Warranty work

Hambone · Feb 25, 2004

To start, I have never had either of my JD's back for any work.
I called the service department yesterday to see about getting my 2210 fixed. He asked the problem. I explained the deck adjustment knob and the squeaking front end.
I told him how many hours were on it and when I had purchased. He asked if I wanted it picked up, then said You bought that here didn't you?
They are going to pick it up tomorrow and promised it back on Tuesday. I just thought it was funny that he asked were I had bought it. I would assume that you get better service buying from a local dealer.
Just sharing my experience.

Bob_In_MN · Feb 25, 2004

Steve,

Did you find the question funny because

you thought they should know you as a customer

or

that where you bought it shouldn't matter for warranty work?

Both are legit questions, I just can't tell which you are asking.

Bob

Hambone · Feb 25, 2004

I thought it should not matter were you bought the tractor.

If I would of called my sales guy, That would be a different story since I have talked with him a lot.

rockyridgefarm · Feb 25, 2004

Transportation, under warranty is the customers responsibility. But a selling dealer can offer that service as a perk. Awful nice of them to pick it up!

Bob_In_MN · Feb 25, 2004

Mike,

That's what I was thinking as well which is why I asked Steve the question.

My dealer offers free pick up/drop off for warranty work and I figured Steve's dealer had the same program. So the question was probably not related to the quality of work, but rather the free pick up/delivery.

Bob

Old_Hickory · Feb 25, 2004

( They are going to pick it up tomorrow and promised it back on Tuesday )

Are they going to pick it up free of charge ?

Hambone · Feb 26, 2004

Are they going to pick it up free of charge ? 

I will have to let you know on Tuesday. He didn't say anything about charging, but, you never know.

KENSFM · Feb 26, 2004

Steve,
What is the problem with the deck adjustment knob? Just curious as I own a 2210 also.
Thanks, Ken /forums/images/graemlins/smile.gif

Hambone · Feb 26, 2004

Hey Ken,
I can't seem to make it go all the way around, from what I have heard on here it is supposed to go all the way around in a circle. It won't make it up past 5" mark to the lock position.
It has been stiff since new, always had to get off tractor to move. I have lubed it to make it easier but doesn't last too long. It really doesn't bother me much.

I am worried about the front axle squeak and the inability to grease the pivot. It worked for the first 80 hours or so then would not take grease and started squeaking.