Mark @ Everlast
Advertiser
On going dialogue with the factory has been reassuring (and we have our man over there in the factory again). They did issue an apology, and promise to make them our way and ship lcl if need be.
From the email received this morning, here's what happened, a good bit more detail arrived this morning with a point by point answer to my questions. Forgive the disjointed detail, but I'll try to bring all the information together.
The units should weld 6010 without any problem. The factory's Argentinian customer had been the first company several years ago to request 6010 operation capability> 6010 is not used in China and some other places in the world for root pass, and 6013 is used in its place. Any one ever welding 6013 knows it doesn't require much of a welder to weld 6013. Many factories in China offer a small inverter stick welder, but very very few will weld 6010 correctly. Some will barely weld with a 6013. The Argentinians used a similar but larger design in their 400 amp units to our older style. Which produced a high voltage tap that provided a great arc as people see, but for the larger machines was too much power and the reactor builds a lot of heat creating a shorter duty cycle in the larger welders, though it was highly effective. The Argentinians had worked to get a single port unit with improved inductance and voltage management system. The 3 port system is a simple way to do it, but as just pointed out it has been known to be too hot for some applications and creates heat in the machine due to the separate reactor. Anyway, the reactors were redesigned and voltage management/inductance was improved to handle the 6010 through a single connection.
As I alluded to before, we were working on our new 300 design to be a conventional 2 port, and were surprised that the factory said no problem and I was a little surprised because I expected some development time and units sent for testing...It appears from this mornings email, the Argentinians were ahead of us and gotten it worked out and footed the "bill" so to speak. Of course, we did not plan on this coming in the 200 for some time, and wanted to use it in the smaller quantities of the 300 first. The factory took our request to mean we wanted it to be incorporated into all our units.
Hot start and the adaptive arc control is still built into the machine.
Of course, I will get hold of a unit quick as I can and verify this myself...But to sum up, yes, the units have been changed in this order. We can go back to the original if we need to. But IF this works, we may keep this. But if customers aren't happy, we can definitely turn things around and get some here as reasonably fast as possible and replace them with the original style.
Here's what I will ask our customers to do: Use the machine, see if it is capable for your needs. If not, we will put the manufacturing into gear on the old style and get them coming as soon as we can and will replace them soon as possible. Or if a customer insists, we will refund the product. After the email and given the detailed explanation, I have no reason to believe the factory was blowing smoke, and go on their advice that the unit will indeed work with the 6010 well. But, of course, the proof is in the pudding.
I am just glad I check the forums just before I go to bed.
From the email received this morning, here's what happened, a good bit more detail arrived this morning with a point by point answer to my questions. Forgive the disjointed detail, but I'll try to bring all the information together.
The units should weld 6010 without any problem. The factory's Argentinian customer had been the first company several years ago to request 6010 operation capability> 6010 is not used in China and some other places in the world for root pass, and 6013 is used in its place. Any one ever welding 6013 knows it doesn't require much of a welder to weld 6013. Many factories in China offer a small inverter stick welder, but very very few will weld 6010 correctly. Some will barely weld with a 6013. The Argentinians used a similar but larger design in their 400 amp units to our older style. Which produced a high voltage tap that provided a great arc as people see, but for the larger machines was too much power and the reactor builds a lot of heat creating a shorter duty cycle in the larger welders, though it was highly effective. The Argentinians had worked to get a single port unit with improved inductance and voltage management system. The 3 port system is a simple way to do it, but as just pointed out it has been known to be too hot for some applications and creates heat in the machine due to the separate reactor. Anyway, the reactors were redesigned and voltage management/inductance was improved to handle the 6010 through a single connection.
As I alluded to before, we were working on our new 300 design to be a conventional 2 port, and were surprised that the factory said no problem and I was a little surprised because I expected some development time and units sent for testing...It appears from this mornings email, the Argentinians were ahead of us and gotten it worked out and footed the "bill" so to speak. Of course, we did not plan on this coming in the 200 for some time, and wanted to use it in the smaller quantities of the 300 first. The factory took our request to mean we wanted it to be incorporated into all our units.
Hot start and the adaptive arc control is still built into the machine.
Of course, I will get hold of a unit quick as I can and verify this myself...But to sum up, yes, the units have been changed in this order. We can go back to the original if we need to. But IF this works, we may keep this. But if customers aren't happy, we can definitely turn things around and get some here as reasonably fast as possible and replace them with the original style.
Here's what I will ask our customers to do: Use the machine, see if it is capable for your needs. If not, we will put the manufacturing into gear on the old style and get them coming as soon as we can and will replace them soon as possible. Or if a customer insists, we will refund the product. After the email and given the detailed explanation, I have no reason to believe the factory was blowing smoke, and go on their advice that the unit will indeed work with the 6010 well. But, of course, the proof is in the pudding.
I am just glad I check the forums just before I go to bed.
