TCowner
Platinum Member
I am one of the first customers to complain when a company's "customer service" fails me and I am pretty slow to praise companies and businesses that provide great customer service. For the record I have nothing but praise for the folks at Greenwell Mfg who make Pat's quick hitch.
I am a fan of the John Deere Imatch hitch system but I have too many non-compliant attachments that don't fit the top hook on the imatch quick hitch. I know that I can adjust the top hook up or down not only is it not convenient it sometimes creates an awkward angle that can not always be resolved with the top link adjustment. My three point hitch mounted wood splitter is an example. And, of course the post hole digger can not be used with the imatch quick hitch and I use this attachment frequently during the summer.
I had Pat's hitch on my John Deere 3720 that I sold 3 years and replaced with the 4066r. Pat's hitch saved me a lot of frustration hooking up all of my three point implements but the 4066r has the "hitch assist" feature that is very helpful. It allows tractor movement and three point hitch raising and lowering from a switch on the rear fender so that feature makes hooking the implements easier but doesn't doesn't completely eliminate difficulty when the implement is not perfectly level. This is where the quick hitches all shine.
I found a used Pat's quick hitch on craigslist at a reasonable price but the seller advised me that it was missing one of the draft pins that secures the hitch to the three point arm. I knew I could find a standard pin to replace the missing piece but thought I would check with Greenwell mfg to see if they could replace the missing piece. I spoke with one of the most pleasant company representatives I've ever come across who told me the pin would be shipped and all she needed was an address. I had to ask her to pause for a minute as I just wanted to see if the pin was available and if so, at what cost. She advised me there would be no cost and it would be shipped at no cost as well. I told her that this was NOT a new hitch that I had purchased that was missing the pin but rather a used hitch. She said, "Don't worry we will ship it out today".
So my rather long rant is to focus on the response from this company. I was actually shocked that this company would send a customer the replacement part, albeit small, free of charge and including shipping. SO, I am left with the most favorable impression of this company and felt I had to share this. I think too many us, specifically me, fail to recognize when companies and their representatives do great things for their customers but are very critical when they fail. Greenwell Mfg hit it out of the park on this one and they should be recognized for it.
I am a fan of the John Deere Imatch hitch system but I have too many non-compliant attachments that don't fit the top hook on the imatch quick hitch. I know that I can adjust the top hook up or down not only is it not convenient it sometimes creates an awkward angle that can not always be resolved with the top link adjustment. My three point hitch mounted wood splitter is an example. And, of course the post hole digger can not be used with the imatch quick hitch and I use this attachment frequently during the summer.
I had Pat's hitch on my John Deere 3720 that I sold 3 years and replaced with the 4066r. Pat's hitch saved me a lot of frustration hooking up all of my three point implements but the 4066r has the "hitch assist" feature that is very helpful. It allows tractor movement and three point hitch raising and lowering from a switch on the rear fender so that feature makes hooking the implements easier but doesn't doesn't completely eliminate difficulty when the implement is not perfectly level. This is where the quick hitches all shine.
I found a used Pat's quick hitch on craigslist at a reasonable price but the seller advised me that it was missing one of the draft pins that secures the hitch to the three point arm. I knew I could find a standard pin to replace the missing piece but thought I would check with Greenwell mfg to see if they could replace the missing piece. I spoke with one of the most pleasant company representatives I've ever come across who told me the pin would be shipped and all she needed was an address. I had to ask her to pause for a minute as I just wanted to see if the pin was available and if so, at what cost. She advised me there would be no cost and it would be shipped at no cost as well. I told her that this was NOT a new hitch that I had purchased that was missing the pin but rather a used hitch. She said, "Don't worry we will ship it out today".
So my rather long rant is to focus on the response from this company. I was actually shocked that this company would send a customer the replacement part, albeit small, free of charge and including shipping. SO, I am left with the most favorable impression of this company and felt I had to share this. I think too many us, specifically me, fail to recognize when companies and their representatives do great things for their customers but are very critical when they fail. Greenwell Mfg hit it out of the park on this one and they should be recognized for it.
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