What do you do about difficult customers?

[Oldpath05]

Cm>>("They were more interested in talking to themselves at the register than helping customers. At best they'd point a finger at an aisle if I wanted to know where something was?!")<<<<<<<<Yes and I started seeing similar situation at HD ten years ago, the store workers walking down the aisle going to break wouldn't give me the time of day, untill one day Lowes started building a store cross town, then I noticed the next time I was in a asle looking for something at HD, can I help you can I help you................ funny how the service gets better when another store opens up, thats where I think Seas drop the ball and the zoot suits didn't care about all the competition coming down the line, online, and with better service.

These stores that have the attitude of treating me like they are giving and allowing me the privilege of letting me come into their tractor store and buy their tractor with my hard earned money are on borrowed time far as I'm concerned. I used the word tractor so this makes this post tractor related.

 

[thepumpguysc]

I ran into the talking cashier 2x on different occasions at the same store.. different trips, same cashier.
REALLY made me mad.. she had no business even conserning herself w/ the conversation that was going on around her, but made it a point
to stop what she was doing, ringing me up, to interject into the conversation..
I brought her back to reality real quick tho..
& what really got me was, she wasn't even good at her job.. Used the one finger hunt & peck method & used the register numbers to count the change..AND had to look up at the numbers SEVERAL x to MAKE SURE she was "right"..
& she wasn't a "spring chicken" either.. probably in her 50's..

 

[MORRISONSTEEL]

I can see what kinda tractor and car dealer you'd be, I want my tractor with ag tires, no we cant do that, I want my tractor with a cab, no you dont need that, I want a free 50 hr service with my new tractor, no we cant dot that or go 20 miles to get it and we're to busy to go to your place, I want my new tractor with black stripes, no we cant do that and if we did we'd only put on white stripes because we think white would look better on your new tractor that your buying from us, sign here while I get you a free cup of coffee thats four hrs old and a yesterday's donut and here's your 5 year warranty..............

LOL, I can see that you very well could be "that guy". We all know who "that guy" is, he's the one that all of the employees recognize his car when he pulls into the lot and all of the sudden 1/2 of the crew has a project to do in the back. It's not right, It's not fair, but when you are that guy it may happen more that you like.