Update on loader repair program from Kioti Jan 30

[HODAK]

Nice story.......

My loader has cracks.......

 

[Cota]

Regardless of the loader issue I still would buy Kioti. The current design may have a cosmetic flaw after many hours of hard use but after talking directly to Kioti customer relations I feel confident their intentions of attending to this issue are genuine, just delayed. These loaders have been tested under extreme conditions for many tweak cycles and they found that they could not damage the torque box beyond the cosmetic cracks. They new they did not have a safety issue but decided to redesign the torque box differently to eliminate this issue completely. They also did inform all the dealers so it was entirely up to the dealer to choose whether or not to disclose this to potential buyers. Correct explanation of the issue I believe would not have blown any sales--just built more confidence in Kioti. These are great tractors!

 

[IslandTractor]

These are great tractors!

Agree. The tractors deserve better corporate communication efforts to keep their customers informed.

 

[Bob_Skurka]

The current design may have a cosmetic flaw after many hours of hard

Many of them cracked with light use, as stated here on TBN many times. Further, to claim this is strickly a cosmetic claw is not substantiated by any engineering, and if the cracks continue to grow (as many here stated they have) is actual evidence that these are structural cracks not cosmetic flaws.

These loaders have been tested under extreme conditions for many tweak cycles and they found that they could not damage the torque box beyond the cosmetic cracks.

Where is the proof of this? Again, go back and read the threads, people are reporting growing cracks. Cosmetic cracks, as you term them, should not continue to grow.

They new they did not have a safety issue

Again, there is zero proof of this.

but decided to redesign the torque box differently to eliminate this issue completely

Is it possible that they only did this because of the pressure they got from customers who have cracks in their loaders, many of which were noticed at less than 50 hours of use.



A few of the Kioti owners have done a stand up job of keeping the emotion out of the threads and keeping them fact based. Posts that offer up no substantiation do not help anyone and can not really be considered anything more than propaganda. The tractors are pretty darn good. Several models are excellent. The loaders on the CKs have created a huge public relations problem. To make a lot of claims without any proof, however does not help the cause or the brand, but certainly allows the skeptical to raise doubts.

 

[Dodgeram]

"Many of them cracked with light use, as stated here on TBN many times. Further, to claim this is strickly a cosmetic claw is not substantiated by any engineering, and if the cracks continue to grow (as many here stated they have) is actual evidence that these are structural cracks not cosmetic flaws."

What exactly is "light use"? Pushing snow? Lifting 600 lb pallets of flagstone on forks 2 foot in front of the loader? Using a tooth bar to pry roots up? Light use sounds kind of subjective to me.

They new they did not have a safety issue

"Again, there is zero proof of this."

Zero proof that it's a safety factor.

"but decided to redesign the torque box differently to eliminate this issue completely"

Is it possible that they only did this because of the pressure they got from customers who have cracks in their loaders, many of which were noticed at less than 50 hours of use.

It has been my experience that most companies don't voluntarily re-design things without someone complaining.

"Posts that offer up no substantiation do not help anyone and can not really be considered anything more than propaganda"
Out of 4 of your comments, three fit into this catagory.

Sorry Bob, but when you decided that the cracked loaders were more of a safety factor than the broken seats on the NH and the cracked fenders on the Bx's, you lost me.

That being said, this IS America, so you are certainly allowed to express your opinion.

 

[Bob_Skurka]

Sorry Bob, but when you decided that the cracked loaders were more of a safety factor than the broken seats on the NH and the cracked fenders on the Bx's, you lost me.

And you have obviously have no clue what a safety problem is if you could even consider the cracked BX fenders or the cracked plate under the NH seat as any sort of safety issue. Neither could even remotely be considered safety issues. Both were/are addressed by their respective manufacturers. But I don't think this is supposed to be a debate about which brand better handled the public notification of its problems. If it were, then Kioti clearly fell flat on its face. Kubota & NH both are bruised from their problems, but neither had safety issues.

However when NH did have a problem with their loaders, they did repair them quickly, both the corporate and the dealers notified the customers, and the tractors (at least mine) was picked up, repaired, and delivered promptly. And it was a real safety issue but not a recall.

As for light use being subjective, it was stated by the users of the loaders, not by me. But it also strikes me that if a tractor has cracked loader in under 50 hours, and if there is a 50 hour break-in period when light duty use is recommended, and if the user claimed they followed the proceedures, then we'd have to believe them or they would have potentially voided their warranty? None claimed that. So it should be safe to presume that at least many who claimed they were only used for light duty use, were in fact only used for light duty use.

 

[Dodgeram]

"And you have obviously have no clue what a safety problem is if you could even consider the cracked BX fenders or the cracked plate under the NH seat as any sort of safety issue. Neither could even remotely be considered safety issues."

My mistake, I will now bow to not only the Safety expert, but the guru on Kioti cracked loaders.

I will now check with you on any issue my Kioti develops to see if it constitutes a safety factor in the "world according to Bob"

BTW, have you ever seen a cracked Kioti loader? Or is your vast knowledge formed on what you have read on TBN?

Either way, In my book, you are the Kioti Guru.

Tom

 

[Bob_Skurka]

No need for the sarcastic attack.

The reality is that a the broken plastic fender on the little BX Kubota is not a safety issue. The crack in the underseat support of the small frame TC seat was also not a safety issue, but it was a nusience. Yes, I suppose in the most extreme case a person could fall out of the seat and that would be a safety hazard, or it could just be a negligent operator for sitting on a wobbly seat without looking under it

You keep attributing to me, words that were written by Kioti owners. That is simply misdirected.

 

[JerryG]

Sorry Bob, but when you decided that the cracked loaders were more of a safety factor than the broken seats on the NH and the cracked fenders on the Bx's, you lost me.

I can't find that on this thread. Was that in this thread or was it somewhere else?

 

[Limecuda]

I have not heard of any safety issue with the cracks. Any injuries associated with them? If not then it can't be claimed to be a safety issue at least not yet. No proof one way or the other to my knowledge.

I searched long and hard and can honestly say my Kioti was a better value than any comparable Kubota or NH. It was doing great just over an hour ago.