Ok whats wrong with this pic

[jlsmith]

Your competition would never have forgiven you!

:laughing::laughing: According to him they already know he coming :thumbsup:

 

[jlsmith]

Yes, be above the fray. Now, this is a done deal and he lost. So...

If it were me, I would be somwhat subserviant (maybe acting kind-of apologetic without saying so) in presentation in order to give him an honest red carpet treatment for the brief time he will be there. Oh, it's still cash and it's still on your terms 100% but I would set that aside and treat him as best I could while ignoring the unpleasantries.

If he grouses about the deal. I would passively say "yes, thank you", and treat him nice while again immediately avoiding the whole clutch issue.
If he says he wants to trade the tractor, I'd say it's up to you but it's an excellent tractor and you ought to reconsider. Totally try to avoid the clutch discussion. Only light and brief conversation.
Maybe even if he pizzez and moans, ask if he wants to come back for a free half-hour maintenance talk and owner's manual discussion before the busy season begins. This sounds dumb and is up to you but is disarming and passive in nature and elevates you in his thinking.

He prob won't ever come back and this probably is all over but this type of approach has worked for me over the years and proven financially beneficial and, if one cares about it, emotionally profitable. I never let my guard down even one percent, however.

These are just toss-out there comments because I am not there and do not know the customer as you do. Just thinking stuff for during the day.

This is a verry good point and i will treat him in a positive manor.

Maybe he has a fish farm(grin). Sorry, I couldn't resist. Sure looks like it's been in high water :laughing::laughing:

 

[zzvyb6]

I'd still like to see what a similar tractor's internal appearence looks like for comparison. As in what a court demonstration would entail.

Did this tractor have a name (like Katrina, for example?) And was the hour meter intact?

 

[Redneck in training]

This is a very good point and i will treat him in a positive manor.

Maybe he has a fish farm(grin). Sorry, I couldn't resist. Sure looks like it's been in high water :laughing::laughing:

It works if you have the nerve. My father called it: "Terror of kindness." And he was honest about that. When he treated somebody (he otherwise disliked) well, there was no pretence, he meant it.

 

[jlsmith]

I'd still like to see what a similar tractor's internal appearence looks like for comparison. As in what a court demonstration would entail.

Did this tractor have a name (like Katrina, for example?) And was the hour meter intact?

As of yet i dont have any other subs with that prob so i cant split one to look at. Im not shure if he named the tractor or not, the tack cable was hooked up but was only finger tight. It had markings on it that indicated it had benn loosened at one time. I dont know if he had it off doing something to the tractor and just didnt tighten it back up or if he had left it off for awhile to keep the hrs down. I didnt question him about it because there was no point in stirring up anything else with him figured id just let it go.

 

[jlsmith]

It works if you have the nerve. My father called it: "Terror of kindness." And he was honest about that. When he treated somebody (he otherwise disliked) well, there was no pretence, he meant it.

I can be nice to anybody up to a point. Most of the time that will eat at them more that yelling at them will. I realy dont have a problem with this customer and will shake hand when its all said and done.

 

[MF 1532]

I can be nice to anybody up to a point. Most of the time that will eat at them more that yelling at them will. I realy dont have a problem with this customer and will shake hand when its all said and done.

When I went into business 15 years ago , I thought I wanted everyones business , I was wrong . I have wrote off things , replaced things that were fine , gave away items , trying to salvage a customer . I am proud to say most of my customers , aren't just customers , they are good friends It is a shame , that a handful that you always remember , keep you on your toes with new customers . jls , reading your post , I have confidence in your handling of this situation . I'm sure everyone this guy knows , however you handle it will know how bad of a dealer you are . From other post I have read of yours I beleive you'll still be in business tomorrow:thumbsup:

 

[Danno1]

This may not be applicable at all, but it may help in some way. I own a plane and the worst thing that you can do to an engine is run it for short periods of time. It is much easier on an engine due to thermal cycles to run it for a longer duration and then let it set for a couple of weeks than running it for 15 to 20 minutes and then shut it off. the engine does not get hot enough to heat the oil enough to evaporte harmful buildups, and also the short cycle causes more condensation.

I know this is not an airplane, but it is an internal combustion engine, i also know that the damage is not in the engine, but if i am not too badly mistaken the thermal cycle concept may still apply in this area.

just some thougts.

Tim

Yes, this is true w all IC engines.


.

 

[Scotty370]

Some people are just, ahhh "Richards" (With my appoligies to those who bear that name and the associated 'nickname!) With life so short, what joy do they get in being this way? To say to their friends... "Well, I beat the Pizz out of that Shop/Manufacture, etc"???????

Sorry, I just couldn't live my life that way. Too Christian? Maybe! (But not "Pope" material):laughing::laughing::laughing:~Scotty

 

[CBW1999]

:laughing::laughing: According to him they already know he coming :thumbsup:

WOW.... there isn't enough space in the thread to even begin to comment on this one..............

Can't resist this- and certainly not trying to set up the other dealer....

If he ever crosses your path again, ask him what they gave him for trade in...then reply 'Gee- I would have given you more for it...."

I know..I know- poor tactics- but might be funny to see the look on his face. Of course, the other dealer may have to contend with him once he finds out what they are selling it for!

Let us know when to pop the top off the first beer!