So. Irritated.
I called the place that sold me the trailer and asked about the warranty. I said, "The short version is that I did a bunch of troubleshooting, and the last step was to disconnect the leads going into the brake and hook a 12-volt battery up to it, and it didn't work." The guy started up with, "Well, I don't know if that'd be covered, because it might be something you did while you were troubleshooting, you know, cutting wires and stuff."
I said, "I didn't cut any wires. I just took the wire nuts off the splice and disconnected it. And anyway, the first step in the troubleshoot was to hook the trailer up to the truck and press the brake activation lever on the controller, and the brake didn't work. So nothing I did messed it up, because all I've done with it is tow it for 300 miles or so. Now if you're telling me a magnet would wear out after 300 miles, that's one thing, but I don't think they wear out that fast."
Then the guy says, "I've never had a magnet go bad." Okay. So you've just indicated that you're dumber than I am on this topic, and I'm pretty dumb.
Anyway, he keeps going on about how we can set up an appointment, but if it was something I did, it won't be covered, and I said, "I'm feeling some push-back from you on this, and if that's the way it's going to be, I'll just replace the thing myself. I just wanted to see--the trailer has a one year warranty, and I wanted to see if I could save myself the hassle and have it repaired under warranty like I would expect."
He said, "You can call it whatever you want. It's not push-back. It's just not going to be covered if you messed it up."
I said, "I think it can go without saying that if I messed it up, it's not going to be covered. We don't need to keep waving that flag."
So, anyway, I said, "Well, I've got an errand to run this week with it, but I'll bring it in some time next week and you can have a look at it." And he says, "Well, you can't just bring it in. You need to make an appointment. Our service guy isn't here all day." Okay. Whatever. Can I drop it off? I wasn't expecting you to like look at it while I was standing there breathing down your neck? More push-back.
When I call for warranty service, and the first thing you say is to suggest that I messed the thing up in my troubleshooting. that is the definition of push-back. Just say, "All right. Bring it in and we'll take a look at it." Why are you going out of your way to piss me off? I mean, if it's a covered repair, the manufacturer will reimburse you, right, so it's easy money, right?
Honestly, I now have zero interest in taking it in to them for repair.