Grapple Skidsteer Express won't stand behind their grapple!

   / Skidsteer Express won't stand behind their grapple! #191  
I'm still waiting for my pallet forks... amost two weeks since I ordered them.
 
   / Skidsteer Express won't stand behind their grapple! #192  
I'm still waiting for my pallet forks... amost two weeks since I ordered them.

Really? I ordered mine yesterday and got confirmation that they shipped today. Supposed to arrive Friday. I hope that's not a "standard" response, and it's based on actual information.

Edit: I just checked the tracking number they provided, and got a copy of the bill of lading. Looks like they'll actually be here Thursday! I'd send an e-mail if I were you. Sounds like something got mixed up.


HH
 
Last edited:
   / Skidsteer Express won't stand behind their grapple! #193  
TCowner said:
I'm one who believes that Skidsteer Express stepped up to the plate and did what what right here. I think they should have responded a little faster to the request for help from the purchaser and perhaps a little negative publicity on this site could have "encouraged" the right response. But respond they did.

To send to replacement grapple, and take care of the freight, is about all one can ask. Based upon what has been posted here, if I needed a grapple or other attachment the offer, I wouldn't hesitate to buy from them.

Again, maybe a little slower than I would like but I think their response fits with my view of what good customer service is about.

If and only ir they improved the design and fixed the problem by replacing the "thin-wall" tubing with the thicker alternative...
 
   / Skidsteer Express won't stand behind their grapple! #194  
If and only ir they improved the design and fixed the problem by replacing the "thin-wall" tubing with the thicker alternative...

I think you are confusing this with the Wildkat grapple that has the thin wall square tube. There was no tubing issue with the Skidsteer Express grapple but rather a mismatched hydraulic ram as best we can tell.
 
   / Skidsteer Express won't stand behind their grapple! #195  
It is correct that a different TBN thread is about Wildcat's economy grapple thin wall tubing. However, I have a question out to Titan Skidsteer about their tubing wall thickness and as of today, they have not responded. I know that TBN is not an "official" way of communicating to them, but they had been recently more responsive to concerns here than by email or phone. I am curious to find out their tubing thickness. I am sure they will respond at some point.
 
   / Skidsteer Express won't stand behind their grapple! #196  
I got my brother in law to order a QA plate which I will use to build him a QA bale spear. He already had 2 spears so didnt need to order the plate with a spear attached. Anyway, he ordered it Monday afternoon and it shipped Tuesday and he got it Wednesday via Fed Ex. Cant get much faster than that. He even got the FEDEX guy to drop it at my shop for him so we wouldnt have to move it later.
I cant say as to how well they respond to warranty claims, but they sure get their orders out fast and email with tracking number came the same day that Fedex received the attachment for shipping. Granted we arent far from Tennessee, but certainly got it fast.
For the poster who is waiting 2 weeks, better call and check on that order,you should have received a confirmation of order from ATVExpress the following day and then a tracking number from the shipper. I guess there could be a shortage of fabrication material or forks might be delayed, but a response is in order and a follow up. Due to the weight, I doubt it comes FEDEX and the shipping company may be holding it waiting on some more load to go your way. Not to economical for free shipping to haul one set of forks.
 
   / Skidsteer Express won't stand behind their grapple! #197  
Really? I ordered mine yesterday and got confirmation that they shipped today. Supposed to arrive Friday. I hope that's not a "standard" response, and it's based on actual information.

Edit: I just checked the tracking number they provided, and got a copy of the bill of lading. Looks like they'll actually be here Thursday! I'd send an e-mail if I were you. Sounds like something got mixed up.


HH

I did get a tracking number but the shipment appears to have been lost.. :(
 
   / Skidsteer Express won't stand behind their grapple! #198  
I did get a tracking number but the shipment appears to have been lost.. :(

Good morning Dustin,

The trucking company (YRC) lost the first shipment. Instead of waiting on them to find them and deliver we went ahead and shipped a new attachment yesterday. Please call Todd directly at 901-545-9586 and he can give you the new PRO(tracking) number. Sometimes he gets overwhelmed with phone calls so if you miss him please leave a voice mail or try again.

Thank you for your business!
Bill
Like us on facebook here: PalletForks.com - Outdoor Gear/Sporting Goods | Facebook
www.palletforks.com
 
   / Skidsteer Express won't stand behind their grapple! #199  
Good morning Dustin,

The trucking company (YRC) lost the first shipment. Instead of waiting on them to find them and deliver we went ahead and shipped a new attachment yesterday. Please call Todd directly at 901-545-9586 and he can give you the new PRO(tracking) number. Sometimes he gets overwhelmed with phone calls so if you miss him please leave a voice mail or try again.

Thank you for your business!
Bill
Like us on facebook here: PalletForks.com - Outdoor Gear/Sporting Goods | Facebook
www.palletforks.com

Wow... Thanks!
 
   / Skidsteer Express won't stand behind their grapple!
  • Thread Starter
#200  
dustinfox said:
Wow... Thanks!

I guess you can't beat that for service!
 
 

Tractor & Equipment Auctions

New/Unused 20ft Farm Iron Gate (A48837)
New/Unused 20ft...
2011 CATERPILLAR M318D MOBILE EXCAVATOR (A51242)
2011 CATERPILLAR...
P&H OMEGA 20-20 (A50854)
P&H OMEGA 20-20...
2006 Ford Crown Victoria Sedan (A50324)
2006 Ford Crown...
2018 HINO 258 SERVICE TRUCK (A51243)
2018 HINO 258...
2015 Kenworth T400 T/A Vactor 2100 Combination Sewer Jetter Vacuum Truck (A50323)
2015 Kenworth T400...
 
Top