Hello:
I am the owner of a Ramsplitter HV16 Electric log splitter for the past year. I had an issue with the unit the first time I used it, about a year ago, he couldn't fix it at that moment, so I left the unit and he offered to deliver it to my home for free in about two days, I live 50 miles away. That was a nice of him, I wasn't expecting his offer to deliver the unit.
I just got back from Ramsplitter to have the on/off switch replaced, it failed. The unit is about a year old, he replaced the switch with a toggle switch vs. microswitch and replaced the bent platform with a two inch piece of plate steel, I will have trouble bending this with another 300 pound log. This was all replaced at no cost to me, my dealings with Doug D. have always been positive. He gets some grief from other postings and I do know he has some quality of parts issues and his workers don't always pay attention to the details, but Doug has always treated me fair and I will be recommending Ramsplitter to anyone who wants a great log splitter that will slice through any type of hardwood.
I am the owner of a Ramsplitter HV16 Electric log splitter for the past year. I had an issue with the unit the first time I used it, about a year ago, he couldn't fix it at that moment, so I left the unit and he offered to deliver it to my home for free in about two days, I live 50 miles away. That was a nice of him, I wasn't expecting his offer to deliver the unit.
I just got back from Ramsplitter to have the on/off switch replaced, it failed. The unit is about a year old, he replaced the switch with a toggle switch vs. microswitch and replaced the bent platform with a two inch piece of plate steel, I will have trouble bending this with another 300 pound log. This was all replaced at no cost to me, my dealings with Doug D. have always been positive. He gets some grief from other postings and I do know he has some quality of parts issues and his workers don't always pay attention to the details, but Doug has always treated me fair and I will be recommending Ramsplitter to anyone who wants a great log splitter that will slice through any type of hardwood.
