MotorSeven
Elite Member
This drill is part of my log home project tools, so I thought I'd post this here.
Last Dec I bought a Ridgid 24v combo kit from HD online and have been using it almost every day for 5 months on my build. I already have their air framer and staple gun, so I registered the new drill with Ridgid like the others. I have used the nail guns for a few years and have not needed their warranty, however while doing all the rough-in plumbing I burned the motor up on the drill. I mean it seized and smoke continued to curl up out of it for 10 min. I was using a 3/4" spade bit, different hole saws etc and drilling a lot of holes.
So I took it to a authorized Ridgid repair center about an hr away in Jefferson City. They had it about two weeks and advised that they would not fix it because the motor was burned up and the repair was more than the drill(no surprise there). I asked what Ridgid's policy was and they said they have 30 days to replace it. Hmmm, I thought, 30 days and I know they don't make the 24v anymore, so I was concerned how this would all end.
A week later(yesterday) FedX dropped off a brand new Ridgid 18v drill kit.....drill, 2 Lithium batterys, a charger and a carry bag:cool2:
This was all done with zero cost to me. The original combo kit was $200 and the drill kit they just sent is just about the same price. So, I think they held up their end of the bargain and I will continue to buy Ridgid tools :thumbsup:
Last Dec I bought a Ridgid 24v combo kit from HD online and have been using it almost every day for 5 months on my build. I already have their air framer and staple gun, so I registered the new drill with Ridgid like the others. I have used the nail guns for a few years and have not needed their warranty, however while doing all the rough-in plumbing I burned the motor up on the drill. I mean it seized and smoke continued to curl up out of it for 10 min. I was using a 3/4" spade bit, different hole saws etc and drilling a lot of holes.
So I took it to a authorized Ridgid repair center about an hr away in Jefferson City. They had it about two weeks and advised that they would not fix it because the motor was burned up and the repair was more than the drill(no surprise there). I asked what Ridgid's policy was and they said they have 30 days to replace it. Hmmm, I thought, 30 days and I know they don't make the 24v anymore, so I was concerned how this would all end.
A week later(yesterday) FedX dropped off a brand new Ridgid 18v drill kit.....drill, 2 Lithium batterys, a charger and a carry bag:cool2:
This was all done with zero cost to me. The original combo kit was $200 and the drill kit they just sent is just about the same price. So, I think they held up their end of the bargain and I will continue to buy Ridgid tools :thumbsup: