Bird:
Fed-Ex ground delivery, you know to your door, is primarily owner-operators. The nearest depot to us is in Ann Arbor, about 40 miles from here. It's kind of obvious to me that the owner op's that purchase a fed-Ex franchise aren't the swiftist folks. The camera that my wife had to finally pick up, the first delivery attempt included the signature required form. The delivery person's writing was so illegible that all my wife could discern was the phone number that was part of the printed form. She called them in Ann Arbor and the person who answered the phone promised that the delivery would be the next day. Next day came and went. Two days came and went. The third day, we got another signature card. By this time my wife was HOT and being german, hot is HOT. She called thm in Ann Arbor again and got the same person (when my wife calls anyone, she gets their name). She told them with expletives that she'd be up to get it, sign a signature card there and if we ever had another problem, she'd report them to the Michigan State Attorney Generals office. Rather than going through the hassle, I just inquire whether it's UPS or the "other"
I just received a UPS tracking number from the battery folks. It says delivery will be on Friday. Knowing UPS, it will.
UPS is a tight run, efficient company. Their drivers are paid big bucks and they are (at least to me) courteous and timely. In trucking jargon we call them "Buster Brown". I am still envious of their pay and benefit packages.