What a nightmare, please read.

   / What a nightmare, please read. #242  
Our global JIT (Just In Time) world is extremely fragile. Most folks can't comprehend this. The reality is is that things are only going to get more tenuous.:(

I run into this all time now with Medical Equipment...

Just today a specialized $500 light bulb was needed... manufacturer said no light bulbs have been made since 2007 and this model was discontinued in 2004.

My original CEO gave me a free hand to stock select critical parts and at the time we bought this machine I wrote into the purchase order to include a spare...

So this morning the OR director left me a message and said to replace the item would be 12k... I said let me look at it and it turned out to be the bulb... I was quickly told no parts available and then I dusted off my spare...

The corporate culture has shifted tremendously in 25 years... no money or space tied up in spare parts is the rule... items were tagged for disposal and I set them aside to keep for spare parts... saved our bacon many times.

Too much trust is put into just in time supply chain logistics... but then I am old school.

In 25 years we have never cancelled a case due to a problem with facilities or hospital owned equipment... when I'm gone I no this will no longer be the case... plus no one is going to be here 16 hours like I was yesterday... just isn't the way of the world.

When you outsource you give up control...
 
   / What a nightmare, please read. #244  
I run into this all time now with Medical Equipment...

Just today a specialized $500 light bulb was needed... manufacturer said no light bulbs have been made since 2007 and this model was discontinued in 2004.

My original CEO gave me a free hand to stock select critical parts and at the time we bought this machine I wrote into the purchase order to include a spare...

So this morning the OR director left me a message and said to replace the item would be 12k... I said let me look at it and it turned out to be the bulb... I was quickly told no parts available and then I dusted off my spare...

The corporate culture has shifted tremendously in 25 years... no money or space tied up in spare parts is the rule... items were tagged for disposal and I set them aside to keep for spare parts... saved our bacon many times.

Too much trust is put into just in time supply chain logistics... but then I am old school.

In 25 years we have never cancelled a case due to a problem with facilities or hospital owned equipment... when I'm gone I no this will no longer be the case... plus no one is going to be here 16 hours like I was yesterday... just isn't the way of the world.

When you outsource you give up control...

Hey, we've got some equipment that was sold to us from Europe... That European company bought the original manufacturer, who happened to be located about 15 miles from us. For years we'd just call them up in the morning, drive over there in the afternoon and get our parts. Well... the European company moved the facilities to Europe. Parts can now take weeks. And we only have two lines. If they both should fail, we have to pay someone else to produce our product (and within their available time) until the parts arrive. It hasn't happened yet, but its been close.
 
   / What a nightmare, please read. #245  
It kind of reminds me of how telephone service has changed... there was a time when reliability was everything... not anymore since ATT or the local Telcos are no longer responsible as in one stop from network to your bedroom telephone.

Expectations are sometimes exceeded and even greatly exceeded... a few weeks back I ordered two air compressors online with expected delivery of 7 to 10 days... you can imagine my surprise when they were at my doorstep the next morning...
 
   / What a nightmare, please read. #246  
Ha! In 2001 I ordered my tractor and half a dozen attachments from Power Trac in Tazewel, VA on a Friday and it showed up here in Indiana on Monday! :thumbsup:

We used to have about 50 servers in our building (now mostly outsourced by corporate). We had a contract with a local service company to inventory and maintain a parts inventory for the mission critical stuff. They had hard drives, motherboards, power supplies, etc... for 15 years old machines sitting within 4 hours of us. Really great company. Unfortunately, its just a fact of business, that you can redundancy yourself into the poorhouse. Someone, somewhere, has to figure out how much money you will lose with X hours of downtime, and then calculate the cost VS risk.

One event in particular comes to mind... massive power outage.
We have two feeds from two different substations. Well, in ONE manhole in downtown, several feeds from several substations cross over each other. Guess what? Something overheated, the manhole burned, the entire downtown area went dark. About 60 square blocks! Estimated repair time was a week.

We had many small UPS units that were only good to keep systems running for an hour or so. No central UPS, because we had two feeds. Well, it really didn't matter that our servers went down at that point, because the 350 work stations were dead as well, as well as all the manufacturing and material handling equipment.

So we call the local BIG electical company to inquire about getting a big UPS to run our building.... their phone system was dead, as they were only a few blocks from us. The biggest electrical event in our town's history and the biggest electrical company can't use their phones due to no power!!! :laughing:

Anyhow, to end this thread hijack.... we knew a guy who knew a guy who knew THE guy at the big electrical company, called his cell, and we got a 1MW generator and a 3/4MW generator here in just a few hours and were back in production in less than a day (I put in 36 hours that day). It was fun helping hook that stuff up.

What we learned from that is... even if we had spent a million bucks on a UPS that was big enough to handle this plant, we spent less than a 10th of that being on rental emergency power for 3 days. We'd have to have a catastrophic event 10 more times to break even, not counting the costs of maintaining our own UPS.

Bean counters run the world. :rolleyes:
 
   / What a nightmare, please read. #247  
I did a lot of re-engineering prior to Y2K at the insistence of the Medical Chief of Staff... came up with a page of critical items that were not on emergency power but nevertheless required for a functioning hospital... such as lobby doors and area lighting on standby power as well as at least one fully functional workstation in each area in 1999.

I realize tractors are not in same class as a hospital but I can see the OP point questioning not having a single part anywhere in North America or ready elsewhere for rapid deployment.

I have awarded buybacks in rare instances for just such cases... you buy a new special order vehicle and 9 of the first 12 weeks it sits in the Dealer's back lot waiting for parts... or even longer waiting for a redesigned part.

In one case my decision was to extend the original warranty based on manufacturer rep's testimony at the hearing... my decision sent ripples all the way to top of corporate... it was sustained but in the future we were instructed to order a buyback and no more extended warranty because it was a logistics issue having one off warranties as opposed to simply buying back the car.
 
   / What a nightmare, please read. #248  
It kind of reminds me of how telephone service has changed... there was a time when reliability was everything... not anymore since ATT or the local Telcos are no longer responsible as in one stop from network to your bedroom telephone.

Expectations are sometimes exceeded and even greatly exceeded... a few weeks back I ordered two air compressors online with expected delivery of 7 to 10 days... you can imagine my surprise when they were at my doorstep the next morning...

What does one stop from network to your bedroom telephone mean? and what does your expectations have to do with the the op's situation?
 
   / What a nightmare, please read. #249  
What does one stop from network to your bedroom telephone mean? and what does your expectations have to do with the the op's situation?

I think what he means is an analogy... the phone company used to do everything. From the phone on your nightstand, to the wires in your house, to the termination point in your house, to the pole, to the phone exchange downtown, and all of the parts and labor, too, they did it all and all of it was available all the time, anytime, anywhere.

As it pertains to the OPs situation, the tractor company is located in another country. They don't have some parts available in this country. They won't let the local dealer inspect the inner workings of a suspected bad part. They rely on 3rd party shippers, etc....
 
   / What a nightmare, please read. #250  
Single source and responsibility with the ability to direct production, staff and resources.

Kubota actually builds tractors here at least mine has USA as country of origin.

The telephone company example illustrates how the United States had the finest telecommunication network in the world... each and every part of the Bell System was designed to work reliably and why not... because they were responsible for for every inch of wire from the central office to the extension phone in your bedroom... if there was a problem it was quickly resolved 24/7.

I remember when my Grandfather's business was burglarized when I was a kid... phones ripped from the walls, lines cut, outside ringers smashed... learned about it at 7am Sunday morning over a 3 day holiday weekend... within an hour Pacific telephone had the first of two trucks on premise and pulled new wire from two blocks away, installed new phones, ringers, jacks... etc and the charge for this was all included in the monthly bill... not a penny more because we were their customer... the guys were career MaBell employees with everything they needed on their truck and the power to requisition anything they might.

Not much is like this anymore... my closest tractor experience is Caterpillar... totally blew me away because the service was consistently over the top and I'm a nobody.... just a CAT owner for personal use.

I believe there is a difference in products... and a lot of the difference is not readily apparent when shopping... a strong dealer network with large domestic inventory a phone call away matters when you depend on your equipment to meet your obligations...
 

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