massey. Some started really slow and others blossomed quickly. My dealer as an example is full line scut and cut Massey and full line Kubota - most all of the models are indoors displayed of each and the balance on the lot. They've sold Massey for quite a period of time as well as Kubota since the beginning. They have a couple dozen service techs cross trained on both brands plus other implement brands too.

And dealers can fax or email you the financing rates and rebates available for the current month - but till you actually apply and they send in the app - they can't tell you which ones you qualify for - which is exactly why any of the tractor websites want you to be in contact with an authorized dealer (or multiple dealers).
 
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   / Massey website frustration #10  
Though my dealer has been real decent I would still love my 1758 if I had woes. Technology and websites are frustrating as ****. I hate them frankly. Would rather go see in person but that takes time and effort. Having owned new other brands from India and Korea I gotta say the Japan build is quality.


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