Dealer Various Dealers... wanting best price

   / Various Dealers... wanting best price #11  
Your machine would always be last in line. Tell them u just moved from the place you bought it.;)
 
   / Various Dealers... wanting best price #12  
I try to buy close enough to home so the selling dealer can be the one to address problems. Fortunately both new tractors I've bough didn't need any warranty work.

That said, the two closest dealers to me have no qualms about shipping tractors to another state, so I can't see why they have any reason to complain about servicing tractors bought elsewhere.
 
   / Various Dealers... wanting best price #13  
Don't saddle your local dealer w/ it if you didn't purchase from him. Manufacturer warranties never pay the full amount of the warranty claim to the dealer so a dealer loses on just about every claim.

This is simply not true. Multiple dealers have commented on the topic here (even in this thread) and said otherwise. Sure, there are times when a dealer can lose out on warranty work, but it's not the norm. My local Kubota dealer is also a Case/International dealer, and they said they would gladly work on my LS if I have any warranty claims, and LS approves the work. They wouldn't do that if they weren't expecting to make money. Similarly, a different local dealer started carrying LS, and I stopped in to say hi...told them I had an LS, and saw that they had started carrying them. They went out of their way to say they'd be happy help out if I need any parts, or service. Again, they wouldn't do that if they were going to lose money. Sure, they all might be hoping for future business, but that won't pay the bills today, or likely in the near future.
 
   / Various Dealers... wanting best price #14  
As I said earlier, this creates a lot of discussion, a lot of inaccurate discussion. As a dealer for 20 years handling everything from Deere, Kioti, Exmark, Scag, Toro, etc., warranty SELDOM pays what you have in that repair. All companies pay only a predetermined flat rate for certain types of repair. That falt rate is determined in the corporate office by non-tech. type people and in only pristine conditions. The flat rates are rarely if anytime accurate.
So if you spend 3 hrs. on a job, because you had to wash the unit, figure out what was wrong (diagnose the prob.), hard area to get to and a bolt broke off and you have to drill it out, if their flat rate says only 1.5 hrs., they pay 1.5 hours, period. So I just lost on that claim. If you bring it in for a leaky something or other or an adjustment, usually they won't pay, especially an adjustment. Also, warranty DOES NOT pay for diagnostic time. Only the flat rate after problem found. So another hour or two lost. On parts, usually only 10 over, not full price.
So w/ that being said, local customer buys a tractor 50 miles away because he got a "better deal", then he needs to go back there for warranty. Why should I lose money on someone that didn't patronize me. The losses is what profit is for by selling it origianlly.
Also, the dealers farther away usually count on a long distance guy never coming back to them, so he drops the price and makes the local guy look bad.
So all you know-it-alls who have never been in this type of business, go out and buy an equipment dealership and then see how lucrative warranty is. You'll quickly find out when those first few warranty claims come back w/ a check (or credit) less than you claimed. You'll be screaming mad after you see what they do pay and ready to sell out.
 
   / Various Dealers... wanting best price #15  
Good Mornin'!
We have about 40 dealers within 400 miles of us (some out of state in more agricultural areas). While I'm wanting to do some major comparison shopping, is there anything "bad" with purchasing from the best priced dealer and then having the tractor serviced at my local dealer (provided my local dealer won't match the better price)? I'm assuming warantee and whatnot is a guaranteed service. If the dealer won't match the better price, are there any other things I should ask for to compensate (free 50 hour service, transportation, etc...).
Thanks in advance!
GreenB

GreenB, do yourself a favor and go up to the Tulare World AG Expo next week. You can take a look at ALL the different makes and models and get a much better feel for what is available. ;)
 
   / Various Dealers... wanting best price #16  
As I said earlier, this creates a lot of discussion, a lot of inaccurate discussion. As a dealer for 20 years handling everything from Deere, Kioti, Exmark, Scag, Toro, etc., warranty SELDOM pays what you have in that repair. All companies pay only a predetermined flat rate for certain types of repair. That falt rate is determined in the corporate office by non-tech. type people and in only pristine conditions. The flat rates are rarely if anytime accurate.
So if you spend 3 hrs. on a job, because you had to wash the unit, figure out what was wrong (diagnose the prob.), hard area to get to and a bolt broke off and you have to drill it out, if their flat rate says only 1.5 hrs., they pay 1.5 hours, period. So I just lost on that claim. If you bring it in for a leaky something or other or an adjustment, usually they won't pay, especially an adjustment. Also, warranty DOES NOT pay for diagnostic time. Only the flat rate after problem found. So another hour or two lost. On parts, usually only 10 over, not full price.
So w/ that being said, local customer buys a tractor 50 miles away because he got a "better deal", then he needs to go back there for warranty. Why should I lose money on someone that didn't patronize me. The losses is what profit is for by selling it origianlly.
Also, the dealers farther away usually count on a long distance guy never coming back to them, so he drops the price and makes the local guy look bad.
So all you know-it-alls who have never been in this type of business, go out and buy an equipment dealership and then see how lucrative warranty is. You'll quickly find out when those first few warranty claims come back w/ a check (or credit) less than you claimed. You'll be screaming mad after you see what they do pay and ready to sell out.

Why do other dealers openly disagree with you? Other dealers who aren't anonymous, no less....just sayin'.
 
   / Various Dealers... wanting best price #17  
Well maybe they don't realize it . All I know is what I've seen for years. I must have brands that do it differently. And anonymity has nothing to do w/ it.

Why would LS have to approve the work if it was warranty? Warranty is warranty no matter what, right? LS will probably say yes, we will pay you an hour on that job. And then it takes 2+ hours. Oops, lost on that claim!

My last post on this thread, not going to argue.
 
   / Various Dealers... wanting best price #18  
Well maybe they don't realize it . All I know is what I've seen for years. I must have brands that do it differently. And anonymity has nothing to do w/ it.

Why would LS have to approve the work if it was warranty? Warranty is warranty no matter what, right? LS will probably say yes, we will pay you an hour on that job. And then it takes 2+ hours. Oops, lost on that claim!

My last post on this thread, not going to argue.

LS would have to approve because it wasn't an LS dealer that I was referring to.
 
   / Various Dealers... wanting best price #19  
There is a difference between "lost money" and "didn't make my normal profit". Any service department that isn't making a profit on their hourly rate is doing something wrong or shouldn't be in business. Kubota has Regional Reps, not in Corporate headquarters, that are involved in the Warranty process and they know and see the dealers on a regular basis and sometimes get involved in the repair.
There are always people that believe buying or starting a business will insure they are healthy, wealthy and wise from the start day till they retire or die. It ain't so. Most people arte not suitable to be business owners and make the investment and make the hard decisions and accept that in most cases it's just making a living from day to day or week to week. Kubota franchises are pretty desirable to own and if the franchise buyer is losing money because of having to do free warranty work all of the time then they will bail out of the franchise or sell it. Any good business owner will allow for the percentage of his business that is losing, breaking even and the profit maker. I "believe" the maintenance dept of a tractor dealer is their big profit dept. Most new Kubota tractors don't need warranty work but there are lots of used , off warranty, tractors out there that need that high priced repair work. Thousands more off warranty than new needing warranty work. Any dealer that refuses my warranty work will never do my full price work and I doubt I'm the only one that feels that way. Some people just don't belong in their own business and I see them every day and then I see the companys that are prosperous and growing and hiring and a short visit will usually show why. Customer service at reasonable prices where there is a buying market and available product will usually produce a profitable business but a "crying" owner/manager does not instill confidence in a buyer. Competition usually makes a growing business with the strong surviving and the weak crying as they die on the vine.
Some people are not suitable to be self employed and need a time clock and someone else making the decisions. I've done both and I prefer the time clock but I keep drifting back into owner status and do it profitably but still prefer someone else taking the risks and making the big decisions.
 
   / Various Dealers... wanting best price #20  
A very well-reasoned comment JOHNTHOMAS.

Thanks.
 

Tractor & Equipment Auctions

Agri Metal Tuff Vac 5000 (A50774)
Agri Metal Tuff...
NEW 78'' Wolverine Skid Steer Land Leveler (A53002)
NEW 78'' Wolverine...
Short Flat Bed (A50121)
Short Flat Bed...
2025 Kearney 7'x20' Trailer (A50120)
2025 Kearney...
New Wolverine Skid Steer 3pt Hitch Quick Connect (A53002)
New Wolverine Skid...
2015 Chevrolet Duramax (A50120)
2015 Chevrolet...
 
Top