I will let you know since yours is a 2017 like mine, that I just had a warranty defrost kit fix installed to take care of a no heat w/ AC on condition.
While I was plowing snow this past year, I would have to cycle between the cold AC (to get windows defogged) back to heat only to warm ME back up. The fix is supposed to blow hot air while the AC compressor is engaged just like your car. If I turned the hot/cold dial all the way to hot w/ AC button on, I still only got cold air. Took them a little over an hour and they did it in my driveway rather than hauling into the shop.