Believe me, I have had my share of issues with regular car insurance companies, but so far, this particular claim against my tractor is going much better than I anticipated. I'm not yet out of the woods of course, we'll have to see what Sentry says once they see the pictures that were taken, but my initial impression is that everything that the service manager noted will be taken care of.
Once everything has been worked out, I'll disclose the dealer. It's a large dealer with 28 locations across VA, NC and SC. My particular dealer does everything Deere offers from small lawn tractors to 9Rs to huge construction and forestry equipment, and everything in between. Its always an adventure when I go there to visit.