Repair lead times

[jhendric]

I brought my tractor in to fix a few leaks and my shop is 3 weeks out on repair...is this normal? Is August prime season?

 

[Citydude]

They are probably behind due to the shut down is my guess.

 

[ShogunKC]

Took my L3540 in last Monday to have the air conditioning looked at. They said it would be about 3 days before they could even look at it to get an idea of what was wrong.

As of Saturday, they still hadn't gotten to it. Someone at the shop did mention that a few weeks ago, they were really slow and the shop guys didn't even have a 40 hour week working on tractors.

I do know that they get really busy in the spring right before everyone starts prepping for planting season.

Would also suspect that this time of the year is probably a busier time as everyone has used their equipment, broken or used up a few things, and are prepping for harvest. Get it fixed now before they need it in a few weeks.

 

[Industrial Toys]

Long checkout lines in the grocery store one minute and the place is empty fifteen minutes later. I guess, along with seasonal repairs, it's the luck of the draw. My blood pressure spikes just a bit, when I find out there will be delays on account of someone being on vacation.

 

[RickB]

I brought my tractor in to fix a few leaks and my shop is 3 weeks out on repair...is this normal? Is August prime season?

We have been 4-8 weeks out since April. It is not ideal, we do the best we can do with the available resources. Two of our closest Kubota dealers and one neighboring NH dealer are no longer selling or servicing those brands. I do not see it changing any time soon.

 

[RickB]

My blood pressure spikes just a bit, when I find out there will be delays on account of someone being on vacation.

Too bad. Employees earn and deserve time off.

 

[jhendric]

Thanks for the input guys, I'm new to being a tractor owner...I learned with my boat to get all my service done in the winter as Easter-July 4th are their busiest times...covid has monkied everything up for sure! I guess learning to fix it myself would be a good thing...

 

[fried1765]

Thanks for the input guys, I'm new to being a tractor owner...I learned with my boat to get all my service done in the winter as Easter-July 4th are their busiest times...covid has monkied everything up for sure! I guess learning to fix it myself would be a good thing...

"I guess learning to fix it myself would be a good thing"
.......and one HE11 of a lot cheaper too!

 

[Thomas]

Many dealer service department work on the issues brought to them,doing so my find another issue which causes more delay to costumer before you or you.

 

[jhendric]

We have been 4-8 weeks out since April. It is not ideal, we do the best we can do with the available resources. Two of our closest Kubota dealers and one neighboring NH dealer are no longer selling or servicing those brands. I do not see it changing any time soon.

RickB, My tractor is still in my local shop at 35 days now they just today pulled it in to look at it today. Again, forgive my ignorance here. I do have some questions. Does this kind of long lead time happen often with tractor repairs? Do customers who rely on their tractor for their livelihood have a spare tractor for when the primary is out for 4-8 weeks? I'm really at a loss that this is to some extent normal. If you can go 4-8 weeks without a tractor you really don't need a tractor in the first place.

I am really asking these questions because I don't know. The closest thing I can compare to is boating and 3 weeks was my all time max.