Anonymous Poster
Epic Contributor
- Joined
- Sep 27, 2005
- Messages
- 29,678
At last report, the steering was turnng easily to the right, but was very hard to turn left. I contacted the dealer, who offered to pick it up (45 miles away). I was interested in seeing how it fit my trailer, however, so I brought it in myself. I was happy that the dealer offered, however.
When I was putting it on the trailer, I saw what was wrong with the steering. The shaft on the hydraulic power cylinder was bent. When the steering is in the straight ahead position, the shaft is half in and half out of the cylinder. When turning right, the shaft moves out of the cylinder and when turning left, the shaft is pulled into the cylinder. Because it was bent, it did not want to be pulled into the clyinder on left turns.
Now, I don't know how it got bent. Obviously, something - a branch, for example - got between the axle housing and the steering shaft, and bent it. The important thing, however, is that it is obvioulsy not New Holland's fault.
I got the tractor to the dealer about 6 PM Monday, and left it in their yard. I was out of town on Tuesday, and checked with them on Wednesday. The service manager pointed out that it was bent. I agreed, and said, "I guess that means I have to pay for it".
Now, sometimes the person who jumps up and down and yells a lot gets their way. And, sometimes the squeaky wheel gets the grease. I doubt I'll ever find out. But, it looks like when you are dealing with good people, it pays to do the honorable thing. Because I offered to pay for it without trying to get New Holland to pay for it, the dealer said, "I can get it through for you, because the tractor is so new, no one knows when it happened - before or after you got it." So, today I picked up my tractor with a new steering cylinder, and didn't even have to sign a service order. Great service. Steering is great, now.
When I was putting it on the trailer, I saw what was wrong with the steering. The shaft on the hydraulic power cylinder was bent. When the steering is in the straight ahead position, the shaft is half in and half out of the cylinder. When turning right, the shaft moves out of the cylinder and when turning left, the shaft is pulled into the cylinder. Because it was bent, it did not want to be pulled into the clyinder on left turns.
Now, I don't know how it got bent. Obviously, something - a branch, for example - got between the axle housing and the steering shaft, and bent it. The important thing, however, is that it is obvioulsy not New Holland's fault.
I got the tractor to the dealer about 6 PM Monday, and left it in their yard. I was out of town on Tuesday, and checked with them on Wednesday. The service manager pointed out that it was bent. I agreed, and said, "I guess that means I have to pay for it".
Now, sometimes the person who jumps up and down and yells a lot gets their way. And, sometimes the squeaky wheel gets the grease. I doubt I'll ever find out. But, it looks like when you are dealing with good people, it pays to do the honorable thing. Because I offered to pay for it without trying to get New Holland to pay for it, the dealer said, "I can get it through for you, because the tractor is so new, no one knows when it happened - before or after you got it." So, today I picked up my tractor with a new steering cylinder, and didn't even have to sign a service order. Great service. Steering is great, now.
