I don't hold it against PT, and I think it isn't atypical, and there may be reasons for it. Look at the Case example above.
If you dig around, you can almost always find OEM parts more cheaply elsewhere. I have always thought that it was the reward for digging around. In 1988, I can remember picking up an oxygen sensor for my first car for $19.50 that the dealer wanted $300 for.
I've been on both sides of the issue, and I can sympathize with PT. When you are a low volume manufacturer, it can be difficult to inexpensively specify, manufacture, inventory, ship, and bill for parts. You are often between the proverbial rock and a hard place- if you do a short run of the part, it will cost a lot per part, but if you do a large run that gives you a cheaper manufacturing cost, then the run is so large that it costs you so much capital that the end user price is the same, plus you have to inventory all the items.
If the customer needs evolve, or if you can come up with engineering innovations, then there is pressure for the manufacturer to choose the shorter run to get improvements to its customers sooner.
The dealers often have a great deal of capital tied up in parts, which adds to the price of the part every second it sits on the shelf. If shipping weren't an issue, ideally you would have one warehouse for everyone. In the real world, there is the tradeoff between logistically close (the dealer in town) and distant (manufacturer). PT certainly doesn't have the supply chain logistics well worked out. e.g. they ask the customer to pay for shipping rather than getting a larger volume contract with UPS and paying for it themselves and billing the customer.
Now, that said, I think PT, Deutz, Case, Ford, Kubota, and a few others could use some real help on their engineering and supply chain efforts.
All the best,
Peter
I wonder how many people considering a PT read these posts, then quietly go buy something else? Their mark up on parts is simply outrageous. I bought a hydraulic cooler fan for literally one third of PT's price, delivered.