Reecourse when item damaged by Post Office?

[EarPlug]

It is the Seller's/Shipper's problem. Don't open the package and take pictures of the damage. Contact the Seller and ask them what they are going to do. They need to take it up with USPS. The shipper is responsible for proper packaging and safe shipping to you and buying Insurance if necessary.

If the Seller does not make it right then you definitely contest the charge with your Credit Card. The Credit Card company won't "eat the charges" as one poster stated. They will just take the money back from the Seller.

Jack

 

[Western]

I'd say you are out of luck if no insurance was bought.
Why should the credit card company or paypal eat it? They didn't break it.

They wont "eat it", "Buyer protection" is a common perk with them.

 

[ultrarunner]

What do you mean insurance was not an option? It surely was an option, you simply didn't choose it.

Priority mail is a crapshoot because there is no STANDARD insurance and no tracking.
UPS insures ALL package for a value up to $100 and ALL packages can be fully tracked.

As a buyer, if UPS or FedEx aren't shipping options, I usually don't buy.

This was an Ebay purchase... fixed price shipping with tracking... the seller notifed me it shipped and provided tracking.

As a side notice, I buy a lot of things from Grainger and shipping is included... if it doesn't arrive, they resend it, if it arrives broken, they replace... no insurance involved and never a problem in 20 years.

Took 3 orders of laboratory thermometers the first two orders had every one broken... third time was the charm... arrived perfect and all three boxes were identical.

 

[firefighter9208]

It is the Seller's/Shipper's problem. Don't open the package and take pictures of the damage. Contact the Seller and ask them what they are going to do. They need to take it up with USPS. The shipper is responsible for proper packaging and safe shipping to you and buying Insurance if necessary.

If the Seller does not make it right then you definitely contest the charge with your Credit Card. The Credit Card company won't "eat the charges" as one poster stated. They will just take the money back from the Seller.

Jack

This is absolutely correct. If you notify PayPal they will do a charge back (take the money from the seller) and give you a refund. The seller is responsible for insuring the item.

 

[orezok]

Shipping insurance only covers the shipper, not the receiver. If a claim is filed on an insured item, the payment will go to the shipper and chances are the claim will have to filed by the shipper. That is why most ebay sellers don't insure at their cost. They have nothing to lose.

 

[dmccarty]

You guys have some horrible problems with the postal service. As my granny would say, I am thanking my lucky stars that we do not have those problems.

UPS, USPS, FedEx have all been excellent. DHL, not so much.

Last week the USPS was driving up our private road to drop off a package that would not fit in the mail box. We happened to be leaving so she gave us the box otherwise she would have driven a half mile up the road and then our driveway. I do not think she has to do this but all of the ladies at the USPS deliver to the house when needed. :thumbsup:

We thank them. :laughing:

Later,
Dan

 

[Bird]

Dan, when we lived in the west end of Navarro County, our mail came from the Frost, TX, post office (little town of less than 600 population). The Postmistress put up box mail and worked the front counter. I think they only had one other inside employee and that may have been part time. Then the Postmistress's husband was the regular carrier. They had a part timer who delivered the mail on Saturday.

And, like you, we couldn't have asked for any better service. First time I went in the Post Office to do the change of address, she introduced me to her husband who was getting ready to go out. They asked a number of questions, including if he had a package too big for the box and no one was home, did we want him to take it back to the post office and us pick it up, or did we want him to leave it and if so, where would we like it left.

We're actually having good service here in town from the USPS, UPS, and FedEx, although occasionally the USPS carrier leaves mail in our box that belongs elsewhere in the neighborhood, and once recently UPS tried to deliver a package to me and when I looked at the name, it belonged next door.

Of course I was a clerk in the Dallas Post Office from 1959 to 1964 and back then I told friends and family if they were going to send a package, they needed to package it securely, then throw it as hard as they could against a brick wall. If it couldn't stand that, it wasn't ready for the post office.:laughing:

 

[sweettractors]

The USPS Rep was just in my office today. We have been comparing USPS Eagle Eye to UPS Worldship for the last 2 months. Eagle Eye won't work for us. Sticking with UPS WorldShip. Ken Sweet

 

[Skyco]

I still don't see why it is the shippers fault or the credit card company or ebay.
Sounds like insurance was offered since the cost was known, but declined by the purchaser. So the shipper should lose because a purchaser did NOT want to buy insurance? That ain't right as they say.....

 

[CompactTractorFan]

BTW stamping fragile all over it probably meant to the post office "handle extra rough".
What would happen if a box said "Valuable-Do Not Steal"

Good one!!! :laughing::laughing::laughing: