Phone Bill Woes...Need Some Advice

jayhawkRoy · Apr 2, 2004

If all else fails, send to Mr Ivan Seidenberg, President & CEO. Address is 1095 Avenue of the Americas, Floor 39, New York New York 10036. His email is ivan@verizon.com. If you have to, I would mail a certified letter, return receipt requested, to him and send him the letter by email also.

I assume his email is screened by an admin person, but if the local/regional folks can't help you, you can't lose by mailing directly to the top guy. You might even get a response from them!

Henro · Apr 2, 2004

JayhawkRoy,

Thanks for the pointer to the top dawg!

Before this is over we may just do that! /forums/images/graemlins/cool.gif

Henro · May 18, 2004

And the saga continued... /forums/images/graemlins/smile.gif

My friend got a letter copied from the FCC that was sent to Verizon directing them to do some (within 30 days) things like Identify dates "precise dates" when things happened. It also directed them to provide a sighed compy of "letter of Agency" whatever that is. And if no "letter of agency" was use to describe in detail "the specific procedures used that resulted in the change of each Complainant's telephone service." Written transcrips of audio tapes were required and so on. That letter was dated May 7.

A day or two after receivein the FCC letter someone from Verizon called my friend, and it sounded like they would be willing to settle for the amount AT&T would have charged, but he was not sure he understood correctly so he asked that person to send a letter to him. She said she would.

My friend was copied a letter dated May 12 sent from a law firm representing Verizon to the PA Public Utilities Commision rejecting all his claims and demanding that the PUC direct my friend to pay the bill in full. This letter arrived yesterday. Oh boy, more grief!

Today my friend received a letter from that same law firm that had sent the letter to the PA PUC on the 12th. The new letter was dated May 14. It basically said that they would reduce the charges from $x,xxx.xx to $xx.xx if he agreed.

My wife is out of town and I am invited over to my friends for dinner tonight. You can bet he, his wife and I will be raising a toast or THREE to TBN and its memebers. We could not have come to this point without you help!

THANK YOU! /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif

I edited out the exact numbers as I did not realize that a non-disclosure agreement was part of the deal, and since my friend would naturally not violate such an agreement, he certainly did not tell me any details...So I figured I better remove what numbers I wrote, just in case I got it right... /forums/images/graemlins/blush.gif

kevincook · May 18, 2004

Excellent results....sometimes you have to play hard ball.

Hopefully mdbarb will eventually have results similar to this also.

Kevin

JayC · May 18, 2004

That's GREAT news! Congratulations! /forums/images/graemlins/laugh.gif

Henro · May 18, 2004

<font color="blue"> Hopefully mdbarb will eventually have results similar to this also. </font>

I honestly could not help but think the same thing...

Wishing the best for you mdbarb...