We complain a lot when things go wrong with companies and are usually pretty quiet when things go amazing. Here's a story of how I was stunned. I needed to use the propane torch that I purchased in the 80s, a BernzOmatic TS4000. I'd wager to say that everyone reading this has one in their shop right now.
When I turned it on it started leaking propane. I figured the washers were dried up and rebuilt it. I went to their Web Site for parts and saw they have a "limited lifetime warranty", so I sent them an email. To my surprise, they actually answered the e-mail. They directed me to bring it back to where I purchased it, which was a major lumber, tools, big box store.
They said they needed a receipt. My wife is amazing at keeping receipts labeled in manila folders with names and dates, but going back to the 80s was pushing even her limits.
I texted them back and explained what they said about the receipt and waited for an answer.
Today, they said they are shipping me a replacement. WHAT? Are you serious, a company that actually stands behind its product?
Just thought you all would like to hear a good story about a company for a change, Lord knows we all complain about bad companies enough.
