So far auto-repair shops have been able to get away with this, retail stores not so much.
The bottom line is that as a business owner is that if you aren't open when it's convenient for you customers, they'll find someone who is. I feel bad for small business owners, especially those not big enough to keep extended hours, but the big boys have changed the game.
And... the game is changing for the "Big Boys"
We went to a Super Walmart today within 25 miles of Columbus and always very busy. No greeters and no exiters ( whatever they are called )
Nice lunch at Subway inside WM, main reason for going there but we did buy a few items from WM too. Plenty of checkouts for the 11 AM to 2 PM crowd.
And then off to, Lowes nearby. Didn't have Pearlite for mixing potting soil and clerk really didn't know what it was. Only 1 live checkout backing up her line because some guy and his wife were disputing the price the computer was charging for an item versus what the item was marked at on the shelves. So waiting to get somebody to check the price, waiting, waiting. After about 4 minutes we pealed off to the customer service counter where there was one clerk, on the phone.
Finally got out of there after too long a delay from not having enough clerks.
Then to Best Buy to get a couple pc RAMs. Had to wait at service desk for a guy to become available to look up the numbers for the RAM. Then he took us to the back and got the RAM. Looking good. We went to the door area for checkout. No checkouts, none... They even had the area blocked with a belt.
The security guy at the door had left his post, so we had to go back over to the other side and ask where to checkout. They pointed to the service desk.
Back there, waiting again, to pay, and to the guy that had helped us in the first place. I asked him,"where is all the help" He said we try to run a lean ship anymore. At least there was no loud music, as usual.
I told him if it gets much leaner everyone would just use the internet. He said, "getting that way now."
So which comes first, the chicken or the egg?
Where are all these jobs the politicians talk about going to come from?
If we are going to put the big boys brick and mortar Stores out of business because we can order stuff over the internet and get it at home via "Brown" or "Fed Ex" in a couple days... who is the real villan?