UPS DELIVERY WARNING

[RoyKing]

This morning I got my notice a package delivery, along with the follow the delivery truck updating map and promise of a 9am delivery. By 11am is was now saying 12:30pm delivery, by 2pm it was saying 9PM delivery. About 6pm it was saying bad address, please update. The address was correct and UPS has my phone number. By 7pm it was saying package refused and being returned to sender.

Luckily I have the regional area distributor center phone number, I called the package had been returned, they admitted they are using private hired drivers, and said they would send it out again tomorrow, I asked with a real driver, answer probably not so you better give me directions. I asked don't they have GPS most likely no. So I called friend who lives near the depot, he went over and found it out on the counter, and said I;m here to get this package and walked out with it. Nobody even asked.

 

[Industrial Toys]

Seems to me that Automatic Status Reporting systems are becoming less and less to be trusted. When you really look into a particular matter, you realize it's all just BS and no reasonable explanations are ever offered.

 

[jaxs]

Postal service has always had my trust but now it's gone the way of all other federal agencies. Over the past two years,I've had 2 packages left at end of drive where it intersect's public road 200 yards from house,postal worker pulling up at house with request in hand to pick a package up (he actually had the hold mail request I made on line),countless pieces delivered to wrong address and the list go's on.

 

[ning]

I was under the impression that UPS doesn't use independents for delivery, though they sometimes do for trucking.

-

I had similar happen with a Home Depot order delivery, but it was OnTrac parcel delivery. I got a text that a delivery was made at 830PM, when out to the gate (where UPS leaves things) and
... nada. No package. Called the next day and they insisted they'd delivered.

My guess is that my address being about an hour and a half from their depot, the delivery person decided not to bother coming up into the woods and just marked it delivered.

HD wasn't a lot of help, either. They said to contest the charge with my credit card company, and they'd give me 10% off if I ordered it again. I decided to chance it, reordered, and it came this time (not at 830pm either, but mid day), and HD did credit my cc with 10%.

I don't know yet the status of my credit card dispute, but I do have a transcript of the chat session with HD showing they told me to dispute the charge, we'll see.

 

[oosik]

During the winter the UPS/USPS/FEDX man & his UPS/USPS/FEDX truck alway leave any package down at the beginning of my driveway. They will put the pkg in a plastic garbage sack and hang on my outer gate. Many years ago FEDX came down my driveway BEFORE I had plowed. He had to wait in my house - drink almost a full pot of coffee - while I got dressed and plowed my driveway. I was SO glad that he DID make it all the way into my yard. Would have been a bloody nightmare if he got stuck half way. My driveway is a mile long and gravel.

During the summer they will most often bring any pkg all the way to the house.

 

[jaydee325]

Had a UPS delivery problem about a month ago. I called customer service and the issue was resolved quickly!

 

[Slowpoke Slim]

It's easy, they didn't want to deliver it, so they marked it up as "declined" or "undeliverable" (for some random reason) so that they wouldn't get in trouble for not delivering it. They get scored on this stuff, and as long as they have a "reason" for not delivering it, it doesn't count against them.

No matter what tracking system they come up with, lazy people will find a way to game that system.

 

[mikester]

Last year I ordered a new macbook pro on black friday. Shipping required signing. On Monday morning I got the Out for Delivery by 11am text message so I waited around all day for it...at 5:30pm I got a text message Delivered and my status suddenly changed to Delivered - left outside by front door. UPS also changed the delivery address to a different city.

I thought WTF, we just had a foot of snow dumped and they left it outside somewhere in a different city? No signature even?

Apple was quick to overnight ship a new one direct from china. UPS listed as out for delivery, then suddenly changed it to Customs Exception. Turns out UPS decided I somehow manipulated their driver to leave the delivery in a different city without signature and refused to deliver my new package. Took another week of arguing with the UPS customer service nazis before they grudgingly delivered my order. Merry Xmas to the first driver. FU UPS.

 

[Frankenkubota]

Seems to me that Automatic Status Reporting systems are becoming less and less to be trusted. When you really look into a particular matter, you realize it's all just BS and no reasonable explanations are ever offered.

All this computer/A.I. based inventory/customer service sounds great, on paper. Lots of great ideas out there, not much great execution. As much as I can't stand amazon, they are the best.

My favorite and continues to happen all the time.

I go to lowe's, because we have no HD. I look for a kanuten valve or something. I find the slot on the shelve and it's dead empty, ok, i will order online.

I search Lowe's online and they tell me they have a kanuten valve in stock at the store i was just at and it qualifies for curb pickup. Of course it's never in stock, I just was there!

I.T. is here and we couldn't live without it but, the problem is, imho, unless there is an immediate profit involved, the SW doesn't ever get rung out, really tested.

Anybody have trouble buying something from amazon? 2 clicks!

 

[shooterdon]

My friend used to work for FedEx until mid year and he told me they cannot hire enough people or keep drivers. Drivers know they will not get fired unless they do something awful so there is little incentive. The stories he told of seeing half naked kids living in squalor, aggressive dogs, and questionable "customers", etc etc was revealing. Not great working conditions and not a lot of money. $125/day to start then $145/day. Does not matter if you get done in 7 hours or 10 hours. Poorly maintained trucks...he had no snow tires for two months and he delivered in a heavy snow area 1 1/2 hours from the depot.

With Covid, the system got overloaded as well.

I do a lot of on-line shopping as I live in a remote area and had one package lost this year. I cannot complain about that level of service.

 

[Hay Dude]

I was under the impression that UPS doesn't use independents for delivery, though they sometimes do for trucking.

-

I had similar happen with a Home Depot order delivery, but it was OnTrac parcel delivery. I got a text that a delivery was made at 830PM, when out to the gate (where UPS leaves things) and
... nada. No package. Called the next day and they insisted they'd delivered.

My guess is that my address being about an hour and a half from their depot, the delivery person decided not to bother coming up into the woods and just marked it delivered.

HD wasn't a lot of help, either. They said to contest the charge with my credit card company, and they'd give me 10% off if I ordered it again. I decided to chance it, reordered, and it came this time (not at 830pm either, but mid day), and HD did credit my cc with 10%.

I don't know yet the status of my credit card dispute, but I do have a transcript of the chat session with HD showing they told me to dispute the charge, we'll see.

UPS now doing radio ads in MY area for drivers needed, you can use your own car
I suspect UPS can no longer keep up with all the others doing the private subcontractor delivery nonsense.
I too no longer trust ANY of the mail delivery systems, especially USPS.

 

[ChuckT]

Companies get into computerized inventory management and delivery because it'll save $. Then they "downsize" support staff. A double whammy recipe for disaster.

 

[Mat4644]

All of the major private carries are using the US Post Office for the final rural delivery in some areas for items of specific size. This adds another layer and potential issues to the delivery. Our local rural carriers do not like driving up lanes and getting out of vehicles. Common to find packages hanging on mailbox free picking to anyone driving by.

 

[jmc]

UPS now doing radio ads in MY area for drivers needed, you can use your own car
I suspect UPS can no longer keep up with all the others doing the private subcontractor delivery nonsense.

Seems like (at one time at least) UPS was with the Teamsters Union. A rag-tag crew of drivers would be an odd arrangement.

 

[Thomas]

All 3 having problem keeping there word when it comes to over night delivery and you don't get a refund either.

 

[TractorGuy]

I've had different questionable scenarios in the past. Stuff like saying it was not deliverable or customer not home when the delivery didn't require me to be at home.

For some reason UPS quit sending me email notifications about 6 months ago. When I log into my account the only contact option is to allow their advertising partners to email me. I even tried turning that on and still no notifications. Packages just show up at the gate when they show up these days.

Years ago I put my gate code in with my address but later decided that was a bad idea so I removed it. Every once in a while I hear a knock on the door and see the UPS truck driving out. Kinda freaks me out they still have it floating in the system years after I took it out. If it happened often enough I would change the code but then I would have to update with the fire department and utility company. Funny thing is I have given it to the utility co-op several times and every time they enter my property they climb over the gates. Every time I ask they don't have it on my account. I guess that's another topic.

USPS has gone off the chart with stupid mistakes. I was bragging on my service just a few months back and since then I have had stuff arrive then get sent to another city then back to me. I had one package I mailed for a return and they sent it back to ME but the carrier saw my address was the return address and rerouted it to the ship to that was front and center on the label.

I'm gonna jinx it now but Fedex has been the most reliable and sends tracking info emails every step of the way.

 

[jjp8182]

UPS now doing radio ads in MY area for drivers needed, you can use your own car
I suspect UPS can no longer keep up with all the others doing the private subcontractor delivery nonsense.
I too no longer trust ANY of the mail delivery systems, especially USPS.

During the holiday season they all get absolutely slammed and (from my understanding) will coordinate with each other to do the best they can to get packages to where they need to go. Though this year will probably be the worst ever do to increases in volume of shipping due to COVID.

...but I agree with the sentiment of not trusting any of them fully (though UPS has been the most problem free for me). One of the more interesting ones was when FedeX(?) failed to deliver a package claiming the address was "incorrect", and then required the seller (which was Walmart) to confirm that the original address was correct. Wasn't quite as bad as you'd imagine trying to get one customer service department to contact another to straighten things out.

Really, the only hard part was trying to get around Walmart's automated customer service over the phone (hooray for just banging on the "0" and repeating the word "operator"). Once I was actually able to talk to a human, and explain that the shipper wanted verification that the original address was the correct address from the seller it went pretty smooth... at which point I also found out that the shipper had apparently already cleared the exception and marked the package for re-delivery after I'd called them directly.

Doesn't quite happen enough that I have the customer service department for the various parcel shippers on speed dial, but often enough it probably wouldn't be a bad idea ..... though I've had a lot fewer issues since I've been working from home full-time. I'm guessing the drivers caught on and don't want to take and increased risk getting busted for falsely prematurely marking something delivered or marking it undeliverable (have had more than a few instances of both over the last few years).

 

[southpaw2017]

My daughter ordered some books to be delivered by USPS this summer. She finds a note in her mail box, Item not able to be delivered because of large spider web on front porch. There was a spider web on her front porch and the mail lady would have had to walk beside it but no where close to it. I realize that spiders may not fall under "snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds".

 

[polo1665]

My daughter ordered some books to be delivered by USPS this summer. She finds a note in her mail box, Item not able to be delivered because of large spider web on front porch. There was a spider web on her front porch and the mail lady would have had to walk beside it but no where close to it. I realize that spiders may not fall under "snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds".

USPS won't even come up the driveway in my area. If it doesn't fit in the mailbox they leave a slip to come pick it up at the post office. UPS, FedEx and Amazon I have had no trouble with.

 

[kenmbz]

My USPS guy drives up if the item does not fit in the mailbox. He is great.
UPS is normally the same 2 people, they leave on the front porch.
FEdex - will leave it randomly based on , I guess, phase of the moon.
My house is 600 feet from the main road.
has been left in a drainage ditch by the road. end of driveway by road, by garbage cans by road. by garage, by front door etc.
System always says delivered to front porch. :confused2: