Agree completely. The last piece of equipment (ZTR) I bought, I had to fight with the dealer just to get them to provide me with the owner's manual and engine manual that were suppose to come with it. It was also supposed to come with an instructional DVD on how to operate the equipment that they did not provide.
They would probably get a lot of people saying "I don't need no stinking lectures on how to use this....", but on the other hand, I think a lot of people would listen to them.
Unfortunately, the real world just isn't like the 1985 Cub Cadet brochure showing the smiling salesman in the pressed white shirt with CC hat showing the nice lady all the features of her new machine.