</font><font color="blue" class="small">( If I were you, I would have the bill prorated for the time you DIDN'T get those channels )</font>
Yeah, Gerard, not everything about Comcast is bad. /forums/images/graemlins/wink.gif /forums/images/graemlins/laugh.gif The last time a converter box went bad, a service man came and replaced it on Easter Sunday. That time, since it was the one in the bedroom that is almost never used, I had told them I wasn't in any hurry and I was really surprised that they would send someone out on Sunday. This time, when the first lady I talked to said I could take the box to the office (closest office to me is closed on Saturday, but she told me where one was open) or that she could see when they could send a service man but that it might be awhile, I asked if she was going to prorate the bill if I waited for the service man, and that obviously angered her. She told me what a bargain I was getting (about $130 a month) and if I wanted it sooner, I could save time by changing it myself, which I did. However, the last lady I talked to, the one who scheduled a service call for Thursday, promptly told me she'd prorate the bill without my even asking. /forums/images/graemlins/shocked.gif
As with many large companies, I'm sure it just depends on which individual you happen to get when you call; some are good and some not so good.
I found a similar situation with the Internet service awhile back. I had a problem and suspected it was my own computer, but I called Comcast twice, and the people I talked to were friendly and seemed to try to help, but no solution. They both concluded that something about my browser was corrupted. So I reinstalled all my software; still had the same problem. So instead of calling, I tried Comcast's automated assistance; sent an e-mail asking about the problem, and within 10 minutes got an e-mail back with a link to one of their sites with detailed instructions on how to cure the problem. /forums/images/graemlins/laugh.gif It obviously was one other customers have had and some of their employees knew what to do while others did not.
And Jinman, I like the antenna.