Status of Everything Attachments

[K5lwq]

Most of us that have purchased items from EA have been very satisfied with the quality of their products. Most have also experienced great customer service even with wait times. But I credit that success with quality employees that EA employed. I have very little insight into the owner of EA other than videos.

However, it now is unconscionable that the business would close, suspend production, not communicate with customers that have pending orders and still have a method for new orders and payments to be processed. That erases all the good they have done in my book and causes great regret that I ever recommended them.

 

[Skagit]

Other than complaints about payment upon order, I don't recall reading in this thread, nor any other TBN thread, mention of any EA equipment failure or owner dissatisfaction with EA products.


...//TJ

That's because of the treatment of people who have voiced issues on social media by both employees of the company and EA fans. If you posted about a problem on their Facebook page it turned into a 150+ comment bash fest. If you contacted the company directly they told you, and I quote, "if you don't like it you can sell it".

I've bought 4 EA implements, I sold 2 of them immediately due to problems that they wouldn't fix.

 

[BackRoad]

Mr. Skagit...please Sir, though water under the bridge, sincerely interested in the hardware problems you encountered...it is helpful to understand what to look for in the future.

It might generate some good to come out of this thread!

... //TJ

 

[two_bit_score]

Most of us that have purchased items from EA have been very satisfied with the quality of their products. Most have also experienced great customer service even with wait times. But I credit that success with quality employees that EA employed. I have very little insight into the owner of EA other than videos.

However, it now is unconscionable that the business would close, suspend production, not communicate with customers that have pending orders and still have a method for new orders and payments to be processed. That erases all the good they have done in my book and causes great regret that I ever recommended them.

You feel strongly that something improper or illegal may have been happening with EA. Here is somethiing YOU can do. In post #401 in this thread Muhammad posted this link: Selling on the Internet: Prompt Delivery Rules

Here is how you can contact them. Please let us know the response they give you.

For More Information​

Contact the FTC’s Consumer Response Center for the complete Business Guide to the Mail or Telephone Order Merchandise Rule and Advertising and Marketing on the Internet: Rules of the Road.

The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

 

[K5lwq]

You feel strongly that something improper or illegal may have been happening with EA. Here is somethiing YOU can do. In post #401 in this thread Muhammad posted this link: Selling on the Internet: Prompt Delivery Rules

Here is how you can contact them. Please let us know the response they give you.

For More Information​

Contact the FTC’s Consumer Response Center for the complete Business Guide to the Mail or Telephone Order Merchandise Rule and Advertising and Marketing on the Internet: Rules of the Road.

The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

I feel strongly that they have hung some customers out to dry simply by not responding to their inquiries about their orders. Also they remain open on the internet although no production is taking place. This is something I would have never thought would happen based on my experiences with EA. I have received all the items I have ordered over the years and they owe me nothing.

Some of those that have pending orders may have been influenced by a post or suggestion I made personally to place an order. That makes me regret ever recommending EA.

 

[two_bit_score]

Some of those that have pending orders may have been influenced by a post or suggestion I made personally to place an order. That makes me regret ever recommending EA.

I agree. What you did may have been as bad as EA since you recommended them based on your satisfaction with their product. So, now you are equiped with the tool to rectify or at least mitigate your poor choice of recommendation; file the complaint at the link above.

 

[john303]

For what it's worth, I was just contacted by EA yesterday (Feb 9), and told that they were shipping my box blade out; the BB was ordered mid August last year, almost 6 months ago. They had changed shippers since my order and wanted to make sure that the new terminal was OK with me, which it was. I asked if the company was still in business because of all the "chatter" online about the company, and he said yes. They had closed for about a week during a reorganization, but had called him back in to get some product out the door. I did get an email yesterday with shipping info for the new shipping company (SAIA), but no tracking number yet.

Now I had just initiated a dispute with the CC company about a week ago (long shot, I know), so I do not know if that somehow got things moving, or if it is just coincidence. So I had to call the CC company and let them know that there may be a resolution, but not to close the file yet. If it shows up I will certainly let the CC company know and cancel the dispute.

What is most aggravating is that I finally went and bought a box blade locally, and not a week later I get this news. If the EA one does come in, anybody in middle TN in the market for a barely used BB?

 

[Rich_Z]

For what it's worth, I was just contacted by EA yesterday (Feb 9), and told that they were shipping my box blade out; the BB was ordered mid August last year, almost 6 months ago. They had changed shippers since my order and wanted to make sure that the new terminal was OK with me, which it was. I asked if the company was still in business because of all the "chatter" online about the company, and he said yes. They had closed for about a week during a reorganization, but had called him back in to get some product out the door. I did get an email yesterday with shipping info for the new shipping company (SAIA), but no tracking number yet.

Now I had just initiated a dispute with the CC company about a week ago (long shot, I know), so I do not know if that somehow got things moving, or if it is just coincidence. So I had to call the CC company and let them know that there may be a resolution, but not to close the file yet. If it shows up I will certainly let the CC company know and cancel the dispute.

What is most aggravating is that I finally went and bought a box blade locally, and not a week later I get this news. If the EA one does come in, anybody in middle TN in the market for a barely used BB?

Interesting...... Wish I had heard something from them. I am going to buy a grapple from another company at the end of this week unless I hear something positive back from EA before that time.

 

[MoKelly]

Interesting...... Wish I had heard something from them. I am going to buy a grapple from another company at the end of this week unless I hear something positive back from EA before that time.

The recently started EA Facebook page has several folks who say they called EA on Friday and Ted himself answered the phone.

One post even has a recording of the phone call.

They say Ted claims EA is opening next week.

 

[jyoutz]

The recently started EA Facebook page has several folks who say they called EA on Friday and Ted himself answered the phone.

One post even has a recording of the phone call.

They say Ted claims EA is opening next week.

Next week is coming soon. We shall see.

 

[airbiscuit]

Will it be a well managed company with an updated website and prompt deliveries?
Or
Scraping by, one step ahead of the creditors?
Or
Something else?

We shall see.

 

[MoKelly]

Next week is coming soon. We shall see.

That is an undeniable fact.

 

[sixdogs]

I don't know anything about EA but the problems I have seen in other companies happen a little at a time and then all at once. That is, there are funny things or odd coincidences that show up long before the drama hits.

Were there any early signs with this company?

 

[Rich_Z]

Anyone local to EA willing to do a reconnaissance pass of the place this upcoming week to see if it looks like "business as usual" is taking place?

When I ordered my grapple, I was told "fourish" months for delivery. We are now going on "fiveish" months. So a lot, for me, depends on what I hear from them THIS week. Ball is in their court.

 

[workinonit]

Most people are probably sick of hearing about Ted and his drama. I'm guessing even if he opens back up there will be folks like you that will never see their equipment or money if they haven't already filed with their CC company.

 

[D&D]

The company went on vacation for a week without notice and you all are buying into that? Unbelievable

 

[D&D]

You can buy Land Pride at non - Kubota dealers too. I like Woods equally as well.

You do realize who is their parent co?

 

[workinonit]

I don't. Please share.

 

[oosik]

Yes - the crowd has paused - the mood is pensive. Please share.

 

[nouveauree]

Been reading this from the start...it reads more like a soap opera than thankfully most TBN threads!

- Can't stand by quiet any longer -

Some on this thread have set some pretty high standards for the EA boyz...as if Jeff Bezos is a saint!

Personally, I don't know the morality or like-ability of the CEO for most companies I order from, and really don't care to - unless they are actively promoting agendas contrary to historical, generally accepted societal norms.

Interesting that very few companies are as transparent nor publish product use videos like EA, with their past weekly production updates and unscripted real-life product demos.

But what I find most interesting is what is missing from this open discussion.
-
-
-
Other than complaints about payment upon order, I don't recall reading in this thread, nor any other TBN thread, mention of any EA equipment failure or owner dissatisfaction with EA products.
-
-
-
Just try finding a piece of used EA equipment on Marketplace or Craigslist. They are very scarce.

Though I had an old generic back blade, I actively looked for over 6 months before I found any used EA Back Blade listed on Marketplace - by a gentleman with terminal cancer settling his estate early.

Soil engagement, snow plowing, landscaping - that used 8' EA BB on a 60 hp tractor has accomplished everything asked of it.

And my first-hand experience with "pay upfront new" -
The 60 inch EA grapple is by far my favorite implement...worth the wait and worth way more than (5) more of me on the ground.

It's gotten more than 300 hours of use over the last three years clearing 35 acres:
- knocking down trees
- clearing slash
- pulling brush
- grubbing roots

Its been generally 'abused and put away wet', and other than some worn paint, it's looks and operates like Day One - I wish I was fairing so well...

Unfortunately, this doesn't help anyone who just ordered, but if proactive, suspect they can recover their funds.

I'm absolutely not in denial, but still holding hope that EA can come back strong.

I still have more to order from them - because used EA equipment is just so hard to find!

...//TJ

I really hope so as well. I have 2 orders for an aerator (ordered and paid in August) and box blade. I finally had to dispute charges this morning because nobody has answered the phone nor have they responded to emails. Last communication was from Nate on January 4 and nothing since. I hope Ted figures it out because their equipment is well made. I think his lack of communication more than business troubles are the biggest issue relative to trust and confidence. They’ve been a great company and I wish them the best.