T1030 issues, would return it if I could

[weeble]

Seem to be having continuous problems with both the machine and lack of details from the dealer in CT, Kahn Tractor.

First was an issue with the drive lever, when shifting into low, it would move the PTO lever. Long story short, lever were bent, covered by warrenty and has been fixed.

When the local service person was on-site, he had to remove a tire and either had incredible strenth, or the dealer did not load the tires. Tires were not loaded as paid for and marked as COMPLETE on the service checklist. What else was marked complete and missed?

Machine has an option to lock the mid hydrolics so it does not lower when the rear is lowered but mine does not lock and drops close to 2". Service person from dealer was back again and problem could not be figured out. Dealer was to open call/issue with New Holland and they did not get an answer. Now they want to pick up machine and try and fix it.

Minor thing that I noticed today was when driving the machine straight, the New Holland name was 45 degrees off to the right. Again, does not effect the performance, but the subtle little things that show poor qualitly of whomever assembled the machine.

All this in less than 1 month and 16 hours on machine. Not sure what I want at this point, new machine, new brand, return, fix it, etc, but emotions would get the better of me to make a decision.

Anyone else think this is too much too soon? Is it more a New Holland problem or local dealer? Recommendations on whatto do next? I have "talked" with the owner but.......

Opinions/comments/replies appreciated

 

[NewToy]

I would express my concerns to the salesman and service manager exactly like you did here. You are not being unreasonable. The tire loading thing is a big concern, could be potential safety issue. Let them know how you feel, very dissatisfied and ask them how are they going to instill confidence back into you after they did such slipshod delivery of your multi-thousand dollar machine.

John

 

[weeble]

I have been speaking with the owner and still do not think that we are even close to to a resolution. To tell you the the truth, at this point, I just want my money back and deal with with either a different dealer or different make.

 

[jinman]

Minor thing that I noticed today was when driving the machine straight, the New Holland name was 45 degrees off to the right. Again, does not effect the performance, but the subtle little things that show poor qualitly of whomever assembled the machine.

I think that's a non-issue. Your steering is hydraulic. You have no mechanical link and the steering wheel can move slightly each time you turn the wheel. If there is no slop in the steering and your tractor steers properly, I would not mention this to dealer as a problem. On some tractors, the steering wheel will eventually make a complete revolution over time because of the hydraulic steering motor at the base of the column.

 

[NewToy]

I have been speaking with the owner and still do not think that we are even close to to a resolution. To tell you the the truth, at this point, I just want my money back and deal with with either a different dealer or different make.

I doubt they are going to go the "money back" route. Whatever came of the tire loading issue? Don't let them squirm out of it without giving you some answers about the unacceptable predelivery done on your machine. Be polite but let them know you are not happy. No sense in blowing up and disrupt any constructive dialogue that may result in your complete satisfaction.

John

 

[RickB]

As stated, the steering wheel indexing 'problem' is a non-issue on fully hydrostatic systems. Wheel drift is normal. If your observation of the service tech handling the rear wheels is your only analysis of the tire loading issue, you are probably off-base there as well. Those wheels can be handled by a person of average strength when fully loaded, I know, I do. I routinely remove loaded 30 and 28 inch rears from TN series tractors uanassisted for purposes of accessing the transmission control valve components. Yours are far smaller and lighter. So you have one problem resolved, one problem your dealer is attempting to fix, and two other concerns at least one of which is not a problem at all. That's my assessment. Let them fix the lift issue and check to make sure the rears are loaded.

 

[Stori]

I feel compelled to respond to "Weeble's" issues with his T1030. As always there are two sides to everything and while I would prefer not to have to point this out in a public forum, this is only a response to protect our reputation as I feel there are discrepencies in the issues as listed.

First, we did forget to load the tires. It was our service tech that noticed it immediately and he made the call to us to have it corrected - which was done at once.

Secondly, there have been minor issues with the tractor, and we have conveyed (almost daily) that our goal is 100% customer satisfaction. Unfortunately, the "money back" route is not an option. However, the T1030 is a good machine and we will do whatever we can to make sure that our customers are happy.

Lastly, we are picking the machine up today and hope to resolve any outstanding issues. Hopefully, further communication on this issue through public forum will not be necessary.

 

[weeble]

I am glad the other side has come out. I have stopped in hte store and spoken with the owner and have been told that there goal is 100% satisfaction. With the service person on site twice (very knowledgeable) and thhe tractors 2nd trip back to the should when it has 17 hours and I have had it just over a month is wrong.

As stated below tires were not loaded. Yes the service tec noticed it when removing the tire to correct the bent levers. I called my salesman who conected service and made arrangements to get the tractor picked up and returned next day correctly. If I paid for a service and it was marked as complete, what else was marked as complete and not done, and I also told that directly to the owner.

Machine being delieved with bent levers I would not consider this I would hardly consider minor at only 6 hours.

The mid hydrolics dropping when supposed to be in the locked position is not a minor issue to someone who has just spent a considerable amount of money for a machine.

Now the, logo being off, I can give ya that was a bit nit pickey.

Public forums are a place to descibe how one has been treated, experiences, thoughts, issues or other. Yes, I was here and helped you tech get the mower deck onto the trailer and I had run out of time to put it on.

I just think there has been to many issues with this particular machine for the amount THIS customer has paid. Service has been on-site twice and back to the shop twice and it has 17 hours and I have owned it maybe just over a month and a half. I believe that is wrong.

The machine should come back from the shop like it was brand new, everthing checked, oiled, lubed or whatever.

I do not have an issue with the dealership and believe they are and will do what they can to resolve the issues, again, I just feel in this instance I have ran into too many

I feel compelled to respond to "Weeble's" issues with his T1030. As always there are two sides to everything and while I would prefer not to have to point this out in a public forum, this is only a response to protect our reputation as I feel there are discrepencies in the issues as listed.

First, we did forget to load the tires. It was our service tech that noticed it immediately and he made the call to us to have it corrected - which was done at once.

Secondly, there have been minor issues with the tractor, and we have conveyed (almost daily) that our goal is 100% customer satisfaction. Unfortunately, the "money back" route is not an option. However, the T1030 is a good machine and we will do whatever we can to make sure that our customers are happy.

Lastly, we are picking the machine up today and hope to resolve any outstanding issues. Hopefully, further communication on this issue through public forum will not be necessary.

 

[Ford850]

When you buy something you expect it to be perfect. Fact is though, nothing is perfect, and that is why we have warranties. I have no problem with a large purchase that has issues, as long as the customer support is there to back the warranty. Afterall that's your dealer's job, to support you after the purchase. If the dealer fixed and refixed the same problem items and continued to get it wrong, I would be upset. In your case it sounds like there are more than the normal issues right out of the gate, but your dealer is backing you and fixing them as they come up. Sometimes you are lucky to have to have a dealer looking at your machine so often so early, as they are likely to correct other issues they find while it is still under warranty. I think you should be patient and thankful you have a good dealer helping you as they are. I've read on here many times how a person brags about having a tractor for years with no problems at all, other than a handful of things while under warranty.

 

[AndyMA]

Weeble

I actually feel all of your issues are minor. When they found out your tires weren't loaded they immediately made arrangements to load them. They are taking care of all your other issues. My family and I have bought many tractors from Kahn since the 1950's and they have always taken care of any problems, in many cases going the extra mile. I say just give them a chance and work with them. They are very decent people. Andy