KenB2920
Veteran Member
Much to their credit I have received an email response from Woodmaxx already this morning, and I'll share with you all. "Hi Gary. I'm not sure how that happened but I will get you the parts you need immediately. They will go out priority mail today. Look for a tracking number in your email. We apologize for any inconvenience this may have caused you. Sincerely, Will" I have also already received the Order confirmation.
Sounds like good customer service at least.
I agree, looks like the set screw backed out. Shouldn't happen but understandable .... The frustrating part could depend on where you were at in a job that you also had to quit...