Warranty Work

[NH55]

I read my warranty info over and over and it clearly states that warranty work has to be performed by any dealer.

Paragraph 1 : ...replacement of defective parts by an authorized NH dealer and will be done free of charge for both parts and labor using genuine NH replacement parts.

Paragraph 2 : ... At the customers request any NH dealer authorized to sell and service the described Products shall perform the repairs at it's dealership.

This dealership has been around for a very long time and I'm somewhat surprised by all of this.

 

[have_blue]

I hope NH settles this fairly. The way it sounds, they have some sort of "slush fund" account for taking care of odds and ends. I inadvertently saw evidence of this at my own dealer.

You know, you make a deal and buy a tractor. You ALWAYS uphold your end of the deal (by paying for it), and the dealer or manufacturer sometimes doesn't uphold their end of the deal. If you back out of your end of the deal, you can be ruined, but they can worm their way out of their end of the deal and leave you with with little recourse. That needs to change. There needs to be QUICK arbitration, quick buy-back, or TREBLE repair charges or something. There needs to be equitable consequences on both ends!

3 weeks crippled in the shop is just plain inexcusible under any circumstances. A fellow can sink all his cash into a tractor and count on it for a living, and all of the sudden he has no money and no tractor. Sure you can sue or send your complaint up to consumer agencies, but meantime, how are you supposed to get your work done?

 

[MessickFarmEqu]

I understand both sides of the story here. What they are telling you is correct. Dealers often loose a fair chunk of money on warrenty work. On some high dollar repairs sometimes its half of whats put into somthing. I would ask that they file warrenty, and if its not convered then offer to pickup the balance. $300 seems awefuly arbitary to me.

 

[DK35vince]

I would not pay the $300.
I would pick up the tractor and the new warranty parts , take the machine home and fix it myself..
My opinion..

 

[Bob_Skurka]

I would not pay the $300.
I would contact NH corportate. If I got the run around from them, I would have one of my lawyers send off a friendly letter of introduction.
This is bull.
I understand the dealer's position, but it is wrong. I know why he is trying to pull this crap, but it is wrong. I know what the warrenty says, the dealer's attempt at extortion of $300 is just plain wrong.

 

[Soundguy]

I might hold of fon the lawyer untill after hearing from NH corporate. I've heard stories that dealers clam up and refer all negotiating to their lawyer if the purchaser mentions 'lawyer'.

In any case.. I agree with Bob and the others.. I think you are getting screwed.. Lets see how NH handles that. Would be nice if they made an example of this dealer...... the 'hot poker' way /forums/images/graemlins/shocked.gif...


Soundguy

 

[KYTurkey]

</font><font color="blue" class="small">( Dealers often loose a fair chunk of money on warrenty work. On some high dollar repairs sometimes its half of whats put into somthing.)</font>

In my opinion, that's an issue between the dealer and the maufacturer. It's not my fault if a manuf doesn't compensate the dealer fairly for fixing their faulty equipment. /forums/images/graemlins/confused.gif

It sounds to me like Murph has the way of it...I've been through the air conditioning labor thing before (made me mad the first time it happened /forums/images/graemlins/grin.gif ). Given the amount of labor involved in some tractor repairs, though, I'd say that would stink if that were the case.

 

[thcri]

The reason the air conditioning manufactures don't honor labor is because this way the dealer is forced to put it in the right way. If the dealer doesn't put it in the right way he will have troubles. The manufacture is out and doesn't have to worry about it. However, our warranties do say the parts will be replaced and the labor will be theirs. But in all cases when selling a product/installing I add a few bucks to cover warranty.

In one of the post above, right from the New Holland pages it says the labor and parts will be covered. I think this New Holland dealer is taking advantage of the situation. He will get paid from New Holland and from the customer which I don't think will be a customer for long.

murph

 

[have_blue]

I have always believed that dealers have ways to "make up" for stingy or inadequate manufacturer labor and miscellaneous parts coverage. This could be a "slush fund", or padded (or just plain fake) warranty repairs.

A new counter man at my dealer turned his computer monitor around to show me something, and I saw a "credit" for parts and labor which I did not receive. It was very specific and very clear, and was no accident. Since I had never had any warranty work done, I figured they were padding my account for future work. In other words, it looked like the money had to be spent on me. <shrug>

 

[LarryD]

<font color="red"> Dealers often loose a fair chunk of money on warrenty work. </font>

I won't argue this point but it seems to me that's an issue between the manufacturer and dealers.

I have no doubt that part of the purchase price is warranty (insurance) cost and I also believe the manufacturer gets at least part of that if not all of it (dealers bill for warranty work).

Just like insurance companies, manufactureres have people who resist paying out too much from the coffers, despite the fact their sticking it to their dealers who try to pass it on to the customer.

I've always carried insurance on my cars but when I've filled a claim (twice hit by uninsured motorists /forums/images/graemlins/mad.gif) they try to get off as cheap as possible. I never accept second quality and it usually goes past the claim reps supervisors' head but have managed to reach an acceptable figure.

Even had to fight with a company over an extended warranty issue on my truck. One part was "covered" but another wasn't even though the "uncovered" part probably caused the covered part to fail /forums/images/graemlins/confused.gif. Finally convinced the agent that he could keep replacing the "covered" part ($injector pump$) as long as I owned the truck. He decided it might just be better to make the repairs once /forums/images/graemlins/grin.gif.

Sometimes you just gotta explain it in simple terms to bean-counters (no offense to accountants on this board).