RickB
Super Star Member
- Joined
- Sep 18, 2000
- Messages
- 15,143
- Location
- Up the road from Dollar General WNC
- Tractor
- Just a Scag
HMMM! Do I understand you're saying that the dealer is supposed to send a mechanic out to disassemble a new tractor for no pay? Then re-assemble same new tractor after the part comes in a few days, again for no pay? Who picks up that $100 plus tab? Kubota only pays for the one time R&R on the owner's machine, not for the extra time on the dealer's. Should the dealer be adding a few hundred to the sales price to cover such contingencies??? Are you willing to kick that in up front?Didn't think so... Neither am I. I'll wait a little while.:thumbsup:
Where I work, an alternator would very likely come off a new tractor as a warranty part to get a customer in good standing up & running. Simply another in a long list of hidden costs a service-oriented dealership will absorb to build customer loyalty and goodwill. That doesn't mean that every dealer can or will do that type of thing every time.
This would probably not be the type of thing that would happen if the dealer performing the warranty repair happened not to have sold the tractor to begin with, or the customer had a history of making unreasonable demands or was any type of credit risk. The road between the dealership and customer goes both ways.