A dealer with a good backbone is everything. To me, folks that stand behind the sale ( and their word ) is everything... Service , Warranty, etc ~~~
THANK GOD, I have a super dealer, calls on me on the time, checkin' in on things... He even offered me to come pick up my machine and service this thing if I don't have time to bring it in to him, which is 119 miles round trip. Also, he said he'd bring me a RTV to use unitl mine returns, AT NO COST !!!
Now, that's service !!!!
We have a Kubota dealer, that is only 7 miles east of me in Mississippi, he's nothing but a ******* joke. He's a embarressment to Kubota, yes, he has a fancy new shop, big showroom floor with machines all decked out. But heck, that don't do nothing for folks. Just makes him feel like he's King Tut or something. Tried to give him some business a year ago when I purchased my machine~~~ He wouldn't even talk straight to me, wouldn't budge on that crazy prices he carries, and I was paying cold cash for this machine. So, I found out that going back to the basics, look till you find someone who gives a flip about you and your machinery, takes time to listen at your applications, and offers you a heck of a lot more than you ever would expect !!!! And it's not just Kubota dealers, it's dealers from all manufacures that act this way. It just a matter of the caliber of dealer they are. I cannot tell you how many folks have purchased a different machines, just for the reason of being a a*** ole of a dealers.....
Now the funny flip side of this, the next day, after making my purchase of the RTV, one of the salesman from the " gookie dealer " lives down the road a piece , has to drive by my place everyday. He saw me installing my winch in front of my shop, SLAMED ON BRAKES and returned >>> asked me " what have you done, you went somewhere else and bought one, my repley, " Heck yea" , THEN , he made the mistake and asked me the price that I paid, told him and he said " oh, I would of matched that " >>>> My reply, well fixin' to purchase two more for the farms next week, I take that price from you !!!! Then he backed down and made the statement, " we'll, that was before you purchased it elsewhere. I will have to stand on my original price " Told him to get back in his truck, and get, for I don't have time for his B.S. around here, and I will for sure go somewhere else to make my other purchases !!!!
You couldn't give me a Kubota off his lot, for I know, even at a free price, there would be no service behind the Kubota there. That's why I go the distance I do, to get QUALITY SERVICE FROM A QUALITY KUBOTA DEALER !!!