TSC is just like most of the rest of us.......sometimes we just need a little competition to get the best out of us.
they need a good solid customer service training program, a little more versatility with their products, they need to get into carrying some Kubota inventory, they need to offer an upgraded tractor implement line.....all of these I'm sure would cost the customer in terms of value and price of course.
On the plus side, they're AVAILABLE with convenient store hours. They carry a lot of tractor items that can't be found other places locally.AND...... You get to listen to some good George Strait music while you're shopping.
My main complaint is you go into the store after researching and deciding on what you want and WHY you want it.....and you ask someone and they try to tell you something that you just KNOW is not right. Sometimes I'd rather have someone just say I don't know rather than try to act like they do. to impress the customer. Also, i've never seen the manager of my local store actually in the building. Seems like they kind of 'under-schedule' employees also.
I have waited 30 minutes to get some towing chain cut before. And I've sat outside waiting to get an implement loaded on truck for about same.
just need some competition and they'll be fine.
