New 4300 is dead! :-(

[Youare]

My Kubota had to go into the shop for a warrantee repair, while it was there I had them do the 50 hour service, hrs. early.

There was no charge for the ride to the shop, I live in the $75.00 pick-up fee ring. I was more than pleased.

Glad to hear your tractor is back home again.

Randy

 

[beenthere]

Seems we are picking on dealers again. They have to be paid for the work they do, or they will not stay in business. I want my dealer to stay in business.

Deere doesn't pay the dealer for anything other than the warranty work, which does not include transporting the tractor, I don't think. If someone buys a tractor 20 miles from the dealer, then hauls it 80 miles away and has a warranty failure, why would Deere pay to have someone bring it in from that distance?
Or for that matter, from the 20 mile distance either? What if it breaks down on the back 40 where it is difficult to get to, or impossible with a truck? Would the dealer have to bring the equipment necessary to remove it?
My dealer (so far) picks my tractor up for the two times I have needed warranty work. I like that and hope it continues if needed. But I don't expect it. Nor would I expect (and have never gotten) pickup and delivery for warranty work on any car or truck I have ever owned.

Also, the dealer already paid for someone to go to the site of Bob's crippled 4300. I also agree and think that the part should have been changed at the site.

I noticed at my dealer today, that there is a sticker that says warranty work doesn't include pickup and delivery. I don't know what it will go on, but my guess is the sticker is to avoid confusion when something is purchased.

Just my thoughts.

 

[Bob_Trevithick]

<font color=blue>...Also, the dealer already paid for someone to go to the site of Bob's crippled 4300. I also agree and think that the part should have been changed at the site. </font color=blue>

Well, two points I should add. One is that the dealer doing this work is not the one I purchased the machine from. The other is that I'm not entirely clear that they really diagnosed it completely in the field. Depending on who I talk to, it seems that they got it running.. but I'm not sure they knew exactly which part had failed. I think someone here mentioned that you can usually get a failed interlock system running by just jumpering, but that doesn't necessarily mean they know which part of the interlock system has failed?

I would think that if they could have avoided trailering it, they would have. The guy I spoke to said they were anxious to get it back to me both for my sake and because it was taking up precious shop space. My impression was that bringing it in wasn't really their first choice. The trouble is that each person I spoke to had their own little piece of the story, from what they had personnaly done or seen, but nobody seemed to have an overall picture of the sequence of events that actually transpired.

But.. they fixed it and got it back to me a day before they promised they would. I'm not angry at the dealer.. I think they did their best. I have mixed feelings about the fairness of the pickup and delivery charge, but I'll get over it. /w3tcompact/icons/smile.gif

BTW, the Ignition Switch Relay isn't a part of the interlock system, is it?

 

[forestcreature]

[referring to whether the ignition relay was part of the safety interlock system or not]

it would depend upon your position....

if you took the argument that the relay could not get power unless all of the other interlock components were set right, then you are thinking the relay is outside of that system.

if you took the position that the tractor will not start, then you should consider the relay as just another component of the interlock system, like the ignition key, seat switch, etc...

i personally would not include the ignition relay as part of the interlock system, but that is because i have used machines that did not have this function.

i consider the interlock as an evolution rather than a base function.

 

[BMW]

<font color=blue>I have mixed feelings about the fairness of the pickup and delivery charge, but I'll get over it.</font color=blue>

When I was shopping for my tractor both the Kubota and the Massey dealers said that their respective manufactures did not pay for transporting the tractor for warrantee work. Both thought this was unfair and stated that they would pick up and deliver on their own dime it the need arose. Luckily I haven’t had to find out if they were telling the truth but I believe they were. Both are long time family run businesses. NH and JD weren't as generous.

Later
Mark

 

[Hillbilly]

Its states in my JD manual that owner is responsible for payment of pick up for warranty work..I think JD could be a little more flexible,give a mileage limit before any charges are occured,something...but I know the dealership that repairs my JD 4400,will not charge me to come back and get the tractor if they fail to correct the problem 1st time.It all evens out for me../w3tcompact/icons/smile.gif

 

[unaka]

Just to weigh in here, my Massey dealer here in Murphy picks up and delivers on his own dime, too.
He's only been open, though, for a year and a half, and I think he's trying to establish some
good will here in the community. He sure seems to be selling a lot of tractors.

Unaka